Kevin edits a professional report and is not sure whether to italicize or underscore a title

refer to the appropriate publisher's style manual

A small business owner wants to go global - what would work best

hire an export management company

Which would probably result if a business reduced its marketing costs?

decreased variety of consumer goods

An example of an employee maintaining a safe work environment would be

Following the rules when operating heavy equipment

Interviewers often ask applicants to "tell me about yourself." The purpose of this request is

test the applicant's communication skills

IF you have never had a paying job, but you have volunteered how should you list that

list family job and volunteer work

studbud

POB NEW

191 termsStudBud Administration318 plays

ALL NEW POB QUESTIONS

Flashcards191 cardsFPractice quizPHost liveL

Questions 191

Answers

1
Which is a computer based time management tool that helps employees keep track of appointments
spreadsheet
desk top publishing
electronic task organizer
instant messaging
2
A reason why resource mgt. is important to the success of a business is because this process is
eliminating turnover
staffing the business
reducing compensation
creating jobs for the company
3
Kevin edits a professional report and is not sure whether to italicize or underscore a title
refer to the appropriate publisher's style manual
look up the information in a current dictionary
identify the reader's preferences
ask his coworker for advice
4
Which processes turn economic resources into goods and services?
production
marketing
distribution
promotion
5
The information that follows our name in an email such as your title, the place of business is
etiquette
attachment
signature
carbon copy
6
Which is the MOST efficient tool for gathering the external info. that businesses need
textbooks
library
Internet
software
7
The role of finance in business often involves
paying employees
obtaining funds
monitoring expenses
buying supplies
8
By purchasing just the quantity of supplies that is needed, purchasing can
buy supplies at the lowest possible price
plan the company's cash flow
minimize inventory investment
provide an uninterrupted flow of supplies
9
Some businesses use an automatic reorder system to maintain an adequate:
work environment
maintenance system
inventory of supplies
budget for expenses
10
The basic role of the US government is to:
limit business startups
increase production
protect US citizens
maintain control of prices
11
One reason an existing business might develop a company web site is to
lower tax rates
reduce marketing expenses
create a new revenue source
increase its product mix
12
Which factor has aided the MOST in creating a global business environment
government
cultural change
technology
exchange rate
13
To be able to explain and defend their ideas objectively to others, individuals need to have
computer skills
reading skills
technical skills
verbal skills
14
Which is a way that businesses often use database software programs?
to prepare promotional material
to calculate weekly payroll
to organize vendor information
to diagram work schedules
15
Trey compares the prices offered by different vendors for the same products. This is
invoice payment
price fixing
bid analysis
receipt of goods
16
A small business owner wants to go global - what would work best
renting facilities in those countries/hire foreign employees
merging with a foreign business that can sell your product
build facilities in the countries of interest
hire an export management company
17
A US company would decide to offer its products in other countries as a reason to
expand to new untapped markets
sell obsolete, outdated products
subsidize developing countries
provide jobs to people in other countries
18
What do businesses often develop to be able to store and analyze data for making decisions
information systems
survey methods
management policies
operating procedures
19
Which would probably result if a business reduced its marketing costs?
increased consumer awareness of goods and services
decreased need for customer contact with business
decreased variety of consumer goods
increased cost of production
20
Which is a standard capability of spreadsheet software?
to manage files
to create slides
to graph data
to prepare text
21
Monitors, keyboards, and hard drives are examples of computer
standards
networks
hardware
language
22
How often should the operations function which consists of mainly activities be performed?
yearly
monthly
weekly
daily
23
Individuals who are able to defend their ideas objectively provide others with
emotional information
unrelated statistics
personal opinions
logical evidence
24
An example of an employee maintaining a safe work environment would be
computer wires lying on the floor
taking the elevator instead of the stairs during fire drill
Following the rules when operating heavy equipment
the caution light is blinking on the equipment
25
Which is an example of an economic service?
concert ticket
baseball glove
car stereo
tennis shoes
26
What is one of the most important components of the production process
goods and services
new technology
human resources
inputs and outputs
27
A reason why businesses are required to keep accident records is for:
personal liability
insurance purposes
Social Security Act
Good Samaritan Law
28
When companies give back part of the purchase price to consumers, this is
nonprice competition
clearance sales
price fixing
offering rebates
29
Innovative employees have the skills to:
think in new ways
