What is one of the purposes of having business policies?

To make sure the business's actions are consistent

It is most appropriate to format a section of a document with a numbered list when you are

identifying the sequential steps of a process

Read the question below.

maintaining a positive attitude.

Read the question below.

Identify one strength for every weakness

Read the question below:

Conducting research on the company prior to the interview

Are noncomplainers a more difficult problem for businesses than complainers?

Yes the salesperson doesn't have chance to handle complaint.

What is an important consideration when giving employees verbal directions completing a task

Employees process information differently

Read the question below.

follow up w/ customer after obtaining requested information

Why do advertising agency acct. executives participate in meetings and problem-solvinggroups?

To develop ad campaigns for clients

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CPAS2 Business Fundamentals Review

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CPAS2 Business Fundamentals Review DECA Sample Business Administration Exam

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Questions 35

Answers

1
What is one of the purposes of having business policies?
To encourage customers to make frequent exchanges
To allow employees to make decisions regarding customers
To make sure the business's actions are consistent
To ensure that the business makes a profit
2
Where are you most likely to read valid information on federal legislation such as copyrightlaw
Government publications
Search engines
Political blogs
Online discussion forums
3
Read the question below.
Long-term planning
Consistent follow-through
Ongoing promotion
Profit maximization
4
A business that writes letters to customers to confirm orders must make sure that letters have
product ratings and grades
all the necessary information
a map of all business locations
exchange rates
5
What type of information should employees be able to locate in the company's employee handbook
The number of vacation days that an employee has taken
The company's annual report
The use of company property
The company's list of current job openings
6
It is most appropriate to format a section of a document with a numbered list when you are
identifying the sequential steps of a process
including a testimonial in a promotional piece.
using charts to summarize information
providing a detailed example to clarify a concept.
7
Read the question below.
maintaining a positive attitude.
using consensus-building skills
offering deep discounts to loyal customers.
referring customer complaints to others.
8
Read the question below.
Compare himself to others
Develop of list of false generalizations
Identify one strength for every weakness
Ask others for critical feedback
9
It's easier for employees to develop positive customer relations if employees get that customer
in a hurry.
like most others.
a unique individual
a possible problem
10
Read the question below:
past experiences
age differences
attention span
language skills
11
Limited liability is a characteristic of what form of business ownership?
Corporation
Sole proprietorship
Partnership
Joint Proprietorship
12
Economics is the study of how to
meet unlimited human wants.
increase the value of products.
reduce the public debt
expand the role of government.
13
For her bestie B-day Keisha is shopping for an item and price is noobject What item Keisha want
industrial
specialty
convenience
shopping
14
Read the question below
price discrimination
price indexing
price control
price fixing
15
An employer who thinks that all young people are lazy and poorly trained is an example of
discrimination
prejudice
harassment
hostility
16
Individuals who are able to defend their ideas objectively are able to provide others with
unrelated statistics
emotional information
logical evidence
personal opinions
17
Read the question below:
Conducting research on the company prior to the interview
Asking his friends what questions they think he should ask
Finding background information about the interviewer's high
Relying on the interviewer to generate the questions
18
When you state a fact, it's important to
change your mind
be accurate
generalize
think before you speak
19
Read the question below.
flowchart
pie chart
pictograph
map
20
Are noncomplainers a more difficult problem for businesses than complainers?
Yes the salesperson doesn't have chance to handle complaint.
No the salesperson can satisfy the noncomplainer guidelines
No, because noncomplainers do not express ill feelings.
Yes, because records of the complaints cannot be maintained.
21
What is one reason why businesses write informational messages?
To obtain positive feedback
To analyze sales proposals
To develop research reports
To explain new policies
22
New business that purchases insurance for its fleet of delivery trucks is handling risk by _ it
avoiding
controlling
transferring
retaining
23
In order to be understood on the telephone, a business's employees should always
use filler words
speak from notes
speak rapidly
enunciate clearly
24
Profitable businesses often help improve their local communities by
investing in foreign companies
contributing to worthy causes
building facilities in other cities
increasing salaries of executives
25
The marketing concept is all about the
retailer
wholesaler
customer
marketer
26
Which of the following is an appropriate action to take when dealing with difficult customers:
Practice passive listening
Maintain eye contact
Maximize your talking
Defend company policy
27
What is an important consideration when giving employees verbal directions completing a task
Employees usually ask questions when they are confused
It's unnecessary to use demonstrations to support verbal
It is best to present information in reverse order.
Employees process information differently
28
One way in which a business can show its social responsibility is by ___ its profits
controlling
dividing
reducing
maximizing
29
If a business reduces the price of an item from $3.75 to $3, demand for that item will usually
increase
remain the same
fluctuate
decrease
30
Which of the following is an example of how leadership and emotional intelligence overlap:
adapability
protective behavior
positive attitude
creativity
31
Read the question below.
send the customer literature on the business & its products
ask the sales manager to call the customer back
follow up w/ customer after obtaining requested information
put the customer on hold til the research has been completed
32
Government provides protection to business owners' property through the use of
zoning laws
consumer protection laws
safety standards
minimum-wage laws
33
Why do advertising agency acct. executives participate in meetings and problem-solvinggroups?
To schedule production facilities
To write copy for promotional brochures
To place ads in local newspapers
To develop ad campaigns for clients
34
Read this question below.
express opinions
develop a briefing
listen carefully
answer questions
35
Which of the following adds meaning to the words a speaker uses:
tempo
tone of voice
accuracy
economy of speech

