Dispatch Certification Review

In recent years, the number of emergency calls has increased dramatically due to?

Which of the following lists contains the 4 hallmarks of distress

What does the acronym TDD stand for?

What is the difference between "eustress" and "distress"

A radio tuner is used to tune into specific signals. Each of these signal points is called a

Post dispatch instructions are

When faced with an ethical dilemma during a call, the dispatcher should?

A caller reports someone breaking into a home. What is the best classification for this?

Which list contains the 4 priority symptoms

Quality assurance specialists listen to audio recordings of randomly selected calls in order to

When communicating with a caller who is hallucinating, the dispatcher should challenge the caller's false statements

If a responder needs assistance, who is responsible for locating, notifying, and coordinating the resources needed?

The bodies non-specific response to any demand for change is?

Within the elctromagnetic spectrum, radio waves are the highest energy wave type

Burnout is best described as

Most emergency callers are hysterical

Which of the following would be an example of a "trauma" incident in a medical call?

A procedure that has been highly defined and placed into a reference system is known as a

For the caller, the perceived response time is often longer than the actual response time

The hysteria threshold refers to

Caller reports heavy black smoke coming from window of a building. The best classification choice is

Which term best describes a disorder that occurs when a persons normal response to trauma does not fade over time

For many law enforcement calls, the most important characteristic of the event is

The best definition for a "wake effect collision" is

Which of the following is the best definition for "repetitive persistence"?

In the Incident Command System, the location designed to store and then deploy resources to the scene is the

The legal concept of Detrimental reliance applies when

A fire rescue apparatus is

In an emergency dispatch context, what does the acronym CAD stand for

The three P's are

In the context of the communication process, the "medium" is

In some emergency communications centers, the roles of call taking and dispatching are performed by 2 different people

A caller reports a stranger hanging around in a neighborhood. This should be classified as

The IAED recognizes the emergency dispatcher as the first incident commander in the ICS

In regard to legal negligence, causation is proven when

What does the term "mechanism of injury" refer to?

The IAED recommends that emergency dispatchers verify the callers info by repeating it back to them

An incident requiring a HAZMAT response involves

In the context of dispatching police calls, "BOLO" stands for

Which answer contains the four elements needed to prove negligence?

The best way to reduce the effect of negative call-taking gaps is to?

When an ETC is having trouble communicating with a caller who primarily speaks a foreign language, the dispatcher should

Quality improvement programs use quality assurance findings to

In the context of firefighting, what does bunker gear refer to?

During a disaster, the Incident Command System provides an important framework for

Emergency dispatchers should always ask the caller for permission before providing pre-arrival instructions

An effective quality improvement program includes case review, feedback, and

A person calls and says he feels nauseated and has some chest pain. What's the best classification to use?

Inter-agency communication tends to be inefficient and ineffective _______

When a caller is having trouble understanding you over the phone, it is better to speak louder instead of slower