Ch 7 Communication

assertive behaviors focus on the issue not the person

term used in communication theory to denote the actual physical product of the source or encoder

anger and aggressive behavior between nurses or nurse-nurse hostility

SBAR cannot be modified

a person’s clothing & grooming practices do not carry significant nonverbal messages

a less purposeful, shuffling gait often means the person is sad/discouraged

the (a)ssessment and (r)eccomendations of SBAR provide

a helping relationship exists among people who provide & receive assistance in meeting human needs

communication in the nurse-patient relationship should focus on the pt and pt needs

semantics is the study of the meaning of words

visual channels are sight, observation, & perception

challenges of using social media include

the quality of the nurse-pt relationship is not significant in determining helping effectiveness

what kind of nonverbal message does eye contact send ?

feeling of mutual trust experienced by people in a satisfactory relationship

a bouncy, purposeful walk normally carries a message of well-being

study of a group’s characteristics & ways of functioning

characteristics of assertive communication include

nurses should focus on the whole pt not just the pt dx

aggressive communication is not rude or threatening

factors that distort the quality of a message & interfere with communication process

kinesthetic channels are touch & feel

the (s)ituation and (b)ackground of SBAR provide

cognitively impaired pts present special communication challenges

helping relationships are not professional relationships

a silence between two people might indicate what

the face is the most expressive part of the body

SBAR has been used to enhance the clarity & efficiency of communication between healthcare members

nurses should be aware of facility policies & guidelines regarding the use of electronic communication with pts

people in good health & with a positive attitude usually hold their bodies in good alignment

characteristics of aggressive communication include

interaction that sets the climate of movement of the participants toward common goals

the environment that is most conducive is one that is calm and non threatening

communication tool to assist in effective communication related to pt safety concerns (concerned, uncomfortable, unsafe)

stereotyped, trite, or pat answer

ability to stand up for oneself& others using open, honest, & direct communication

web based technologies that allow users to create, share & participate in dialogue in virtual communities & networks

Intrapersonal communication is

nontherapeutic comments or questions include

rude, intimidating, & undesirable behavior directed at another person

standing up for one’s rights in a negative manner that violates the rights of others

prescribed way of using words; a means to express thoughts and feelings

term used in in communication theory to denote the medium selected to convey the message

you need to recognize ways in which culture,economic condition,&overall lifestyle influences a pt’s communication

the pt shouldn’t know about the right to specify who might have access to their information

depressed or tired people are more likely to slouch

consistent, clear, structured & easy to use method of communication between health care personnel

having no purpose for an interaction provides guidance toward achieving a meaningful encounter with the pt

communication often ends with eye contact

self-talk to enhance positive interaction with the pt and family

nontherapeutic comments or questions include

auditory channels are spoken words and cues

proxemics is the study of distance zones between people during communication

communication when speaking to an audience / small group

characteristics of the helping relationship

professional educated in the study of normal and impaired hearing

warmth and friendliness is a pleasant greeting and friendly smile

space when interacting with acquaintances (work , social setting)

exchange of info using words

you should use “i feel..” or “i think..” statements in assertive communication

distance when interacting with close friends

involves individuals & groups to achieve established goals

when two or more nurses interact with two or more individuals, allowing the # achieve a goal through communication

interaction between parents & children or people who desire close personal contact

negative, often repetitive, disruptive behavior

openness and respect is to be open, frank, accepting, respectful, and without prejudice

gossip and rumor can produce detrimal effects on relationships and group building

nonverbal communication is the exchange of info without the use of words

interpersonal communication influences

process of sharing info

nonverbal communication

two or more people with a goal to exchange messages

it is not necessary to be sensitive to the fact that men and women communicate differently

touch can be a powerful therapeutic tool when used at the right time

the helping relationship

every effort should be made to provide privacy & to prevent conversations from being overheard by others

nurses do not need to learn to control their facial expressions

verbal communication reveals aspect’s of the person’s

touch is personal behavior that means different things to different people

professional educated in the study of human communication, development and disorders

an understanding of personal space & distancing characteristics can enhance the quality of communication

nurses should not use humor to maintain a balanced perspective in their work

communication is influenced by

verbal & nonverbal evidence that the message is received & understood