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Blue Mod Final Review Flashcards | StudBud
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Blue Mod Final Review
Blue Mod Final Review
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Blue Mod Final Review this is all the quiz questions
Flashcards
35 cards
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Practice quiz
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Questions
35
Answers
1
A person in ________ will unconsciously avoid an unwanted feeling or situation.
love
denial
pain
sublimation
2
________ is a classification of people based on a group they are part of.
Bias
Ethnocentric
Stereotyping
Ethnicity
3
How is an error within an EMR corrected?
By creating a new entry with the correct information
By informing the physician who will then correct it
By using the rules associated with the particular EMR
By pressing the Delete key
4
The records of patients scheduled for Tuesday should be pulled and collated on ________.
Monday
Tuesday
Thursday
Wednesday
5
Which of the following is NOT a rule of alphabetic filing?
Numeric characters are indexed before alpha characters.
Hyphenated names are treated as two units.
Disregard apostrophes
Married women are indexed using their legal names.
6
Electronic medical records allow information to be shared in all of the following
patient to patient
physician to hospital
hospital to hospital
physician to physician
7
It is a violation of the _____ to throw patient information into the trash.
Trash and Paper Act
HIPAA privacy rule
environmental waste rules
Patients’ Common Courtesy Rules
8
In what activity is it recommended that one avoid resting on the wrist?
resting
stretching
typing
breaking
9
A medical assistant who mistakenly viewed a family member's record should:
ask the family member to phone his or her supervisor
resign from his or her position.
close the record and hope no one noticed.
inform his or her supervisor of the mistake.
10
The ________ is responsible for scheduling all patient admissions to the hospital.
patient’s family member
patient
medical assistant
insurance company
11
All of the following are duties of a medical receptionist EXCEPT
opening the office.
diagnosing the patients.
pulling charts for the next day’s appointments.
collating patient records.
12
If you make an error on a M.R, be sure to erase or totally obliterate the original error.
True
False
13
________ allow(s) for every public facility to be easily accessible to the handicapped.
HIPAA
The American with Disabilities Act (ADA)
Physicians
CLIA
14
Callers should NOT be left on hold for longer than ________ minute(s).
One
Three
Four
Two
15
Which of the following should a medical assistant always do?
Always protect the patient’s modesty.
Assist any patient unable to remove his / her clothing.
Knock before entering an examination room.
All of the above
16
________ can be answered with a yes or a no.
Close-ended questions
Open-ended questions
Logical questions
Strategic questions
17
If a patient becomes angry or starts speaking in a loud voice, the medical assistant should
call the police immediately
call the physician immediately
help calm the patient
keep his or her voice loud
18
Backups in a medical office setting are normally performed _____.
weekly
daily
hourly
monthly
19
Quickly answer the telephone in the medical office by the ________ ring, if possible.
fourth
third
second
fifth
20
To be absolutely safe, all medical records should be retained ________.
for two years
forever
for one year
until the patient dies
21
Listening to the information and requests will help determine the type of appointment
nurse’s
physician’s
insurance company’
patient’s
22
Converting a paper-based system to an EHR typically
is managed entirely by the software vendor.
occurs rapidly
is impossible without a scanner.
happens over a period of time.
23
________ communication is the language of gesture and actions, including body language.
Sympathetic
Verbal
Empathic
Nonverbal
24
________ is feeling sorry for the patient.
Empathy
Sympathy
Entropy
Pity
25
Medical records are confidential and can never be released without a patient’s consent.
False
True
26
A(n) _____ is a computer application that contains records or files.
program
operating system
server
database
27
NOT explaining an unfamiliar medical term to a patient may be considered ________.
laziness
negligence
defensive behavior
dissociation
28
To prevent poor blood circulation, it is advisable to take short one- two-minute breaks every.
2-3 minutes
12-13 minutes
2-3 hours
20-30 minutes
29
Errors in the patient's EMR should be corrected _____.
on a weekly basis
only when noticed by the physician
during the annual audit
as soon as they are discovered
30
Something that will NOT help a receptionist make a good first impression?
Smiling
Speaking clearly
Touching the patients
Looking patients in the eye
31
Which of the following is NOT correct about the acronym SOAP charting?
A = Administration
S = Subjective
P = Plan
O = Objective
32
All of the following are the basic units of the communication process EXCEPT
channel
reception
message
receiver
33
________ are used to ask the patient for further information to more fully discuss a subject.
Close-ended questions
Probing questions
Open-ended questions
Leading questions
34
What is the most common complaint heard from patients?
The lack of professionalism of the staff
The shoddy condition of the parking lot
The filthiness of the medical office
The excessive amount of time spent in the reception room
35
Which of the following is NOT an acceptable guideline for proofreading documents?
Check for grammar, spelling, and punctuation.
Proofread at least twice.
Small omissions are acceptable.
Check for missing and/or repeated words
