Salon Business Theory LAB

The act of a highly satisfied client directing another person to see you for professional services is called a(n):

a buyer type that puts up a struggle; strong desire to debate with you

______ ______ is a set dollar amount paid each month to the lessor

stylistearning additional payment over&above thenormal paycheck would be receiving;compensation

the term given for selling products for clients home care is

an example of a liability on your financial statement would be

During a job interview it is very important to

Adding the client’s service total and retail total for one visit will achieve which of the following results?

The tax based on the profits (earnings) of a business is known as

percentage of a salons monthly income plus a set dollar amount are paid each month; fixed rent

For salon professionals just starting out, the most common and immediate source of referrals is:

in many cases the first person to greet a client is the

Which of the statements below represents a specific goal?

policy covers salon equipment & physical location in case of natural disasters,fire,theft

the salon owner is responsible for collecting&paying sales tax how often?

which of the following ways can a stylist use to develop a successful relationship w/ client

income minus profit equals expenses

U.S. SocialSecurity&CanadianPension taxes are planned savings/retirement funds; money collected

The following are all benefits of a product EXCEPT:

which of the following is NOT a skill/ability a salon owner should possess to ensure success?

the financial success of a salon will be achieved when the salons income is greater than its

subtracting your liabilities from your assets equals your

the government agency that would audit business record keeping is the

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

be sure to create a plan to achieve your goals

the primary duty of the receptionist to provide scalp massages for the client

which of the following items is reported to the IRS as employee income?

a professional goal that identifies wher you want your career to be in 5 years is a

sending out promotional literature advertising your salon; most effective way to build clientle

what is generally considered the best form of advertising?

which type of buyer is open minded & will take a chance on a new product without hesitation?

All of the following statements are ways to demonstrate your personalized approach EXCEPT:

compliance with all local, state/province and federal rules, regulations & laws ;responsibility

buyer that wants to save money at all costs & is more interested in the price of a product

income minus expenses equal profit

to become an asset to any salon staff the stylist should perform all of the following EXCEPT

Which of the following concepts involves converting existing clients to return clients?

Which of the following situations would represent a good time to ask a client for referrals?

Which of the following characteristics will contribute to career success?

Features of a product are its characteristics, which might include:

which type of buyer makes purchases more on personal reasons that on facts?

W2 form is supplied by the employee; indicate all the taxes the employee has paid the past year

the ideal salon arrangement has an efficient traffic pattern providing

Beverages, food, magazines and umbrella stands in the salon are examples of:

which method is considered to be the most effective way of building your clientele?

the stylist name,scheduled service,clients name, date&clients phone number should be included

a set income given to an employee on a weekly or monthly basis is known as salary

A client profile is a composite of market statistics that can be used to identify the characteristics of individuals

which of the following terms refers to all money owed?

Offering an additional hair coloring service to the client who originally scheduled a haircut appointment is an example

Which of the following actions would represent taking the team approach?

Offering an additional hair coloring service to the client who originally scheduled a haircut appointment is an example

the least important factor in deciding whether to accept a position is

which type of buyer is interested in price than quality?

According to statistics, how often does the average loyal client visit a salon?

Which of the following time periods identifies the consideration for a long-range goal?

impulse buying accounts for about what percent of all purchases?

a statement or definition of the path your career will take is a/an

Which buyer type is open-minded and willing to take a chance on new products without hesitation?

a business owed by two or more peole is a

which of the following interview questions is illegal for an employer to ask; discrimination

Industry statistics indicate that satisfied clients will usually refer how many new clients?

If all of your appointment times have been scheduled with clients for a given day, the term to describe this is a:

to be granted future loans, it is important to pay loans on time and avoid

controlled by the state to provide insurance to any employee injured while on the job

location is the most important factor in

a business owned by one person is called

An effective strategy to ensure a return visit from a client is to:

Selling additional services to clients beyond what they originally scheduled for a visit is called:

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

goals identify what you would like to achieve in the next year

one of the most effective techniques in building a clientele is to

is vital in order to allow close management of products purchased for retailing

Networking provides all of the following benefits EXCEPT:

Individual initiative to stay on top of things and to pay attention to detail, they are practicing:

A personalized approach is also referred to as:

Which of the following buyer motivations is perhaps the easiest to recognize in the salon?

The most important relationships you form at the beginning of your career are those that develop:

what amount of commission will a salon owner usually pay an employee for retail sales