Ms Gary ADM 107 Final Prep

Which of these is an example of a clinical skill?

​Which of the following is not considered a positive personal trait?

​A disadvantage of electronic appointment scheduling software (practice management) would be:

A mark imprinted on paper that is visible when it is held to the light, usually a sign of quality is referred to as:

Organization that offers certification exams for the National Certified Medical Assistant:

A patient does not need to provide signed consent for the medical office to release information about:

Most definitions of critical thinking are based on cognitive theories from all of the following psychologists except:

Which of the following is commonly considered a positive gesture?

​The use of mobile devices in health care settings is rapidly increasing. Which of the following is not a concern?

Which of following is considered to be a patient education topic?

Which of the following is not one of the four E’s used to engage a child in health care matters?

Who pioneered open-heart surgery, and with two electronic engineers, perfected a pacemaker?

Which of the following is incorrect when documenting a telephone message?

When should a charge slip be prepared and attached to a patient’s chart?

Which of the following describes an unconscious act that helps one deal with an unpleasant situation?

​Define coaching a patient as it relates to health maintenance.

The general rule for numbers is that any number under 10 is/are _________ and numbers 10 and above is/are _________.

Issues such as medication errors, coworker tardiness, or patient complaints should be brought to the attention of whom?

Physicians may lose their license to practice medicine if they:

In the model of the communication process in this chapter, the receiver decodes the message based on his or her:

Watching TV and reading excessively to avoid dealing with an issue are common types of:

Which of the following can be used as a means of intra-office communication?

This type of appointment scheduling method would be most effective for seasonal types of issues, such as in flu season

This type of appointment scheduling method may keep a steady flow of patients with the most effective use of time slots.

If a caller makes threats, you should:

​Which of the following describes a type(s) of verbal communication?

The term _____ refers to what you see in your mind’s eye.

If you are engaged in a personal conversation, the generally acceptable space between two people is from:

The primary contribution of the Romans to medicine was their:

​Which of the following is an advantage of a paper scheduling system?

Which method of sending mail is considered the most secure to maintain compliance with HIPAA?

Identify which is NOT a type of form letter or information sheet.

Urgent care centers:

​A schedule that has 3 timeslots held for same day (2 in morning, 1 in afternoon) When booking same day, you should:

A phone screening manual is sometimes called a(n) _____ manual.

Which of the following is not a recommended personal performance goal?

A form that is HIPAA compliant and used to release personal info with the signed consent of the patient is known as the:

Which of the following terms describes being aware of one's own feelings and the feelings of others?

Names of persons and places, the first word in a sentence, principal words in titles of major works should be:

The process of carefully reading printed material (or digital) and marking errors for correction is known as:

In a physician's office, written communication is used for all but which of the following?

When working with older patients, you should:

When communicating with patients, your tone of voice should be:

With this insurance plan, you receive more benefits using network providers that are in the plan than outside the plan

When you recognize that a patient in the waiting room will be required to wait longer than expected, you should:

Phone menus are designed to:

A requirement for maintaining NCCT certification is the accrual of ____ clock hours of continuing education each year.

If a new patient appears reluctant to complete the intake forms, you should:

The major contribution of _____ to medicine was distinguishing smallpox from measles.

Which of the following is not one of the stages of grief according to Dr. Elisabeth Kübler-Ross?

Of the following items, which are advantages of using email?

​Prior to receiving a medical license, physicians must pass all sections of the:

Which of the following would take priority over all other floor tasks?

A patient who is grimacing and wincing would be communicating:

Which of the following would be considered a "con" of using email?

Who typically discusses abnormal results or serious health conditions with patients and their families?

Which legislation limits health administration costs, provides for patient info privacy, and prevents fraud and abuse?

Often, a statement that begins with this can open up a conversation.

If a provider or manager wants to know who has accessed a patient's record, they would do which of the following?

Which is the most appropriate action for greeting patients when they arrive in the office?

Describe how mail received during vacation might be handled.

A ___ would be most appropriate to give positive reinforcement to a patient who has followed treatment and lost weight.

In the context of communication, __ may be considered as the awareness of one’s own feelings and the feelings of others.

Which of the following is not a physical boundary?

When talking with a patient, you should not:

Certain formatting standards must be considered when preparing a letter. Which of the following is not a key point?

Communicating with culturally diverse, pediatric, geriatric, and difficult patients involves the use of resources and:

The ancient _____ introduced the practice of using leeches for medicinal blood removal.

If conflict arises between you and another employee, you should do what first?

Talking, gesturing, and writing are forms of:

Which type of medicine identifies three types of energies that are present in all things?

Another term to describe the reason for the visit is:

​Posting a _______ is a way to communicate the legal rights patients have while under care, but also ethical rights.

Providing patient advocacy may include assisting patients with which of the following?

According to the U.S. Department of Labor, employment of medical assistants is expected to ______ from 2012 to 2022.

Which of these people would be treated by a pediatrician?

Which of the following could be part of a staff meeting?

Which is not a classification of mail?

Which of the following would not be considered one of the "pros" of using email?

A computer program, such as Microsoft Word, that includes numerous built-in templates is referred to as:

Which of the following shouldnt be used when trying to diffuse/resolve a matter with a difficult/uncooperative patient?

Which of these is a common sign of friendship?

When a patient calls with a medical question, you should:

The primary benefit of ___ is that patients have an opportunity to present for complaints that have an unexpected onset.

Which type of physician specializes in diagnosing and treating diseases, disorders, and problems associated with aging?

The main disadvantage of single-booking is that:

All the following are steps to problem solving except:

Which of the following would be part of active listening?

It is most appropriate to use an answering machine:

When communicating with patients, you should always:

Letter styles vary in the location of some of the components. Which of the following is not a letter style?

Why would explaining payment options and billing procedures be an important part of communications?

Which of the following are parts of speech?

When obtaining a telephone message from a recording device or outside answering service, you should not:

All the following are necessary for an enjoyable work atmosphere except:

It is almost always best to take which of the following issues to the office manager?

A good tip to keep your computer virus-free is to:

When working with a pediatric patient, instead of saying deformity, it is recommended that you say: