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So you think you know about Business Consultancy? Flashcards | StudBud
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So you think you know about Business Consultancy?
So you think you know about Business Consultancy?
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Answers
1
What sort of Stakeholder has the traits of: Power, Urgency & Legitimacy?
A Weak Stakeholder
A Definitive Stakeholder
A Strong Stakeholder
A Angry Stakeholder
2
What did the author Bruce Tuckman mainly write about?
Group Dynamics
Cryogenics
Business Theory
Business Consultancy
3
1. Kaler (2002) divided stakeholders in to: - Claimants- Influencers
Movers & Shakers
The Wise & The Foolish
Claimants & Influencers
Kings & Paupers
4
What do the Terms Forming, Storming, Norming, Performing & Adjourning address?
Socialisation
Workplace Psychology
Group Dynamics
Group achievement
5
Which of the following are element in assessing the importance of Stakeholders?
Strong Willed, Pushy, Focussed
Status, Credibility & Influence
Legitimacy, Credibility & Assertiveness
1. Legitimacy, Power & Urgency
6
Process consultancy depends on what?
Asking for a contract and money up front
Off site management
A trusting relationship with the client
Investigating all members of staff
7
Whose Model of Reflection is this: Description, Feelings, Evaluation, Analysis, Conclusion, Action Plan
Schein
Deming
Gibbs
Kolb
8
What is the problem with using the doctor/patient model?
It's too personal
The client may not be willing to make the necessary changes
It is not possible to find a solution using this model
The client asks the questions not the consultant
9
3 level questioning technique is about?
asking 3 questions only
Asking three different people the same questions
Asking closed questions
Asking open questions followed by more indepth ones
10
What is "The Gap"
A way of describing lack of information between a client and a consultant
The distance between the onsultants solutions & what the client wants
The distance between where a business is now & where it wants to be
The distance between two mapped co-ordinates
11
An individual or group who can affect, or is affected by, the achievement of an organisation’s objectives’ is a...?
Entrepreneur
Key party
Stakeholder
Shareholder
12
What is
NOT
a stage in Tuckman's stages of group development?
Persisting
Norming
Forming
Storming
13
EDO in the EDOPIE model stands for what?
Entertainment, Distribution, Organisation
Experimentation, Design, Order
Entry, Diagnosis, Options
Exit, Diagnosis, Originality
14
What model can you use to test your hypotheses?
SWOT
PESTEL
Stakeholder Analysis
McKinsey 7S
15
Which of the following is
NOT
an approach to problem solving as a group
Being creative
Analytical/linear
Arguing
Using past experience
16
Active listening to the client requires what?
Challenging the client's answers
Summarising the points to check accuracy
Listening to music
Ignoring what the client says
17
Solutions Focus consultancy is about?
What is going well and what needs improving
Diagnosing a problem based on symptoms
Making sure the consultant knows best
Telling and selling ideas to the client
18
What does SAFe stand for?
Start And Finish
Solution And Focus
Situation, Action, Facts
Suitability, Acceptability, Feasibility
19
Whose model of Reflection is this: Experience, Reflection, Conceptualize, Test?
Kolb
Piaget
Einstein
Gibbs
20
1. How would you manage a high power, high interest, Stakeholder?
Monitor (minimum effort)
Manage Closely
Keep satisfied
Keep informed
21
What is the problem with using the expert model?
It's boring
It is expensive
It is difficult to agree a contract
The client may not have diagnosed the need correctly
22
1. Which of the following was not identified by Gibbs as a benefit of Reflection?
Aiding Critical analysis
Supporting behavioural change or commitment to action
Helping to Review progress with a problem
Helping to to think more deeply about a subject
23
What is the SAFe Criteria for?
Group Development
Testing the practicality of a solution for the consultant
Brainstorming
Testing the acceptability of a soltion for the client
24
What is missing element? Forming, Storming, Norming, Performing & ....
Analysing
Reviewing
Adjourning
Rewarding
25
Which style of consulting have we followed?
The Expert Model
The Doctor/Patient Model
Stakeholder analysis
Process Consultancy
26
Who wrote the book Humble Consulting?
Rudy Steinmann
Bruce Tuckman
Edgar Schein
Edward Lear
27
What model can you use to assess the operating environment?
McKinsey 7S
EDOPIE
SWOT
PESTEL
28
1. Which of the following are both key authors of works on Reflection?
Kolb & Schein
Kolb & Gibbs
Deman & Kolb
Gibbs & Tuckman
29
A research plan consists of what processes?
A long tick list
Spending lots of time in the library
Desk and field research
Using drone technology
30
Porter's 5 Forces is especially helpful to what type of business?
A Public Limited Company
An established family business
A new start-up
A Government Office
31
Demings Model of Reflection is:
Do, Think, Review, Re-Plan
Do, Review, Undo, Re-do
Plan, Do, Check, Act
Think, Plan, Do, Review
32
Which of the following is not an element of reflective learning?
10. Finding what you gained from an event in order to identify progress
Looking back at an event and describing it
Creating a hypothesis
1. Analysing or interpreting an event in relation to a model or theory