behave aggressively
socialize effectively
react to problems
30
If 3 employees work 35 hours and produce 9,765 items, what is total hourly productivity level
67
93
31
105
31
The main factors of an organization are interpersonal skills, tasks, and
authority
initiative
injunction
attirtion
32
When e-mailing large files or documents to coworkers or customers, a person sends them
as attachments
in text boxes
in codes
as reply messages
33
Which is a guideline for writing a job application letter?
include a list of references in the letter
provide as much information as possible
be brief and to the point
mention other prospects
34
Interviewers often ask applicants to "tell me about yourself." The purpose of this request is
test the applicant's honesty and integrity
uncover job related problems the applicants has
test the applicant's communication skills
find out about the applicant's personal life
35
One way for businesses to obtain needed info. efficiently is to
access a database
schedule an interview
contact a competitor
read a book
36
A vendor is extending credit to the Jones Company in return for Jones using them ONLY
Celler-Kefauver Act
Robinson-Patman Act
Clayton Act
Sherman Act
37
The govt. can borrow money from the private sector in order to pay costs of regulation by:
selling licenses
raising taxes
setting prices
issuing bonds
38
A dealership bought 100 blue trucks, but has only sold 3. SALE becomes whose market
automotive
discount
buyer's
seller's
39
A local dry cleaner that also launders and presses shirts is selling
consumer services
speciality goods
tangible items
industrial supplies
40
Which is an external factor that affects market price
number of items in stock
consumer buying power
location of items in the store
available credit terms
41
If a business is NOT concerned about social responsibility it is likely to:
become solvent
be a failure
prosper
grow
42
Businesses evaluate the quality and source of information they obtain to make sure it is
scientific
random
useful
technical
43
People who understand themselves and their skills and abilities usually are able to choose
careers
talents
traits
friends
44
IF you have never had a paying job, but you have volunteered how should you list that
list family job and volunteer work
exclude the work section of the resume
describe the kind of job he would LIKE to have
explain that he hasn't had a real job
45
Countries whose govts. provide health care, education and other benefits are ___ states
capitalist
welfare
consumer
military
46
Two friends were supposed to go shopping. One cancelled. What type of problem is this
peer
school
professional
work
47
What type of information is acceptable to leave out of a job application
salary requirements
professional experience
educational background
personal data
48
Which is a problem associated with communist command economies
there is no competition
high taxes
supply and demand control what will be produced
individuals run the risk of losing their businesses
49
Accessing the websites of businesses and professional organizations is one way to obtain
job applications
interview appointments
work experience
career information
50
One factor that might limit HR available for certain jobs is:
inadequate pay level
appealing company image
good safety record
organized training program
51
Assets a company already owns and can use to finance a new venture are called:
dividends
accounts payable
return on capital
equity
52
Which is a natural resource that can be renewed through people's efforts?
crude oil
trees
mineral deposits
water
53
Entry level positions provide employees with
limited training
basic job experience
few advancement opportunities
high salaries
54
A farmer has 1000 acres. Apples on 800 and cows on 200. If he wants more cows what is this
utility
opportunity cost
distribution
efficiency
55
Which is a true statement about a management information system?
it is the same thing as an information management program
it may be one part of a business's overall IM program
it does not assist with a business's info. mgt. program
it include people, processes and practices
56
Which provides government protection against business property?
patents
revenues
economic incentives
consumer protection laws
57
Most businesses expect their employees to show an interest in the company by being
impulsive
aggressive
cooperative
emotional
58
Which is an example of an economic factor that affects the business environment
business cycle
long term goals
employee morale
management style
59
The primary reason that govt. develop workplace health and safety regulations is to
reduce the risk of employment discrimination
protect employees from injury and illness
prevent the breach of business information systems
ensure that employees have access to insurance
60
Jane works with people and is interested in TV and advertising and is very creative
personal services
health and fitness
communications and media
business and office
61
Which is a benefit of putting one's goals in writing
provides a challenge
develops one's perseverance
makes the goals attainable
clarifies the goals
62
A business that sells winter holiday decorations in autumn is creating what type of utility
possession
place
time
form
63
Which is an example of a person obtaining unpaid work experience?
Ben performs contract work for his friend's company
Kelly volunteers at a local radio station
Jim hired Kevin to cut his grass each week
Sarah researches information about different careers
64
The primary reason customers give for NOT returning to a business is a lack of
