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5.3 Management strategies to respond to KPIs Flashcards | StudBud
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5.3 Management strategies to respond to KPIs
5.3 Management strategies to respond to KPIs
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Questions
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Answers
1
Global sourcing of inputs, KPIs?
Net profit figures
No of website hits
% of market share
No of customer complaints
2
Money and time put into automated production lines and computer-aided manufacturing techniques.
Initiating lean production techniques
Increased investment in technology
Improving quality in production
3
KPI stands for
Key Production Indicator
Key Performance Indicator
Key Performance Investor
4
Lean management
is
when the manager loses a lot of weight
eliminating waste and improving quality
about running operations on a low budget
5
Management style
is the behaviour & attitude of the manager when making decisions, directing and motivating staff.
False
True
6
key performance indicators
measure the efficiency of business performance
measure the efficiency &/or effectiveness of business performance
measure the effectiveness of business performance
7
Many businesses will aim to reduce costs and pass these savings on to customers, this is called
Change in management styles
Staff training
Cost cutting
8
Redeployment refers to not moving resources from one area in a business to another area
True
False
9
Management skills are
the abilities or competencies that managers use to achieve business objectives
False
True
10
Resources include
natural, labour and capital
natural, leadership and capital
natural, labour and customers
11
Staff training is as a strategy to improve KPIs
can be used to reduce the rate odf staff absenteeism
can be used to improve customer service, thereby customer satisfaction
can be used to reduce the no of workplace accidents
12
Improving quality of production which KPIs?
Level of wastage
No of customer complaints
Number of sales
Rate of staff absenteeism
13
Change in management styles or management skills, which KPIs?
Level of Wastage
Level of staff turnover
Level of staff absenteeism
Rate of productivity growth
