Final Project Test

___________ is the software that manages computer and hardware and software.

The type of IS when being Senior Manager is Executive Information System:

Which of the following is a Key Performance Indicator for CRM?

What is knowledge sharing?

Competitive strategy: long-term action plan that helps a company gain a competitive advantage.

Deep Packet Inspection examines data and sorts out low priority online material.

Complementary assets include:

Telecommunications platforms: all disciplines related to managing data as valuable resource.

An investment in information technology will result in superior returns such as:

CRM systems provide information to:

Benefits of using CRM

Technologies supporting direction include experts’ knowledge and troubleshooting systems.

Operational excellence consists on improvements of efficiency to attain higher profitability:

Some firms perform better than others because they have better knowledge about product&services

The __________ is used during ETL process to store intermediate results of processing.

What of the above it not an e-commerce business model?

Normalization is organizing columns and tables to reduce data redundancy and improve integrity:

What of the following technologies support KM?

Information technology enhances business processes by:

Knowl. Manag.: identifying, capturing, evaluating, retrieving and sharing information resources

Ethics are principles that individuals use to make choices to guide their behaviors.

You determine margin of business process by adding cost of activities from the output values.

Risk assessment determines level of risk to firm if specific activity is not controlled.

Social network marketing:

The ethical analysis consists on 3 steps.

The balanced scorecards (BSC) measures outcomes in two dimensions: financial and customer:

Which are the features of Internet and Web as commercial?

E-commerce is the use of videogames to transact business.

IS help create competitive advantage by being part of product or providing support to product.

Main goal of business intelligence is:deliver accurate real-time information to decision makers

The information are streams of raw facts:

Indirect costs of change may include:

78.6% of sales people using social media to sell outperformed those who weren’t using it (2013)

One of the main components of IT infrastructure is enterprise software applications.

TCO: estimate of total costs of goods, services or construction over the whole of their life.

Which of the following examples are not explicit knowledge?

A business gets competitive advantage doing activities worse than competitors or at lower cost.

How advertising can generate revenues in the e-commerce?

Definition of Cyberterrorism and Cyberwarfare:

Which of the following is a primary activity in the value chain?

Golden rule is one of the ethical principles.

Basics concepts for ethical analysis:

E-commerece is meant to be buying and selling goods and services through Internet

Programs install themselves on computers to monitor user Web surfing and serve up advertising:

Investing in information technology does not guarantee good returns:

Datawarehouse is a database constructed by integrating data from multiple heterogeneous sources

Tool helping business sell better by organizing and tracking contacts, and sales opportunities.

___ are small text files deposited on a computer hard drive when a user visit web sites.

Hardware and software combo that prevents unauthorized users from accessing private networks:

Insightly is NOT a CRM software