stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Customer experience Flashcards | StudBud
Explore
/
Customer experience
Customer experience
5 terms
·
StudBud Administration
·
13 plays
Imported from external platform
Flashcards
5 cards
F
Practice quiz
P
Host live
L
Questions
5
Answers
1
What is one way that companies can use technology to improve their customer experience?
Use social media to connect with customers.
Implement a chatbot to answer customer questions.
Develop a personalized customer portal.
All of the above.
2
The secret to a mind-blowing customer experience is to have all employees wear inflatable dinosaur costumes
False
True
3
What is the most important step in creating a memorable customer journey?
Hiring a team of ninjas to surprise customers with acts of kindness
Installing a time machine to resolve any issue before they even happen
Giving to customers free confetti to celebrate interaction with the society
Making sure customers have a positive first interaction with the company
4
What is the ultimate goal of a memorable customer journey?
To make customers so forgetful they leave all their money at the store
To create a customer experience so good it breaks the laws of physics
To make customers so happy they cry
To increase customer lifetime value
5
What is a common mistake that companies make when trying to improve their customer experience?
Failing to listen to their customers' feedback.
Investing in a customer service tech but refuse to train employee to use it
Hiring employees with loud voices so that customers can hear them from far