available parking
courtesy from salespeople
advertised merchandise
customer service personnel
65
In a private enterprise economic system, the interaction of supply and demand primarily
determines the product prices
determines the extent of pollution
determines government regulation
determines economic choices
66
Why do you send a follow-up letter after an interview?
to ask questions about benefits
to show one's continued interest
to explain one's qualifications
to submit personal information
67
The desire for which would be considered a noneconomic want?
new clothes
a walk
a car
nutritious food
68
Which is a formatting characteristic of a full-block business letter?
indented first paragraph
using a right justification for all paragraphs
double spacing within the paragraph
no paragraph indents
69
Some safety hazards are caused by unsafe actions of workers, such as:
driving a company vehicle
wearing inappropriate clothing
talking to coworkers on a break
standing close to a load in order to lift it
70
Which represents a natural risk for the owner of a delivery service?
accident
rising prices
snowstorm
government intervention
71
A primary reason that employers often consider hiring a person with internship experience is
a well rounded educational background
the ability to work with financial data
traits such as initiative and commitment
a network of prospective sales contacts
72
Preventing security problems is important to businesses because the financial losses may force
the business to expand
the business to reogranize
the business to close
the business to move
73
Which situations would cause prices to rise?
the corn crop is unusually large one summer
insects destroy a large cotton crop
animal right activists march in front of a fur store
a newspaper article describes poor service provided
74
Tia has many interests and does not know which career path is best for her. She should:
complete an aptitude assessment survey
have friends and family critique her personality type
develop a general interest questionnaire
surf the internet for job descriptions
75
All calls coming into a business should end as pleasantly as possible in order to:
provide callers with accurate information
make the best use of the employee's time
help an employee get a good review
leave a good last impression with callers
76
What is one of the FIRST procedures to follow if there is a fire
evacuate the premises
hide the valuables
contact corporate headquarters
locate fire extinguishers
77
What protects a company's information from computer crime
virus detectors
security cameras
search engines
virtual software
78
The two main divisions of the trade industry are:
wholesalers and producers
manufacturers and wholesalers
producers and retailers
wholesalers and retailers
79
What do MOST businesses use to store information for the future?
CD-ROMS
scanners
computer systems
display screens
80
A store would like to keep a record of its customers geographically, what software would it use
word processing
Internet
database
spreadsheet
81
A characteristic of a sole proprietorship is that that the owner:
receives all the profit
has access to unlimited funds
delegates all functions
transfers all the risk
82
Which would you present at the time of purchase to get money taken off the price
discount coupon
refund check
sales receipts
rebate certificates
83
What type of software analyzes operating expenses and level of sales
spreadsheet
database
communication
presentation
84
The first step in maintaining an inventory of supplies for the business is to
conduct research to find vendors that sell supplies
organize a space to store the supplies
compare prices among vendors
develop a list of supplies that the business needs
85
Which change provides the MOST time utility for a consumer
arriving at a product trade show early
shopping for a product in the morning
staying open for business on the weekend
asking for early delivery of a product
86
A major characteristic of a market economy is which type of ownership?
government
limited
monopolistic
private
87
A killing frost destroys 80% of Florida's citrus crop. This will most likely create:
a buyer's market
a seller's market
inelastic demand
pure competition
88
Because a company spends a lot of money on equipment, employees are expected to
use and handle equipment with care
call service personnel when equipment is not working
develop procedures to fix the equipment
ask others to operate equipment they do not know how to use
89
Is it appropriate for job applicants to ask the business to let them know when someone is hired
yes, this should be the applicant's first question
No, the business will notify them w/o being asked
yes, this request can be included in the follow-up letter
No, the business should not give out this information
90
What should individuals take into consideration when researching employment opportunities
vacation time
office environment
safety program
future outlook
91
Businesses assess their needs to determine what type of information will help them deal with
ethical issues
specific problems
personal relationship
job applicants
92
Why is it often important to take notes during meetings or presentations?
writing keeps the mind focused
the information will be needed later
the speaker is difficult to understand
the audience needs something to do
93
What type of communication style is usually appropriate for evaluation of employees
technical
routine
formal
casual
94
Small businesses usually have a board of directors - why?
helps with the day to day operations
evaluate the performance of employees
