stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Day 1-3 Review Flashcards | StudBud
Explore
/
Day 1-3 Review
Day 1-3 Review
10 terms
·
StudBud Administration
·
40 plays
R2 Training
Flashcards
10 cards
F
Practice quiz
P
Host live
L
Questions
10
Answers
1
(H Action) We can compensate ___ if there's a suspected/confirmed bed bugs in the listing
extermination fee
a new bed and bed frame
a cup of coffee
initial inspection fee
2
indirect communication is included in our 3 golden rules on how to handle a PC case
False
True
3
User advised that there is molds outside the listing, what severity level should we consider
Error 404
It will depend on the user's attitude
N/A
Not sure
4
We do encourage Hs to call the police if G explicitly mentioned that they intended to stay in the listing
False
True
5
GMC should be handled by R2 CMs
False
True
6
If there is a confirmed violation (PII), first offence we need to...
stare at the review
Hide the disputed review
Edit the review
7
This is the targeted SP pillar for GMC
Make service magical
Be a cereal entrepreneur
Take good care
Embrace the adventure
8
Team lead approval is need in overturning another CM's decision
False
True
9
What are the 3 steps in assessing a user's review
Determine level of relevance, check scoring guide, and docs
Determine level of relevance, check scoring guide, and check actions tab
10
If the review contains emotions expressed through punctuation, or gibberish we consider this under __
low relevance
low low low low low low low
low severity
