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103 Flashcards | StudBud
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103
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StudBud Administration
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Questions
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Answers
1
A night cream moisturizer is rich in antioxidants and repairing ingredients.
True
False
2
All of the costs incurred in running the spa each day is referred to as:
Loss
Operating loss
Operating expense
Profit
3
Four main areas to consider for employment in the esthetics industry are service, management, sales, and education.
False
True
4
Measurable goals will help you get organized and :
Track your progress
Force you to stretch
Believe in what you can do
Stick with the status quo
5
All of the following descriptions apply to an independent spa EXCEPT:
Owner makes all the decisions in terms of pricing and services
Represents the majority of spas you will probably encounter
Owner makes all the decisions in terms of decor
Uses a business plan provided by a parent company
6
Which buyer type wants to save money at all costs and is not as interested in quality of the product as price?
Stubborn
Bargain
Logical
Ready
7
A short term goal helps you visualize where you will be your career next week.
False
True
8
When the actions of 2 or more people work cooperatively together to achieve a total effect that is greater than 1 person
Consistency
Synergy
Cooperation
Accountability
9
The exchange of services, products, or expertise for money is known as:
Analyzing
Assessing
Recommending
Selling
10
Makeup was not acceptable for average women to wear until around 1950.
False
True
11
Industry statistics indicate that satisfied clients will usually refer how many new clients?
3
8
12
1
12
I will get a job within the next 60 days is an example of what type of goal?
Measurable
Achievable
Timely
Realistic
13
A rental agreement is known as:
Loan
Liability
W-2
Lease
14
A client retention strategy in which clients reserve a future appointment before leaving the spa is called:
Retention
Upselling
Prebooking
Referral
15
A set income given to an employee on a weekly or monthly basis is known as:
Stock
Salary
Commission
Booth rent
16
Which one of the following items are usually the largest expense in operating a spa?
Rent
Supplies
Salaries or commissions
Advertisement
17
The tax based on the profits (earnings) of a business is known as:
Sales tax
Income tax
Payroll tax
Operating tax
18
If an esthetician leaves a spa, his or her clients will frequently:
Stay at the spa and recommend others follow the esthetician
Follow the esthetician
Stay at the spa
Go to a different spa from where the esthetician went
19
The tentative client arrives at the spa with which type of budget?
Non-existent
Flexible
Fixed
Unlimited
20
Which of the following descriptions is NOT a best practice strategy for building clientele?
Client factor
Referrals
Upselling
Prebooking
21
Features of a product are its characteristics, which might include:
Perfect for traveling
Economical purchase
Renewing effect
Size of container
22
A compensation structure that is based on a percentage of the dollar income the esthetician generates from client:
Hourly plus commission structure
Salary structure
Commission structure
Salary plus commission structure
23
Selling additional services to clients beyond what they originally scheduled a visit for is called:
Promoting referrals
Upselling
Prebooking
Client retention
24
Passion as a work principle can be described as:
Getting along with co-workers
Showing up on time and ready to work
Not waiting to be told what to do
Showing that you love what you do
25
Tips for treatment-room productivity include all of the following statements EXCEPT:
Understanding products used and sold
Keeping clean linens in treatment room
If unsure how to do a service, getting trained
Even if running behind, don’t ask for help
26
Th exchange of services, products or expertise for money is known as:
Assessing
Analyzing
Recommending
Selling
27
All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:
Give guest your undivided attention
Remain positive
Not checking on previous treatment information
Ensure client comfort
28
When organizing stock for a retail display, group products by brand or:
Aroma
Price
Category
Size
29
Gen X prefers:
Knowing more about products/business
Value over brand
Brand over value
Humor and thinking “outside of the boxes”
30
Showing up on time and ready to work is the work principle:
Dependability
Efficiency
Teamwork
Initiative