CPAS2 Business Fundamentals Review Flashcards | StudBud

CPAS2 Business Fundamentals Review

35 termsStudBud Administration251 plays

CPAS2 Business Fundamentals Review DECA Sample Business Administration Exam

Flashcards35 cardsFPractice quizPHost liveL

Questions 35

Answers

1
What is one of the purposes of having business policies?
To encourage customers to make frequent exchanges
To allow employees to make decisions regarding customers
To make sure the business's actions are consistent
To ensure that the business makes a profit
2
Where are you most likely to read valid information on federal legislation such as copyrightlaw
Government publications
Search engines
Political blogs
Online discussion forums
3
Read the question below.
Long-term planning
Consistent follow-through
Ongoing promotion
Profit maximization
4
A business that writes letters to customers to confirm orders must make sure that letters have
product ratings and grades
all the necessary information
a map of all business locations
exchange rates
5
What type of information should employees be able to locate in the company's employee handbook
The number of vacation days that an employee has taken
The company's annual report
The use of company property
The company's list of current job openings
6
It is most appropriate to format a section of a document with a numbered list when you are
identifying the sequential steps of a process
including a testimonial in a promotional piece.
using charts to summarize information
providing a detailed example to clarify a concept.
7
Read the question below.
maintaining a positive attitude.
using consensus-building skills
offering deep discounts to loyal customers.
referring customer complaints to others.
8
Read the question below.
Compare himself to others
Develop of list of false generalizations
Identify one strength for every weakness
Ask others for critical feedback
9
It's easier for employees to develop positive customer relations if employees get that customer
in a hurry.
like most others.
a unique individual
a possible problem
10
Read the question below:
past experiences
age differences
attention span
language skills
11
Limited liability is a characteristic of what form of business ownership?
Corporation
Sole proprietorship
Partnership
Joint Proprietorship
12
Economics is the study of how to
meet unlimited human wants.
increase the value of products.
reduce the public debt
expand the role of government.
13
For her bestie B-day Keisha is shopping for an item and price is noobject What item Keisha want
industrial
specialty
convenience
shopping
14
Read the question below
price discrimination
price indexing
price control
price fixing
15
An employer who thinks that all young people are lazy and poorly trained is an example of
discrimination
prejudice
harassment
hostility
16
Individuals who are able to defend their ideas objectively are able to provide others with
unrelated statistics
emotional information
logical evidence
personal opinions
17
Read the question below:
Conducting research on the company prior to the interview
Asking his friends what questions they think he should ask
Finding background information about the interviewer's high
Relying on the interviewer to generate the questions
18
When you state a fact, it's important to
change your mind
be accurate
generalize
think before you speak
19
Read the question below.
flowchart
pie chart
pictograph
map
20
Are noncomplainers a more difficult problem for businesses than complainers?
Yes the salesperson doesn't have chance to handle complaint.
No the salesperson can satisfy the noncomplainer guidelines
No, because noncomplainers do not express ill feelings.
Yes, because records of the complaints cannot be maintained.
21
What is one reason why businesses write informational messages?
To obtain positive feedback
To analyze sales proposals
To develop research reports
To explain new policies
22
New business that purchases insurance for its fleet of delivery trucks is handling risk by _ it
avoiding
controlling
transferring
retaining
23
In order to be understood on the telephone, a business's employees should always
use filler words
speak from notes
speak rapidly
enunciate clearly
24
Profitable businesses often help improve their local communities by
investing in foreign companies
contributing to worthy causes
building facilities in other cities
increasing salaries of executives
25
The marketing concept is all about the
retailer
wholesaler
customer
marketer
26
Which of the following is an appropriate action to take when dealing with difficult customers:
Practice passive listening
Maintain eye contact
Maximize your talking
Defend company policy
27
What is an important consideration when giving employees verbal directions completing a task
Employees usually ask questions when they are confused
It's unnecessary to use demonstrations to support verbal
It is best to present information in reverse order.
Employees process information differently
28
One way in which a business can show its social responsibility is by ___ its profits
controlling
dividing
reducing
maximizing
29
If a business reduces the price of an item from $3.75 to $3, demand for that item will usually
increase
remain the same
fluctuate
decrease
30
Which of the following is an example of how leadership and emotional intelligence overlap:
adapability
protective behavior
positive attitude
creativity
31
Read the question below.
send the customer literature on the business & its products
ask the sales manager to call the customer back
follow up w/ customer after obtaining requested information
put the customer on hold til the research has been completed
32
Government provides protection to business owners' property through the use of
zoning laws
consumer protection laws
safety standards
minimum-wage laws
33
Why do advertising agency acct. executives participate in meetings and problem-solvinggroups?
To schedule production facilities
To write copy for promotional brochures
To place ads in local newspapers
To develop ad campaigns for clients
34
Read this question below.
express opinions
develop a briefing
listen carefully
answer questions
35
Which of the following adds meaning to the words a speaker uses:
tempo
tone of voice
accuracy
economy of speech