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Wearer Journey
Wearer Journey
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27 cards
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Practice quiz
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Questions
27
Answers
1
Which OA has a shoe/sneaker collection?
Sam
Mel
Sherry
Courts
2
Enable subsidy is applied for at the time of the fitting
False
True
3
Which OA refurbishes furniture as a hobby?
Sam
Courts
Sherry
Mel
4
When tubing a right mould the angle of the tube (face on) should be at 11 o'clock
True
False
5
Which OA has a fear of chickens?
Courts
Sherry
Sam
Mel
6
CHADs are the only appointment type booked after a fitting until the client finalises/rejects hearing aids
True
False
7
What is the purpose of a REVDA appointment?
Hearing and HA check
Can be all of the above
Funding available
Replacement/new tech discussion
8
Client's can only purchase new hearing aids when their funding becomes available
False
True
9
The funding cycle for New Zealand is 5yrs
False
True
10
When would you book a Management appointment?
If the clinician needs to do notes for a previous appt
If their mould keeps falling out
If they have trouble getting the aids in their ears
When they need to volume turned up
11
Client has 4 year old hearing aids and would like their hearing checked. What is the correct appointment type to book?
HEARAST
REVIEW
HHC
REVDA
12
This triage note qualifies a review appointment: "3 year review due"
True
False
13
If time allows - It is helpful for an HCS to do a CNC of a clients hearing aids before their review appointment
True
False
14
What date do you use for the finalization date in a trial and for the Event Template start date?
The day you are processing the finalization
The date the finalization paperwork is signed
The date of the fitting
The date of their first CHAD
15
What is the correct event template for a private client that has finalised on Audeo P70-R hearing aids?
Premium Hearing aid fitting events
Private Hearing Aid Fitting Events
Prem Plus/Pro Hearing Aid Fitting Events
Subscription fitting events
16
A Clean and Check can be done over the counter
False
True
17
When should a client complete a 'Hearing History Update' form?
Every 3 yrs
Every time they come into the clinic
Every 6 yrs
They don't need to
18
What impact does cutting a tube too short/long (for a mould) have on a client?
Nothing - it won't impact them
It will hurt their ear
The hearing aid could get lost/fall out
It will cause an infection
19
Client has called requesting an appointment as the hearing aid is 'dead'. What appointment type do you book?
Management
Review
Adjustment
No appointment booked
20
How many standard review appointments get added after a wearer finalises on their hearing aids?
6
2
3
5
21
What would be the correct triage note to add to the review appt?
Review due
Review due and feels hearing deteriorated
Can't hear their grandkids
3 year rev due and feels hearing deteriorated, can't hear grandkids
22
When do you process 3rd party invoices for subscription trials?
At 30 days if finalised
After their CHAD if finalised
We don't have to do this finance will
At the fitting appointment
23
Which OA has been really into paint by numbers over lockdown?
Courts
Sam
Mel
Sherry
24
An adjustment appt is booked when the client needs the hearing aid setting/volume changed
False
True
25
Which clinic is this?
Mairangi Bay
Kerikeri
New Lynn
Grey Lynn
26
Who is considered a wearer?
A client that bought their hearing aids from any provider
A client that is interested in buying aids from us
A client that bought their aids from another provider
A client who bought their aids from Triton
27
What appt do we book a new client if they got their aids from another provider and they want to talk about new tech?
REVDA
DA
HEARAST
REVIEW