assumes all legal responsibility
they provide increased credibility for the business
95
Which situation would most likely indicate the need to adapt to changes in the business world
supply of products needed for manufacturing has decreased
the number of business's competitors has decreased
the demand for product is stable
the business has experienced little employee turnover
96
Headings on resumes are used to:
show the employer that the resume has complete information
ensure that the information is accurate and concise
organize the information so that it is easy to read
follow the standard practices for resume preparation
97
A customer was charged with writing a bad check and using an expired credit card. This is
short change fraud
price ticket switching fraud
internal theft
point of sale fraud
98
Business ethics involve considering issues about what is:
safe and unsafe
positive and negative
legal and illegal
right and wrong
99
Which is the BEST source of information about job leads?
family and friends
Bureau of Labor Statistics
OOH
business advisors
100
An employee who is continually teased and made fun of by a supervisor is a victim of
partiality
criticism
intolerance
harassment
101
Which would require special training:
understanding company policy manual
interpreting a quarterly sales report
learning a complex computer program
analyzing results of a research project
102
Why is it important for businesses to store information for future use?
to interpret data
to protect it from overuse
to establish quality control
to make it accessible
103
In order to be understood on the telephone, employees should always
use technical terminology
enunciate cleary
speak from notes
speak rapidly
104
Many presentation software programs allow users to
publish web pages
design organizational charts
include voice narration
copyright their graphics
105
Which is an example of ethical business behavior?
testing products to ensure they are safe to use
disclosing partial information about products
accepting a bribe
using advertisements to confuse customers
106
When handling emergency situations, it is important for business employees to:
evacuate the building
move the victim
listen to the radio
know what to do
107
Which affects the business environment because it provides the MOST options for the consumer
monopoly
command economy
global competition
international sanctions
108
Businesses often use word processing to produce
detailed reports, memos, contracts
business plans, contracts,and spreadsheets
reports, spreadsheets and tables
graphics, letters and reports
109
John's duties include planning, organizing, directing workers and problem solving? He is a
bookkeeper
broker
cashier
manager
110
Which type of software would you use to create a form letter
spreadsheet
word processing
database
presentation
111
Businesses use the information collected through the accounting process to prepare accurate
promissory notes
purchase orders
balance sheets
inventory forms
112
A type of business in which one or more of the owners does NOT have full liability:
sole proprietorship
service organization
general partnership
limited partnership
113
Which business activity should a store owner use to inform potential customers of a new product
production
marketing
finance
management
114
Which protects employees from liability when they administer first aid to customers?
health and human services department
worker's compensation
OSHA
Good Samaritan Law
115
For a business, income remaining after payment of expenses is:
capital
profit
loss
debt
116
Why do many businesses store information in a computerized database
to maintain client lists
to transmit documents
to monitor economic trends
to communicate with vendors
117
Who decides how goods/services will be marketed in a private enterprise economic system
competitors
legislators
business people
consumers
118
Which group of word BEST describes wants?
unlimited, unchanging, compensating
limited, unchanging, and competing
unlimited, changing, and competing
limited, changing and compensating
119
762,750 in profit Operating expenses are 291,400 and 238,930 cost of goods NET PROFIT IS
471,350
523,820
368,730
232,420
120
Equilibrium price of a good/service is determined by trial/error and exists when:
the amount supplied is equal to the amount demanded
research shows what the market will tolerate
businesses compute the average selling price in the area
businesses total their costs and markup
121
To help create a safe environment in the workplace, each employee should
report all problems to the company president
make sure that he/she develops a list of safety procedures
be aware of things or situations that create hazards
read the company's training manual thoroughly
122
Which is the quickest way to obtain info about potential vendors in other parts of the world
by faxing a request
by phoning an agent
by sending an email
by searching the web
123
Which is an example of a speculative business risk?
a supplier's shipment is lost in transit
a cashier gives unauthorized discounts to friends
a customer is injured at a business and sues the company
a special promotion fails to increase sales
124
Which is an internal factor that might influence a business owner's decision making?
competitor's activities
opinions of others
comfort with risk
market share
125
Which is a factor that affects the business environment
staff organization
information management
conflict negotiation
industry competition
126
Which is a reason why it is important to organize info. before preparing a business report
