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travel and tourism customer service Flashcards | StudBud
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travel and tourism customer service
travel and tourism customer service
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#customerservice
Flashcards
10 cards
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Practice quiz
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Host live
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Questions
10
Answers
1
What do you do when someone speaks a different language?
Tell them to go away
Ask them to make you a coffee
Speak gibberish
Translator
2
What emotions can the customers feel?
Abusive
Stress
Anger
Anxiety
3
How do you show a positive image?
All three
Good customer service
Having a good product knowledge
Being professional
4
How do you find out if the accommodation is available?
Facebook
MSN live
Internet booking system
Using ET's phone
5
Why is it important that we build positive relationships with all customers?
Being able to work with everyone
Being able to cause drama
Being able to help with everyone
Being able to have a gossip on the job
6
What positive non-verbal communication can the customer use?
Picking their nose
Nodding
On their phone
Paying attention
7
Why is it important to try an resolve a customers complaint?
Tell them where to go
To keep the customers loyalty
Ask to meet up for food
Make sure you lose your job
8
What is your personal appearance important to maintain?
For fun
Personal image
Image of the company
Attract all the customers
9
What negative non-verbal communication can the customer use?
Frowning
Shaking head
Paying full attention
Smiling
10
Why is it important to build good working relationships with suppliers?
To encourage safety
To encourage good service
To encourage a decent friendship
To encourage people to be nice
