intro review

A key element in planning for theme park management is:

In addition to providing educational opportunities, SeaWorld Parks and Entertainment Corporation is also active with:

The person usually responsible for greeting and seating guests :

Which is the main benefit of franchise ownership?

Which of the following would not be a moment of truth?

Standardized recipes are used in a production kitchen in order to:

The best California wines are produced:

Quick service restaurants are known for their:

Proof is:

Forecasting restaurant sales has two components:

Managed services include all of the following except:

Moments of truth are:

Guest counts or covers are:

A wine expert, often found on the staff of a fine dining restaurant, is called the:

The interrelated nature of hospitality and tourism means that:

Wines are often first classified by

Which of the following has had a significant impact on increased air travel?

TQM, or Total Quality Management, is:

Sustainable tourism is often referred to as:

The gaming entertainment industry is beneficial to the government due to:

Which of the following departments is not typically part of the hotel food and beverage division?

Places where members gather for social, recreational, professional, or fraternal reasons are called:

The primary function of a convention and visitors' bureau is to:

Franchises are often affiliated with:

Walt Disney World, in Florida, is composed of how many major theme parks?

Cultural tourism is motivated by:

Which company originally opened its theme park for employees to relax and have fun when they were not on the job?

The difference between TQM (total quality management) and QC (quality control) is which of the following?

Tour operators:

The front of the house in a restaurant includes:

If the total rooms occupied are 622 and the total rooms available are 850, then the room occupancy percentage is:

The club member or official who is the leader in policy making is the:

The person at a desk in the lobby of a hotel who assists guests with restaurant reservations, directions, and tickets

One of the world's most geographically diverse and respected hotel and gaming companies is:

The largest department in the hotel, in terms of number of employees, is:

Which of the following costs is typically the highest cost in operating a restaurant?

Franchisee drawbacks include all except which of the following?

The treasurer of the club is responsible for:

Hotel restaurants cater to both:

Average guest check is calculated by:

Hotels classified by location might include:

If total sales were $2550.00 and 110 guests were served, the average guest check would be:

Casino hotels are different from other hotels because:

Travel agents:

A position description for the front office includes all of the following tasks except:

Beer is made up mostly of:

Spirits differ from wine and beer in that they are:

Since its introduction, the pineapple has been internationally recognized as:

Great service:

Budgeting is easier with on-campus college foodservice because:

Which of the following is a major benefit of the hub-and-spoke system adopted by major U.S. airlines?

Sodexho, a leading food and facilities management services company in North America, deals primarily in which areas?

Ethics is:

A guest is anyone who:

Benefits to owning an independent restaurant include all but which of the following?

In-flight foodservice management operators:

Which of the following is a benefit to the franchise company?

Casino gambling was authorized in New Jersey by the:

The largest independent theme park in the United States is:

The UNWTO strongly suggests all tourism should be:

economy or budget hotels became popular by focusing on:

What organization lends substantial sums of money for tourism development in the form of low-interest loans?

Formulating a budget that projects sales and costs on a weekly and monthly basis is known as:

Outbound international tourism can be described as:

Many eco-tourism destinations are located in:

The golf course manager is responsible for all of the following except:

The type of club that is predominantly business oriented is a:

Beer is a brewed and fermented beverage made from ________ and flavored with ________.

The secretary of the club is responsible for:

One strategy some quick-service restaurants are using to increase sales is:

If rooms revenue is $75,884 and the total number of rooms sold is 662, then the average daily rate is:

Which theme park is the official home of the Peanuts© characters?

In the hospitality industry, perishability means:

The multiplier effect occurs when:

Room occupancy percentage (ROP) is determined by:

The leading international organization in the field of travel and tourism is:

An example of a professional club would be:

Travel is on the increase and should increase in the coming years. Reasons for this include all of the following except:

Legislation that governs the sale of alcoholic beverages is known as:

The rack rate is:

Managed foodservice differs from commercial foodservices in that with managed foodservice:

Interdependency between various segments of the hospitality industry means:

By providing training on the responsible service of alcoholic beverages to servers and bartenders a business owner can:

By law, champagne may only:

Inbound international tourism can be described as:

With country clubs, the type of membership that enables members to use all the facilities all the time is a(n)

Gaming entertainment is the business of hospitality and entertainment with a core strength of:

Which of the following is NOT a Disney theme park?

Franchising is a concept that allows hotels to:

Crucial to the successful operation of a campus cafeteria is:

The best known sparkling wine is:

Wine is the fermented juice of freshly gathered ripe:

Cocktails are usually:

Which characteristic is not typically found in a business traveler?

Empowerment is:

Event tourism is a relatively new term defined as the systematic planning, development, and marketing of:

The most notable wine-producing country in Europe is:

Internal customers are:

The gaming industry has grown from just two jurisdictions in 1976 to some form of legal gambling in all but ____ states.

A clubhouse, golf course, banquet facilitie, swimming pool, bar, and restaurant are characteristic of what type of club?