to understand the purpose of the report
to identify the target audience
to arrange findings in a logical manner
to investigate the cause of the problem
127
The Scott Co. decided to sell stock. What type of business are they?
corporation
proprietorship
cooperative
partnership
128
When asked questions during an employment interview, applicants should
nod in agreement
change the subject
say yes or no
answer in full
129
Computer database programs make it easier for businesses to manage
problem solving skills
internet search engines
customer's buying habits
large amounts of related data
130
Self understanding helps one to raise their self esteem because it
helps them to develop personal interests
gives them a true picture of themselves
identifies social activities they enjoy
compare them to skills of others
131
When prices increase, producers usually
increase demand
decrease profits
increase supply
decrease supply
132
Why should employees follow instructions when using equipment and machinery?
to decrease overtime
to increase output
to minimize loss
to speed up production
133
In business terms, what is profit?
a good investment
a risky venture
a monetary reward
a holiday bonus
134
A business that writes letters to customers to confirm their orders or requests should
contain a map of all business locations
contain exchange rates
contain all the necessary information
contain product ratings and grades
135
Which is a reason that natural resources are limited?
people lack training or skills needed to do a job
some countries are unable to manufacture them
the earth has certain boundaries
technology has advanced faster than training
136
When organizing information to present in a business report, it is effective to
develop an outline
determine the purpose
remain objective
interpret the data
137
Employees are facing being laid off. They begin looking for jobs before this happens. They are
doing research
solving problems
asking questions
gathering information
138
The newly redesigned Toyota Corolla is an example of:
paradigm innovation
product innovation
process innovation
position innovation
139
In a job listing, no contact information is listed, to whom would the letter of application go
ask the newspaper who submitted the job ad
send the letter to the HR department
call to find out who will make the hiring decision
To whom it may concern
140
Employees may develop positive customer/client relations if they realize the customer is
like most others
in a hurry
a unique individual
a possible problem
141
Which do managers often set in order to control the work effort?
diversity quotas
job standards
expense budgets
hiring objectives
142
Which allows a computer to search and access information on the Internet
browser
folder
server
cookie
143
Which is an example of a short-term objective
finishing a 6 week computer course
becoming fluent in a foreign language
becoming president of a corporation
paying off a 20 year loan
144
An electronic planning device that helps us keep track of activities is a:
presentation application
communication system
web base program
time management tool
145
A manager who helps an employee count money is demonstrating:
creativity
natural talent
aggressive behavior
technical skills
146
This is available to all people around the world who have access to a computer/connectivity
extranet
intranet
broadband
internet
147
A museum charges just enough admission to pay the bills - is it a business
yes, a for profit business
yes, non profit business
No - it is a charitable institution
No
148
Which is a capability of a presentation software program?
combining animation and sound
copying and printing documents
calculating mathematical data
connecting several computers
149
If 3 employees have the same level of ability and skills, how would you decide on promotions
age
tenure
gender
seniority
150
One reason that has caused the govt. role in business to expand is that
people's attitudes have changed
products have become very technical
costs of production have continued to increase
competition in the marketplace has increased
151
What is one of the main reasons why businesses need to keep accurate accounting records?
to eliminate risks
to follow procedures
to regulate taxes
to control expenses
152
The main reason the business benefits when salespersons practice good customer relations is
promotes quality service
develops repeat customers
segments the business's market
prevents customer objections
153
One reason for information management is to provide businesses with the strategic info needed
create sales presentations
develop a short-term advertising campaign
to make long term decisions
write an annual report
154
It is often necessary for employees to continue their education after working for several years
to serve an apprenticeship
to attend college
to change careers
to take online classes
155
A hotel receptionist gave out a guest room number. Was this the correct action?
No
Yes
156
Following an employee for a few days to obtain information about that job is:
serving an internship
job shadowing
personal interviewing
volunteering
157
After an employee collects the necessary facts, what is the next step to solve a problem?
make a decision
act on assumptions
define the problem
analyze the information
158
People who have limited work experience often include what type of references
personal
private
family
social
159
Businesses that successfully adapt to current market situations often realize that
diversification is the key
more financing is necessary
change is an opportunity
