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MIS 2020 Final Exam Review
BPM Shape: The decision is a ___ and it is used ___
What is NOT a part of the Big 3?
MIS 2020 Final Exam Review
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Answers
1
What is NOT a part of the Big 3?
BI
ES
CS
CRM
2
BPM Shape: The decision is a ___ and it is used ___
square / end of process
diamond / to make a decision; diff routes for diff answers
circle / start of process
none of these
3
Essential elements that an information security plan attempts to capture is:
Information types, where it's stored, and who has access.
How to avoid a phishing email.
How to install anti-malware and spyware.
Firewall and other network vulnerabilities.
4
The reason you need business dashboards is to:
integrate people, process, and IT
integrate cloud products
pass exam #pls
display KPIs
5
Upload a spreadsheet of data to Zoho.com to create dashboards. What type of activity is this?
who da frick knows
Business Intelligence
knowledge management
Artificial Intelligence
6
What is the best tool to organize, prioritize and rate software systems?
work break down structure
nothing
my brain
decision matrix
7
What system would a company use to track sales leads?
POS
ERP
CS
CRM
8
A deliverable of the
Initiation
phase of Project Management is:
WBS
KPIs
forecasts
Project Charter
9
Slack and Basecamp are examples of:
CRM
SCM
BI
collaboration systems
10
Regardless of size, a company should have in place a (an) ______ plan.
business
information security
exit strategy
backup
11
“What should I do to increase sales in Texas by 25%” is an application of:
prescriptive analytics
descriptive analytics
hoping 4 the best, expecting da worst
predictive analytics
12
Predictive Analytics tells us:
how badly we r gonna fail #rip
What we should do.
What has happened.
What could happen.
13
What tool could tell you what to do, to increase sales by x% in Ohio next month?
crystal ball
prescriptive analytics
descriptive analytics
predictive analytics
14
Which element does the KPI 'Number of Rejects' primarily measure?
cost
sara b
quality
time
15
BPM Shape: The initial node is a ___ and it is used ___
circle / indicates the beginning of the process
none of these
square / indicates the beginning of the process
filled in circle with circle around it / for the beginning
16
Which of the following KPIs would you consider applicable for most businesses?
% of cancelled reservation requests
average order amount
Revenue Per Available Room
% of food expenses in cost per cover
17
BPM Shape: The final node is a ___ and it is used ___
none of these
filed in circle w circle around it / to show end of process
square / to show end of process
circle / to show end of process
18
Social media to gain leads and prospects can be tracked in what enterprise system?
CMR
SCM
CRM
CS
19
ACME uses what ES to better manage their production from raw materials to finished product?
ERP
CRM
SCM
BI
20
Maximize profits by disposing of waste responsibly is which Triple Bottom-line component?
Process
Planet
all of the above
People
21
The project management process groups are:
Inviting Projects Ending Money Consumption Clause
Initiation, Planning, Executing, Monitoring, Closing
Investigate Proactive Extracting Main Console Code
I plan to eat mom's choc cookies
22
The ERP implementation problems at Hershey centered on:
A new CRM system.
High demand that year for Halloween candy.
IBM as a system integrator and consultant.
Systems changes required employees to learn new processes.
23
Data is:
a critical business resource
easy to secure
data
hard to come by
24
BPM shape: The action is a ___ and it ___
square / is placed at the beginning
circle / placed at the beginning
rounded rectangle / shows and states an action
none of these
25
Keeping track of all suppliers and associated data can be facilitated using:
CRM
ERP
SCM
data
26
Revenue per available room (RevPAR) is an example of
good customer service
financial
operational management
KPIs
27
Which measure includes employee training and skills?
learning and growth
financial
customer
internal business process
28
C-Suite execs are responsible for _____ and held accountable through____?
competitive advantage / balanced scorecard
selling / sales goal
production / friends
driving the company / triple bottom line
29
Whether a balanced scorecard or a dashboard, they both display:
how the big 3 systems are connected
metrics and KPIs
salaries
car info
30
What is “big data” and what does BI provide?
big data is big data
All data that businesses collect / competitive advantage
The BI central database / data
biiiiiig data guys
31
Business transactions through Accounting and HR systems are which type of ES?
ERP
BI
CRM
SCM
32
BPM Shape: The fork node is a ___ and is used to ___
none of these
square / split 1 action into multiple actions
diamond / split 1 action into multiple actions
circle / makes a decision
33
Which of the following is an example of an unstructured Collaboration System?
ERP, like Sap
nothing
basecamp
BI, like a dashboard
34
Continuous process improvement is facilitated by using
BIG 3
BPM
MIS triangle
BIG 7
35
Client: “We need to decrease shipping time”. What driver is impacting the MIS triangle?
Operational
strategic
project management
process
36
Maintaining a repository of reference information is best used in which Collaboration System?
dashboard
content management
knowledge management
workflow
37
Netflix vs. Blockbuster and Uber vs. Cabs are examples of:
Effective Resource Planning.
IS enabling industry transformation.
SCM and CRM integration.
Red Ocean Strategies at work.
38
BI uses data that has been:
Extracted from ES.
created
None of the above.
Posted in Slack and GroupMe chats (CS).
39
Business Intelligence can help you:
Access ES data directly.
Backup cloud AI data.
gain a competitive advantage
Connect internal systems efficiently.
