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Business Communication Knowledge Final Exam Flashcards | StudBud
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Business Communication Knowledge Final Exam
Business Communication Knowledge Final Exam
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1
Employee rights include:
right to individual attention, right to balanced diet, and right to choose
right to health & safety, right to information, right to file a complaint
2
What are 3 things you can do to get along with your co-workers?
be respectful, kind, and sensitive
be disrespectful, rude, and inattentive
3
Which words are common nouns that are not capitalized?
interview, resume, application
Mrs. Jones, Mrs. Kim, Mrs. Mindy
4
Paraphrasing is
cutting and pasting the answers directly from NGL Sync textbook
a legal and ethical way to put ideas into your own words
5
Positive feeling or attitude towards others is:
evil
rudeness
goodwill
malice
6
Confidential information needs to be kept private.
False
True
7
What is the best way for a workplace team to be effective?
disorganized, everyone does the same role, no deadlines
organized, members take different roles to help the team, follow through
8
Non-verbal communication such as body language can contradict your verbal message.
False
True
9
What are job qualifications?
a discussion between the job applicant and employer
skills, abilities, experience, and training needed to get the job
a one page document you give to the interviewer
10
Dr. Most advised students who completed business letters to make sure that:
verb tenses are matching and consistent throughout the letter
they remember to use spellcheck
11
You can send a more effective message if you understand your audience.
True
False
12
What is the best way to have a successful online job interview?
Greet & thank, camera on, be clean and neat, answer questions, resume.
Give informal or overly detailed answers to the questions.
Refuse to practice, keep camera off, wear a hat
13
Which sentence example uses adjectives (describing words) correctly?
Kate is more efficient than Ronald.
Kate is efficienter than Ronald.
Kate is efficient than Ronald.
14
Plagiarism, or copying and using the words of others as your own, is
OK if you only do it once and you don't get caught.
both unethical and illegal
15
Why is proofreading important?
It shows worker time, effort, care, & professionalism in the workplace.
Nobody uses proofreading anymore, especially when they email or text.
16
Which sentence uses proper capitalization, punctuation, and spelling?
Jodi and Frank are completing the monthly expense reports.
Jodi n Frank, r completing the mothly expense roports.
Jodi and Frank are cometing the mothry extense report?
17
What are non-verbal cues that NEGATIVELY affect a person's image?
confidence, professional clothing, good grooming & hygiene, friendly
lack of confidence, unprofessional clothing, poor grooming, unfriendly
18
Business Communication is
sending & interpreting messages within the business workplace
keeping data and numbers private and confidential
19
A co-worker is
your boss
someone who does the same type and level of job as you
20
A response to communication such as a nod of the head, is:
static
feedback
hogwash
noise
21
Using business vocabulary to complete checkpoint questions in your own words is called:
paraphrasing
cheating
copying
22
Which group of nouns below are PROPER nouns, which are always capitalized?
resume, application, interview
Mr. Rogers, Tenth Street, I
23
What are the five steps of the writing process in order?
Invention/ Research, Rough Draft, Revision, Edit, Final Draft
Final Draft, Revision, Rough Draft, Edit, Rough Draft
24
People in different countries have different values & culture than Americans.
False
True
25
Which example is a complete sentence?
John, the accountant's brother, got a promotion and a raise
John, the accountant's brother promoted.
John, the accountant's brother.
26
A set of symbols communicated to someone is generally known as a ......
questions
message
opinion
27
How do you maintain a positive relationship with your boss?
respect boundaries & lines of communication, be on time, follow directions
overstep boundaries & lines of communication, arrive late, unfinished work
28
Employees giving their opinions on a survey about their company's new policy is:
upward communication from the employees to the boss
downward communication from the boss that tells employees what to do
29
Which sentence has proper subject and verb agreement?
The co-workers records a video for the meeting.
The co-worker record a video for the meeting.
The co-workers record a video for the meeting.
30
Diversity means:
everyone in the workplace is the same or similar
there is a wide range of variety in qualities of people in the workplace
31
What are the three C's to remember when completing a job application?
be corny, callous, and conniving
be clear, concise, and complete
be courageous, cold, and condensed
32
How will making a Career Portfolio help you in the future?
It helps to keep track of documents that you need for jobs and colleges.
It helps you to think back on the good times in high school.
It teaches you to use the computer.
33
Anything that interferes with communication is
static or noise
jibber jabber
not important
34
If someone breaks ethical rules at work, they can be exposed by
the police
whistleblowers
gnomes
35
Employees need to respect this code when they do business.
Company Code of Ethics
Driver's Education Laws
School Grading System
36
At most times, what are the first steps of a job search?
request an immediate interview and get hired on the spot
search online, look for "now hiring" signs, go to a job fair, or network
fill out online applications for any and all jobs you find
37
Which post-school agencies can help you to get a job?
Sunflower Health, US Bank, Famous Footwear
Voc Rehab, Pre-Ets, Workforce Center
38
The parts of a business letter include:
header, footer, paragraph 1,2,3, and signature
address, date, greeting, body paragraphs, closing, signature
rough draft, proofread, final draft, send
39
Businesses and employees need to be
untruthful and dishonest
honest and protective of confidential information
40
In our diverse world, effective communication at work starts with:
pretending everyone is just like you
a professional & respectful attitude, plus fairness and sensitivity
speaking multiple languages
making fun of other cultures
41
Which word in this sentence is the verb? The interns laughed about the upcoming social event.
event
laughed
interns
42
The person who hears or reads a message is the
feedbacker
sender
linebacker
receiver
43
What is globalization?
activities between countries in world cultural & business sectors
when American companies outsource jobs to other countries
44
What is a resume and why is it important?
It's when a supervisor evaluates a worker to improve job performance.
It's a conversation between workers that helps them to be a team.
It's a list of skills and experience that help you get a job interview.
45
When the receiver gets a message, he or she has to:
translate it into three languages
decode it so that he or she can make sense of the message
encode it for another person
46
Hearing a message and focusing your attention on understanding is:
writing
multiplication
listening
reading
47
The person who communicates a message is the
carrier
yeller
sender
receiver
48
Which sentence example uses pronouns correctly?
These are their computers.
These are they computers.
These are there computers
49
What are the components (parts) of your College and Career Report?
Title, Intro, Thesis, Survey, Career Info, College Info, Graph, Conclusion
Resume, application, job search, survey, graphs, charts, escape room
50
When a sender prepares a message, they are
encoding it for the receiver
taking it out of an envelope
decoding
sending a carrier pigeon
