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Merchandising and Management CH 19-20 Flashcards | StudBud
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Merchandising and Management CH 19-20
Merchandising and Management CH 19-20
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1
When deciding to leave an employer, who should be the "first individual" you want to learn your decision to leave:
Vendor and supplier representative
your immediate supervisor
seasonal workers
other staff or friends
2
Douglas McGregor is known for:
The stages of grief
Theory X and Theory Y
The Hierarchy of Needs
Two factor theory
3
Who is the most objective and can be depended upon for a critical evaluation regarding a personal reference?
Former supervisors
Relatives
Ministers
Friends
4
What is a funeral home's most important asset?
Inventory in stock
Personnel
Repeat customer
Inventory
5
There are various topics to be presented to different groups of ages as a public relations presentation. They include:
Aftercare & history of funeral service
Value of the funeral & general grief
Funeral customs & pre-needs
Embalming & public health
6
A qualification that is absolutely necessary for the job, it is an allowed & approved reason for discrimination:
Occupational disclosure qualification
Bona fide occupational qualification
necessary exemption qualification
Occupational exlusion qualification
7
The percentage of mortuary science licensees following their careers to retirement:
50 percent
25 percent
75 percent
10 percent
8
A theory that maintains people have many needs and are striving to fulfill the ones they have not yet satisfied:
Kiebler Ross stages of grief
Theory X and Theory Y
Hertsberg two factor theory
Maslow's Hierarchy of Needs
9
It is estimated that the average cost of turnover per job is at least _____ the position's weekly wage rate.
2 to 5 times
10 to 20 times
5 to 10 times
20 to 25 times
10
Which item may be appropriate for an employer to secure from a candidate in an initial employment application:
Race
Age
Social Security Number
Race