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Chapter 1 : Introduction To Marketing For Hospitality And Tourism Flashcards | StudBud
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Chapter 1 : Introduction To Marketing For Hospitality And Tourism
Chapter 1 : Introduction To Marketing For Hospitality And Tourism
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Questions
30
Answers
1
Based on all is marketing orientation, EXCEPT?
selling concept
customer orientation
product concept
production concept
2
Which of the following is true?
Perishability - Service can be stored for later sale/use
Intangibility-Service can be seen,tasted,felt,touch,smelled before purchase
Variability- Quality of service depend on who provides them when,where&how
Inseparability-Service can be separated from their providers
3
.......... depends on a products perceived performance in delivering value relative to a buyer’s expectations
Customer quality
Customer value
Customer needs
Customer satisfaction
4
Below is the importance of marketing, EXCEPT?
Transportation sector
Accommodations and lodging
Providing goods and seevices
Travel trade
5
The sales of products in introductory stage are recorded by company as
rapidly rising
low sales
peak sales
gradually declining
6
Transactions marketing is part of the larger idea of
customer return and allowances
trade discounts
relationships marketing
promotional simulation marketing
7
Which one is wrong market includes the following customers?
reseller market
consumer market
retailer market
business market
8
All the people who share similar needs & wants and who have the ability to purchase your product are called a
group
customers
market
willing consumer
9
Which one is traditional 4Ps for marketing in hospitality and tourism?
partnership
promotion
programming
people
10
When faced with overcapacity,most firms practice
The product concept
The production concept
The selling concept
The marketing concept
11
Ferrari, Rolex, Coach, Swarovski are types of products that involved in.....
production concept
product concept
societal marketing concept
selling concept
12
In a contemporary sense, a market is thought to be
the people who may buy the product
wherever a marketer sells products
the set of actual and potential buyers of a products
the square in the middle of the city where trade occurs
13
When backed by buying power, wants become
demands
needs
relationships
transactions
14
How many types of core marketing concepts?
Four
Seven
Five
Two
15
Basic needs, such as those for food, clothing and safety, refer to
social needs
physical needs
physical wants
individual needs
16
How many types of characteristics of service?
4
7
6
5
17
There is 5 levels of Maslow’s Hierarchy of Needs, what is the top levels in Maslow’s Hierarchy
Love and belonging
Esteem
Safety Needs
Self-Actualization
18
Which key word best describes the phrase "intangible products"
item
thing
good
service
19
Below is is major principles of marketing except
Marketing orientation
Market segmentation
Marketing concept
Product life cycle
20
Which one is additional 4Ps for marketing in hospitality and tourism?
People
Promotion
Price
Product
21
....... or business to-business market includes all business that buy product for use in their operations
labor market
consumer market
customer market
industrial market
22
How many principles of marketing?
Seven
Three
Five
Nine
23
Needs are......
created when the buying power backs a person’s want
requirements for something necessary in a person’s life
people’s need that are moulded by culture & individual personality
need-satisfying offerings of a firm to the market for attention/use
24
....is a social & managerial process by which individuals & groups obtain what they need & want.
Demand
Management
Marketing
Econometrics
25
Which of the following is false about the marketing concept?
Customer needs
Profit through customer satisfaction
Integrated marketing
Selling and promotion
26
A ....... consists of a trade of values between parties
sale
market
transactions
exchange
27
Marketing occurs when people decide to satisfy needs and wants through
exchange
selling
relationships
transactions
28
Which philosophy of business is typically practiced when marketing unsought goods?
selling concept
the marketing concept
the product concept
product concept
29
The product or market offering bought by consumers for personal consumption are classified as
industrial product
intangibal services
consumer product
augmented product
30
Which of the following explain the definition of marketing by Philip Kotler?
Activities a company undertakes to promote the buying/selling
Marketing is not just selling process neither spesific to one activity only
A social & managerial process by which individuals & groups
A planning & implementing process of concepts, price,promotion and idea