stud
bud
Sign up
Log in
Home
Library
Explore
SAT
More
Business Result Pre-Intermediate Unit 6: Customer Service Flashcards | StudBud
Explore
/
Business Result Pre-Intermediate Unit 6: Customer Service
Business Result Pre-Intermediate Unit 6: Customer Service
20 terms
·
StudBud Administration
·
21 plays
Vocabulary Review
Flashcards
20 cards
F
Practice quiz
P
Host live
L
Questions
20
Answers
1
a piece of paper that shows that something has been paid for
a bill
a check
a refund
a receipt
2
fits well or is designed correctly for its use
acceptable
unsuitable
inappropriate
suitable
3
to do, perform or carry out
to conduct
to provide
to direct
to supervise
4
something that is given for doing something good
a penalty
an achievement
a reward
a salary
5
a set of rules or guidelines for a company
strategies
benefits
policies
customs
6
senior management
employer
official
supervisor
executive
7
a formal public occasion usually to celebrate something
custom
law
prayer
ceremony
8
achieving the best result with the smallest amount of waste
profitable
efficient
valuable
economical
9
a feeling of attachment and support for a relationship or company
reliability
honesty
friendship
loyalty
10
something usual and for everybody
personalized
traditional
common
luxurious
11
a formal written suggestion for a plan or project
a request
an application
a proposal
an engagement
12
something that is adapted to meets the needs of the individual
original
uniform
personalized
common
13
to formally suggest somebody for a position or reward
to assign
to elect
to nominate
to promote
14
an amount of money that is taken off the usual price of something
a reward
an offer
a discount
a refund
15
behaving and speaking respectfully
rude
honest
impolite
polite
16
cannot be trusted to do something
trustworthy
reliable
unreliable
dependable
17
people use goods or services
consumers
suppliers
shopper
purchasers
18
money that is paid back because of a bad product or service
refund
replacement
receipt
repay
19
to accomplish something that leaves a positive mark on others
to impress
to shock
to inspire
to surprise
20
pleased because you got what you wanted
satisfied
unsatisfied
unfulfilled
self-confident
