BOH Exam Review

How will you feel after this semester is over?

How many points are on the Canadian flag in our classroom?

When a person uses specific knowledge or skills to influence the behaviours of others.

When teams lose their evaluative capabilities and conform at the expense of good judgement.

The control equation states _____ = Desired performance - Actual performance

Managerial performance is evaluated on these 2 factors

Three common types of traditional organizational structures are

A standing plan that communicates broad guidelines for decisions and actions is called a(n)

When workers follow instructions based on a person's job title or status in the organization.

Based on Porter's 5-Forces model, which is NOT an indication of an unattractive industry?

An intrinsic reward

NOT an example of a fair contribution & inducement pairing in a worker's psychological contract.

In Fredrick Herzberg's Two-Factor theory, hygiene factors are

A(n) ____ describes the purpose and provides reasons for the existence of an organization in society.

Control method used when Norway teachers visit GTA schools to learn more about their methods used for student success.

Which statement is NOT a consequence of destructive stress?

A key disadvantage of the boundary-less structure is

Planning technique when Samsung uses other industry competitors to evaluate their performance.

The main purpose of an organizational structure is to

The final step in the planning process is

________ refer to the needs for security, protection, and stability in the events of daily life

When a coach praises their players after a game for staying within the game plan, its this type of performance measure.

Which of these managerial roles is NOT associated with Decisional roles?

Making assumptions about the future using expert opinions or mathematical/statistical analysis.

Which is NOT one of the 5 rules of active listening?

When UPS uses scientific analysis of delivery routes to set time standards for deliveries.

Which level of management usually makes long-term plans and strategic decisions?

Constructive feedback should be

Identifies alternative courses of action to take in case things don't go as planned.

A supervisor working alongside an employee corrects him or her when a mistake is being made.

This problem can occur in groups when responsibility for acting is diffused amoung the members

Which type of operational plan determines methods and technology needed to get work done?

When handling organizational change, unfreezing occurs at this step.

When a person believes that he/she has little influence over things that happen in their life.

A manager following the “hot stove rules” of discipline would

Which reward is NOT an example of an extrinsic reward.

The norming stage of the team life cycle is characterized by

To build an effective team a leader should NOT:

From the article “Relax You’ll Be More Productive”, this is an example of strategic renewal

Collaborative activities used to make constructive changes in how a team operates and increase its effectiveness.

NOT an asset of team decision making:

A company goal to increase sales by 10% leaves out which part of the SMART goal process?

The main emphasis of the utilitarian view of ethical behaviour is:

___ occurs when someone is denied a job assignment for reasons that are not job relevant

True internalization and commitment to a planned change will most likely occur with this strategy.

Which of these essential skills are equally required at all levels of management?

When a company demonstrates economic, legal, ethical, and discretionary responsibility, they are in the zone of:

Blake & Mouton's leadership grid identifies leadership styles by different combinations of:

______ groups are not recognized on organization charts but serve an important purpose.

Problem when there is a lack of communication, coordination & collaborate problem-solving across departments.

A term used when a person is considered to be a "free rider" in a group.

When PepsiCo acquired Tropicana, a maker of orange juice, the firm’s strategy was growth by

When a Chef is careful to only purchase high quality ingredients for the restaurant.

When a manager's charisma or interpersonal attractiveness is used to influence other's behaviour.

Based on Maslow's Hierarchy of Needs, which action would satisfy workers with high social needs?

What is NOT a sign of a good leader?

A manager can increase team cohesion by

This conflict management style searches for win-win solutions that meet all parties’ needs.

Hand movements, body posture, eye contact, and the use of interpersonal space are examples of

Type of strategy used when an organization operates to meet its legal, economic, and ethical responsibilities.

Management by exception means:

Which of the following is NOT part of a PEST analysis?

The three types of position power are

_____ leadership focuses on adjusting tasks, rewards & structures so employees achieve company objectives.

NOT a method for dealing with groupthink.

A benefit of planning is it

Setting objectives and determining what should be done to accomplish them is the essence of

In the planning process, ________ refer to the desired results that a company wishes to achieve.

After objectives and standards are established, the next step in the control process is to

A matrix corporate structure basically combines elements of __________and __________ structures

An organization structured by Marketing; Sales; Finance; Production; and Human resources is this type of design.

The underlying beliefs and attitudes that help determine behavior are referred to as

According to McGregor's Theory Y, managers should pay more attention to:

Shows reporting relationships & the formal arrangement of work positions within a company

The existence of an invisible barrier that prevents women & minorities from advancing in an organization.