VA 101 Exam 1 Review

The rules for accepting a travelers check are what?

Communication barriers can be avoided by which of the following:

A Veterinary Technician is considered fully credentialed when:

Responsibilities of a receptionist include which of the following:

All team members who witness an accident that has taken place at the clinic should...

Kennel attendants are responsible for:

A good groomer should be able to explain communicable diseases and zoonotic potential

I suspect a client is abusing their animal. I should:

Owners respond best to loud high pitched voices on the phone:

This critical competency means being open to change & flexible work methods & adapting to changes

The practice manager decides on hiring staff, the budget and purchasing for the clinic.

At least 5% of the gross revenue should be set aside for staff continuing education?

The office manager oversees the front office staff and trains the receptionist?

My dog and I are flying to France-which certificate do I need?

The credit card was declined--what should I do?

Who sets the SOC in the veterinary practice?

Any member of the staff can be held responsible for the cleaning and maintenance of patients

Receptionists are responsible for:

Instituting a salary freeze will help take a veterinary hospital to the next level?

Defined as assessing how best to solve problems and determining when & how change is needed

What can a negative practice culture lead to?

When walking patients outside to potty; the area should be...

Without MVV's (mission,value, vision) owners operate the practice w/out which of the following.

This organization is designed to be the voice of the veterinary technician

What are the top issue(s) that cause conflict in the workplace?

Effective Leadership qualities include:

Staff job descriptions, roles & duties are found where?

Components of great leadership include which of the following:

The client/patient intake form should include:

A good groomer should be responsible for recognizing abnormalities with pets:

The ability to understand people and what motivates them

What can a negative practice culture lead to?

A Pet Insurance agent just came by the clinic and wants to put up some advertisements. Who do I ask for permission?

What is the role of a meeting facilitator?

Increasing salaries plays a role in Employee Development?

Facial piercings and tattoos are considered unprofessional at work:

Emotional Intelligence is being able to identify,assess & understand or control one's emotions

Everyone hates being put on hold--how long should a client be placed there?

The most efficient location in the hospital should be the front?

What is the safest protocol for animals in the lobby?

The boxes in clinic storage are full of credit card slips--I can throw them out after__ years:

Communication barriers can include which of the following...

SMART--what does the S stand for?

The Master list/master sheet is the best place to find:

The responsibility of the hospital manager include which of the following duties?

SOP stands for what:

Triage can best be defined as:

Exams rooms need to be cleaned only when visible hair/dirt is present.

Clinic phone operations should do the following:

When dealing with an angry client you should:

The receptionist should be able to: (may be more than one answer!)

The internet should be used for:

Consent forms are explained so that owners understand treatment options and agree to pay for them.

Which of these does NOT encourage Employee Development:

Which is not a barrier to effective communication?