To overcome a clients objection

Reword the objection in a way that addresses the clients needs

What should you do if you have a conflict with a coworker?

You should be willing to resolve the conflict

Which is least true if you are employees of salon?

You will work as independent contractor

Which is least likely to happen if you do not repay your student loans

You will not be allowed to graduate

Booth rental would be good for someone who

Wish to take a steppingstone approach to business ownership

Things that are the same between school and work.

You can showcase skills by working hard and doing your best

Why is hourly rate usually good to start out?

Still need to establish a clientele

Why should you familiarize yourself with compensation structures?

There are a variety of ways employers might compensate their employees

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Chapter F9 On the Job

19 termsStudBud Administration109 plays

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Questions 19

Answers

1
To overcome a clients objection
Avoid having the client change their mind
Reword the objection in a way that addresses the clients needs
Avoid stating things in terms of client benefits
Don’t acknowledge with the client said
2
What should you do if you have a conflict with a coworker?
You should be willing to resolve the conflict
discuss the conflict with others who aren’t involved
You should avoid the person it will go away
You should be willing to escalate the conflict if necessary
3
If you were recommending and selling additional services
Retailing
Public speaking
Rebooking
Ticket upgrading
4
Retailing more can “give you a raise”
False
True
5
When should you start rebooking your clients
Whatever you think about it
The day after their first visit
Within two weeks of their first visit
During their first visit
6
Public speaking events can put you in front of people in your community who are potential new clients.
True
False
7
What document outlines duties and responsibilities
Employment classification
Career résumé
Employment status
Job description
8
Which is least true if you are employees of salon?
You will work as independent contractor
You will work on a salary
You will work salary plus commission
You will work on commission
9
Marketing and publicity strategies can increase building a clientele
True
False
10
Which is least likely to happen if you do not repay your student loans
You will face legal action
Default on those loans
Harm your personal credit
You will not be allowed to graduate
11
The first step is to sell
Your Soul
Your shop
Yourself
Your product
12
Showing clients the products you use helps with retailing
False
True
13
Janet has only had four clients this week and her paycheck will be small, why?
She didn’t get tipped
She’s salary
She’s purely commission
She’s hourly
14
Booth rental would be good for someone who
Do not have time to build up their own clientele
Needs full-time employment
Wish to take a steppingstone approach to business ownership
Rely on only one job for income
15
Things that are the same between school and work.
You can showcase skills by working hard and doing your best
You determine your own schedule and change it when you want
You are given several chances to do a procedure right
Put your own needs above everyone else’s
16
If you want to give yourself a raise
Spend less money
Decrease service prices
Work fewer hours
Retail less
17
Why is hourly rate usually good to start out?
Still need to establish a clientele
Only hourly rate can get tips
Highest income
Hourly rates make the most money
18
How much of your cash tips should you report to the IRS
20% of them
Half
You don’t need to report any
You must report all
19
Why should you familiarize yourself with compensation structures?
There are a variety of ways employers might compensate their employees
Beauty professionals will become entrepreneurs and compensate them selves
Employers let beauty professionals choose their compensation method
The beauty industry does not compensate using traditional methods

Chapter F9 On the Job Flashcards | StudBud