VCE/VET Business Exam Style 8

Writing, listening and speaking are best described as 

The integrity of a filing system is maintained by

What is the appropriate complimentary close for an informal business letter?

Which one of the following will provide employees with feedback on their work performance?

The best way to record professional development is to

When sending a group email to customers, to maintain customer privacy the best way is

Information from two software applications has been copied to produce a report.

The common classification tools that are used for hardcopy filing are

‘But this is how we have always done it.’

the practice of assigning tasks by the manager to members of a work group is known as

Confidential information can be safely disposed of in the

What procedures are followed to ensure that a product or service meets particular requirements

Which group of business documents should be managed using publishing software?

A receptionist needs to deal assertively with a difficult client. Her tone of voice should be

Which is an example of a human factor that can affect workplace performance?

Collecting feedback from customers, what type of skills would be most relevant?

The purpose of a business plan is to

What does 'cc' stand for in a business document?

How can you ensure that a telephone call from a client is understood by both of you?

This advertisement -New Start for Summer -4 weeks for $150

Which one of the following functions can assist when proofreading a document?

The Occupational Health and Safety Act 2004 is

Monitoring your own progress in the workplace involves

When dealing with a customer in a face-to-face situation, the appropriate body language is?

What is a customer service charter?

The main role of a mentor in the workplace is to

The purpose of an IT help desk is to help with

An administrative assistant is editing an existing file-to avoid loss of data they could

When formatting business letters, ‘hyphenation’ refers to

Consistency of document design and layout is ensured through the use of which functions?

When creating a mail merge document you need:

A letter and invoice produced by the same business would have the same

What information would be found on an organisation’s intranet, not on its internet site?

‘To reduce paper usage in the office by 10 per cent by the end of June 2014’, 

Which list contains only devices that would be used to input images into a report?

An administrative assistant paraphrases a supervisors instructions. This an example of:

Formal process of an experienced staff member looking after a less experienced member is

The text of a justified paragraph is aligned to

The main reason fo rthe secondary storage of electronic data is to

When cross referencing hard copy documents you make

Which classification system could be used to compare information between states?

Which one of the following is a correct filing procedure?

Which business documents would alternating headers and footers be created?

Which type of software package is most appropriate for creating charts and graphs?

The best way for an employee to record their professional development is to

Business document that outlines items to be discussed at a staff meeting

The subject line of a business letter identifies

Which of the following is a sans serif font

Document paragraphing refers to:

A plan that outlines what employees might do if something goes wrong is referred to 

Areas of responsibility for an employee are documented in

Which Act allows clients to request their personal records from an organisation?

What is the rule when including figures in a business letter?