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3140 Ch. 11 Flashcards | StudBud
3140 Ch. 11
1 / 54
What lesson can be learned from Hong Kong Airlines' response to the accidental low fare promotion?
A
Customer care teams should avoid social media.
B
Responding quickly to mistakes can lead to increased customer satisfaction.
C
Refuting the fares is the most ethical response
D
Ignoring customers is the best approach in such situations.
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