Functional Areas

A ____________ is anyone who has an interest or involvement in a business

Provide specialist advise and information to assist customers.

Manages and monitors internet access

Sales staff will liase with ________ about sales promotions

The ‘backbone’ of any organisation. Responsible for typing,distributing mail, filing.

Coca-Cola sales staff will often liaise with________________ about delivery dates for customers

Keeps the customers happy and loyal to the company by giving information & advice.

Responsible for keeping records and accounts, advising on budgets, paying wages and salaries

____ will work with production, marketing and customer service about new or adapted products

The marketing mix is Price, Product, Place and

Checking and paying invoices received

Deals with the training of new and existing staff

Deals with pay negotiations and regular staff appraisals

Purchasing staff will liaise with ________ to confirm that deliveries are received

Production staff will liase with ________ about the raw materials required

Producing business accounts and paying tax due

In charge of finding out what the customer wants/needs through market research.

Record numbers of visits to the company website

No functional area can work in isolation

Advertising &promoting the product

____ will work with production, marketing and customer service about new or adapted products

______ will liaise with finance to confirm deliveries are dispatched so invoices can be sent

The marketing department did not carry out enough market research,

Production staff will liaise with ________ if there are delays or production problems

Sales staff will liase with ________ about customer credit ratings, discounts or late payments

Provides support on the hardware and software of the organisation’s machinery.

Checking health and safety and keeping accident records

Responsible for producing the goods or services that a business provides.

Manages email systems, allocates space on servers. 

Distribute and dispatch mail

A ____________ is anyone who has an interest or involvement in a business

Amazon only operates in the UK

Deals with the recruitment of new staff

_____ will work with all departments about budgets and financial documents