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Hospitality Spring Final Review 2014 Flashcards | StudBud
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Hospitality Spring Final Review 2014
Hospitality Spring Final Review 2014
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Hospitality & Tourism Spring Final Review 2014
Flashcards
45 cards
F
Practice quiz
P
Host live
L
Questions
45
Answers
1
Support staff in a lodging facility generallyresides in the front of the house.
FALSE
TRUE
2
List a way through which restaurants can increase profitsby reducing costs.
preparing feral animals.
portion control.
controlling breakage of dishes and other equipment.
monitoring usage of food.
3
a condition of being subject to change or alteration
perishability
intangibility
variable
changeability
4
The probability of a product ceasing to exist or becoming unusable within a limited time is ___
variable
intangibility
perishability
changeability
5
American Orient Express is a collection of railroad cars renovated from the 1940s & '50s
FALSE
TRUE
6
The mature destination is visited by what type of traveler?
dependable
late
venturer
risky
7
a destination to support local residentsand tourists without compromising future generations
leakage
VFR travel
sustainable tourism
globalization
8
Prearranged tour that offers value, guaranteed sightseeing, and aquality product
Customized
Independent
Packaged
Charter
9
The convenience of booking a trip online has contributed to the increased number of travelers.
TRUE
FALSE
10
a state of being abstract, as are things that cannot be touched
intangibility
variable
changeability
perishability
11
What ways can a school provide mealsto students?
ready-to-serve
cafeteria
commissary
prepare it in the school kitchen
12
Charles Lindbergh crossed the Atlantic Ocean,making long-distance air travel a reality.
TRUE
FALSE
13
The growing diversity of the population isreflected in what type of restaurant?
Family
Formal
Fast food
Ethnic
14
Lodging that allows guests to purchase a fully furnished accommodation for a specific time.
World-class lodging
Economy lodging
Time share
Mid-level lodging
15
Disposable income may be spent on ___
travel
cars
appliances
boats
16
What are the three modes of transportation?
highways, railroads, and planes
cars, buses, and minivans
air, ground, and water
planes, ships, and tankers
17
A theory that explains what motivates people to act in certain ways or make certain decisions
Theory of Relativity
Maslow's Hierarchy of Needs
Pythagorean's Theory
Plog's Theory
18
Which are segments of the tourism industry?
travel, tourism, and sports and entertainment events
restaurants, trains, planes, and buses
lodging and food service
lodging and transportation
19
Successful companies acknowledge the importanceof satisfying guests and employees.
TRUE
FALSE
20
What are two primary concerns for moderntravelers?
Who they sit next to and the inflight movie
Convenience and safety
Food and bathrooms
Traffic and road tolls
21
Travel for the disabled is an example of a(n)
niche market.
agritourism.
geotourism
adventure travel.
22
Meeting and incentive travel is business travelby employees to attend a business meeting
TRUE
FALSE
23
A guest service agent performs all the functionsof a desk clerk/agent, valet and concierge.
TRUE
FALSE
24
Who founded a worldwide travel agency andinvented the conducted tour?
Marco Polo
Capt. Cook
Thomas Cook
Conrad Hilton
25
The word for a religious journey during the Middle Ages to the Holy Land or religious shrines.
Pilgrimage
Grand Tour
Retreat
Mission trip
26
Every guest is the same.
FALSE
TRUE
27
What is a reason Americans travel?
to get Montezuma's Revenge
to feel alive and energetic.
to bring families closer.
get rid of stress.
28
Travelers who “tend to be the firstto discover a new, unspoiled destination”
dependables
boring
venturers
old farts
29
Tour where the operator buys the seats on a bus, plane,or train and resells them to travelers
Independent tour
Packaged tour
Customized tour
Charter tour
30
The commercial for-profit segment of thefood-service industry is very narrow, or limited.
TRUE
FALSE
31
The amount of leisure time people have affectsthe growth of travel and tourism.
FALSE
TRUE
32
What is the job title of the “person whoorganizes and plans a meeting”?
concierge
bell hop
night auditor
meeting planner
33
Typically the night auditor is part of the accountingdepartment.
TRUE
FALSE
34
Jet air service was not available until 1932.
FALSE
TRUE
35
a form of payment that may include wages, benefits, and/or incentives in return for work
empowerment
tuition
compensation
child labor
36
Retreat centers are designed for the executivebusiness market.
FALSE
TRUE
37
Hospitality & tourism are two of thefastest-growing industries in the world today.
TRUE
FALSE
38
the physical components of a destination: hotels, restaurants,roadways, transportation”
leakage
globalization
marketing
infrastructure
39
Money left from a person's gross income after taking out taxes is
Disposable
Flexible
Taxable income
Net worth
40
The ICC, or Interstate Commerce Commission,regulates what?
Motor Coaches
Cars
Boats
Airplanes
41
What determines the pricing of a cruise-ship tour?
the food service
the stock market
the niche market
the season of sailing
42
Due to a lack of health-care options, senior citizens are not traveling as much.
FALSE
TRUE
43
travelers who prefer familiarity and creature comforts and seldom try anything new or different
venturers
VFR traveler
business traveler
dependables
44
The life cycle of a destination includes what 5 phases?
introduction, growth, and decline.
introduction, maturation, and renewal.
introduction, growth, maturation, and decline.
introduction, growth, maturation, decline, sometimes renewal
45
What type of traveler “travels for the solepurpose of enjoyment”?
anxious traveler
leisure traveler
VFR traveler
business traveler