cutting costs is important
160
One way a business can reduce the risk of accidents it by providing employees with
supply manuals
safety training
weight loss programs
electronic data interchange
161
Which is an umbrella term referring to any type of internet transaction
URL
website
e-commerce
e-business
162
Many businesses use a variety to security precautions in order to protect the business from
economic depressions
threat of foreclosure
the risk of theft
natural disasters
163
According to the marketing concept, which option demonstrates customer orientation?
convincing a buyer to buy
researching a firm's competitors
advertising the features of a product
finding out what the buyer wants
164
Which is an important component of a computer system?
Internet
website
e-commerce
software
165
Why do many businesses expect their employees to do their jobs according to the guidelines
to create a safe environment
to show an interest in work
to exhibit loyal behavior
to develop an enthusiastic attitude
166
The set of computer programs that manages the hardware and software of a computer is the:
electronic resource
digital connection
transfer protocol
operating system
167
Which is a characteristic of human resources management?
developing leaders
working with people
evaluating supervisors
scheduling work
168
A company supplies employees with proper gear and equipment to protect from harm.
safe working conditions
equal employment opportunities
fair wages and benefits
professional development opportunities
169
Which shows the correct method to ensure all words in a phrase are included in a web search
[There is no tree that the wind has not shaken]
(Discipline is the most important part of success)
'To be or not to be'
"Confidence in itself is the secret to success"
170
If asked why you left your last position, what should you say?
never received a promotion
accepted another position
problems with management
demanding employer
171
Formal information is usually in what type of communication?
verbal
written
lateral
upward
172
What occurs when the supply of individuals who are able and willing to work diminishes?
capital goods become limited
human resources become limited
capital goods become unlimited
human resources become unlimited
173
Which is an example of a textual graphic that is used in a business report?
flowchart
pie chart
map
pictograph
174
Which is NOT a tool that people use when participating in discussions
sharing a personal experience
pointing out missing information
helping the group summarize what has been said
building on someone else's comment
175
A business selects goods/services to sell. Which type of risk is this
avoiding risk
transferring risk
bypassing risk
controlling risk
176
For a job seeker to find the most satisfactory job, they need to
consider salary or wages top priority
interview with several large companies
seek a job with advancement possibilities
identify their own goals and skills
177
Which question should be answered by the purchasing function?
how can we protect merchandise from pilferage
how much merchandise should we buy
how will merchandise be shipped to us
how can we inform customers of available merchandise
178
The usefulness of a product to consumers is referred to as a product
scarcity
allocation
consumption
utility
179
Chris likes to watch the space flight reports and to read about plans for the future in space
aptitudes
abilities
skills
interests
180
The reason businesses obtain information usually is to apply it in order to
develop a database
determine a need
accomplish a task
evaluate a source
181
When businesses invest funds to expand, they are involved in:
capitalism
depreciation
finance
selling
182
Maintaining an inventory of supplies helps a business to:
operate efficiently
evaluate processes
establish sales goals
locate vendors
183
Jacob is interested in a specific career so he sets up a time to talk to a person in that field
job evaluation
exploratory interview
discussion forum
internship
184
For safety, employees learning new skills should take the time to practice and avoid taking
personal leave
vacations
rest breaks
shortcuts
185
The productivity of an individual worker can be measured by:
➗ the number of customers served by the # of hours worked
➗ the dollar totals of sales by the costs of making the sale
➗ dollar totals of sales by the # of salespeople
➗ the total # of products produced by the number of steps
186
What production activity evaluates products to make sure the products meet quality standards
follow-up
form utility
automation
standardization
187
Businesses would not be able to determine if they are meeting their financial goals without
distribution systems
accurate marketing plans
accurate production plans
accurate accounting systems
188
Information management can be a challenge because:
there is only one "right" way to do it
there is often not enough information to manage
no one wants to participate
many people do not understand what it is
189
Which industry exists to protect individuals/businesses from financial loss
marketing research
operations management
insurance
accounting
190
The formula that is generally used to measure productivity is
goods divided by time
output divided by input
input divided by labor
labor divided by resources
191
You receive an email and need to send it to a co-worker - HOW?
posting the message in a secured email folder
printing the message and handing the copy to the coworker
sending the message by clicking the reply box
forwarding the message to the co-worker's email

POB NEW Flashcards | StudBud