MOP 1 Final

screening tests & drugs to ward off disease are commonly used in illness care

branch of medicine that dx & treats prob & diseases of the older adult is geriatrics

in some med offices, older pt records & insurance records are kept in a 

which of following organizations offers cert. exams for phlebotomy tech, ekg tech 

being on time to work everyday is the professional behavior of caring

purple flag ruleislawthatreq.certainbusinessto developwrit prog. todetectwarnsigns of id. theft

which of the following is an ex. of reading materials that shouldnt be in reception area

adhere to appropriate code of law/ethics/honesty/trustworthiness are char. of person who has

which type of appt sched sys can help if pt calls & needs to be seen that day, 0 appt avail

A pt who doesn't call to cancel appt and doesn't come to appt is called a failer

member in a prof. assoc. enable you to become involve in the issue & act. relevant to field

appointment reminders can take various forms, but help pt keep track of their appt

It is important to avoid _____ appt cause doing so creates stress for physician and other staff

which of the following statements describes knowledge

computer input devices incl keyboards, touch screens, pointing devices, modems &

a disadvantage of the open hours scheduling system is that

Well written, neatly prep correspondence is 1 of the most import means of communication

MA are an integral part of healthcare delivery _____ &  must have a work know of differ spec

disk drive organizes the contents of the hard disk drive and frees up space on your computer

in addition to body fluids & human tissue, feces waste incl. any potential hazard waste

which  specifies how long to keep differ types of pt records in offc, after become inact/close

some responsibilities of medical____incl. greeting people, registering them, giving them direct

establisha irregular schedule for retrieve messages from an answer svc.ensures0messages missed

when u recieve/place phone call, ur message should be logical & free of ambiguity this is

on what type of computer is the touch pad popular

when counting yrs in retention schedule, you should begin counting

specialty of obstetrics deals w/ preg, labor, delivery & postpartum, often combined with_______

which of the following appt. typically takes 5-15 minutes?

which of following is the nation's largest network of institutional healthcare providers

personal computers are most frequently found in

the documentation for a software program is usually in the form of written instruct. manual

the term primary care physician refers to

telephone manners means handling calls politely & professionally

A computerized sched. sys can lock out selected appt slots for various purposes

appt scheduling system in which 2 or more patients are scheduled for same appt time is

when arranging a conference call among physicians

strive for excellence in doing your job & having pride in your perform contrib to excellent wk

a new pt calls the physician's office  & asks how long the appt. will take. The bestresponse is

a disorder linked to improper hand positioning at the keyboard is

which guarantees healthcare for a specific group of citizens regard of ability to pay

dr long dictated a letter notify pt that she'll nolongprovidesvc. for pt & Dr Westall take over

people need to meed their physiological needs in order toestab. ______ which is state of bal

info stored permanently on the ____ for later retrieval

A MA maybe asked to use phone____to determine what action to take when pt calls w/ prob

show concern & aprop. attn. for a pt w/out enabling poor behaviors is an example of 

1st pg. of every fax sent from med. office should have a cover sheet that contains a disclaimer

With a _____sys, 2 or more patients are scheduled for the same appointment time

the 1st step in the problem solving process is to

naming or ____ a file is done to enable retrieval & replacement of a pt record

an advantage of a notebook computers is that it

the hardware components of a computer consist of the monitor,keyboard &

which of following is the nations largest netwk of institutional healthcare providers

unconscious attempt to reject feelings, thoughts, facts is denial

which of the following isnt incl. in the professional behavior of comprehension

shipments should be checked for accuracy & errors in a shipment should be rpt. to vendor immed

proper documentation of telephone calls helps protect doc from legal action

prior to color coding files, you must deter the ____important to your medical office

The scheduling sys in which patients are seen on 1st come 1st served basis is______scheduling

purpose for accreditation of MA programs is to

positive communication w/ cowkrs. help develop harmonious, pos relation w/ wkr. this is 

Monthly staff meeting is held. one of your responsibility is to prep for meeting is to develop

dvantage of a computerized scheduling system is that it

in well designed computer wkstation, your monitor should be positioned

a communication that contains all necessary info demonstrates which of the following

type of mail delivery is usefor send an item thats valuable/irreplace'cause it provide security

Because the appointment books is consider public record, entries must be clear and easy to read

records ____sys refers to the way the pt records are created, filed, maintained.

security drills

scheduling appointments is an efficient manner and creates an efficient patient flow

not remembering how something happened

your work ethic is the result of your

when youre respectful to a caller, which of the 5 Cs of communicaton do you exhibit

indexing rules consider each part of a person's name or title as a unit

in some specialties patients may be booked weeks or months ahead in ___scheduling

which of the following specialists reads ECG for hospital labs