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VCE Business Management Exam Revision Flashcards | StudBud
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VCE Business Management Exam Revision
VCE Business Management Exam Revision
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#Business #Management #Exam
Flashcards
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Questions
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Answers
1
An increase in number of customer complaints can indicate...
improvements in staff morale
increase in productivity
improvements in quality
increase in customer dissatisfaction
2
Which management style suits a business that is losing money and is considering redundancies?
laissez-faire
participative
persuasive
autocratic
3
Which of the following is a stakeholder from the external environment?
customers
management
shareholders
directors
4
If number of sales increased by 10% but net profit figures decreased by 5%...
customers are dissatisfied with the product
resources are not being used efficiently
staff have increased their efficiency
staff are dissatisfied with the business
5
Which of the following is a characteristic of a service business?
output can be stored
produces an intangible output
always owned by Jim's
inputs are usually more physical
6
Utilising lean management principles will speed up operations and reduces waste (T/F)
false
true
7
Examples of voluntary termination include...
resignation, dismissal, retirement
retirement, retrenchment, dismissal
retrenchment, dismissal, redundancy
retirement, resignation, redundancy
8
Which of the following is
not
a learning organisation discipline?
communication
personal mastery
mental models
systems thinking
9
Which of the following is a disadvantage of off-the-job training
costs less with no fees
professional help
more expensive with fees
employees are familiar with environment
10
An automated production line is best when producing a variety of custom items
true
false
11
What is one responsibility of employers regarding workplace relations?
represent employees to create an award agreement together
transition issues
setting the minimum wage
good faith bargaining
12
Which of the following is
NOT
an advantage of robotics in operations?
increased speed of production
accurate repetition of tasks
maintenance costs
perform specialised tasks
13
The resources used in the process of production are...
materials
outputs
equipment
inputs
14
The unfreeze sage of Lewin's Three Step Change model may include...
creating the need for change
evaluating the effectiveness of the implemented change
empowering action
providing training
15
Manipulation can be best described as...
forcefully attacking someone you don't like
devious action to get someone to do what you want
providing support to employees
rewarding people to go along with your plan
16
Which is
not
a management skill?
forecasting
delegating
planning
communicating
17
Good workplace relations requires management to...
workplace agreement is lowest cost option for the business
allow employees to have whatever they request
provide fair wages & working conditions & recognise employee
remove employees who complain about their working conditions
18
360 degree feedback is an approach that is used within...
employee self evaluation
employee observation
all of the above
management by objectives
19
Which of the following are the principles of total quality management?
quality control, quality assurance, quality circles
continuous improvement, customer focus, employee empowerment
improve employees, continuous customer, empowerment focus
employee focus, customer empowerment, continuous improvement
20
A business that has 'pty ltd' in it's name is...
public listed company
private limited company
sole trader
trust
21
Management by objectives involves...
giving feedback to employees after appraisal
establishing the mission and vision statement
setting employees objectives that align with overall goals
deciding on strategies to achieve business objectives
22
Which management style involves managers uniting with staff to make decisions together?
participative
persuasive
autocratic
consultative
23
Termination is...
sacking an employee as there is not enough work for them
when an employee decides to leave the labour force
the ending of employment of an employee
quitting the job
24
Four low risk strategies to overcome employee resistance are...
empowerment, incentives, intimidation, support
communication, empowerment, bribes, ice cream
empowerment, support, communication, incentives
communication, threat, empowerment, support
25
In order for an EBA to be approved by the Fair Work Commission, it must:
Include a dispute resolution procedure
Not Include unlawful terms
All of the above
Pass the Better Off Overall Test (B.O.O.T).
26
Which strategy best addresses objectives relating to the level of wastage?
review the recycling system in operations
training program for staff in retail sales
expanding into overseas markets
holding family day celebrations
27
Which quality strategy is great for promoting on a product label?
quality assurance
total quality management
quality control
lean management
28
According to Porter, the most successful businesses implement:
the differentiation approach.
the cost leadership strategy.
both strategies, to help maximise their chances of success.
the strategy that suits their business circumstances.
29
Growth in the rate of productivity indicates...
the business is using resources less efficiently
the business has lost market share
the business is using more input to produce fewer output
the business is using resources more efficiently
30
Lock and Latham's five principles of goal setting are...
specific, measurable, achievable, relevant, time-bound
easy, specific, improvement, measurable, quick
clarity, feedback, commitment, task complexity, challenge
clarity, creative, safe, teamwork, feedback
31
On the job training is...
learning skills whilst working
more costly due to fees
at a specialised training institution
monitor the performance of employees
32
Which of the following is not an example of a tangible good
car
nbn
clothing
bread
33
The operations manage area is responsible for...
the financial aspects of the business
the marketing mix
installing and maintaining computers
production of goods and services
34
The output of a service business is tangible (T/F)
false
true
35
Three types of performance related pay are:
pay increases, bonuses and career advancement
pay increases, bonuses and commissions
pay increases, commissions and a day off
bonuses, share plans and recognition
36
KPIs should be analysed
following change implementation.
prior to change being implemented
on an annual basis
prior to and following change implementation
37
Which of the following is not a commonly used technique for carrying out appraisals?
essay method
management by objectives
comparison method
critical incident method
38
Change always results in positive outcomes for stakeholders (T/F)
false
true
39
Personal mastery does
not
involve...
looking objectively at one-self
controlling subordinate staff members
developing competence and skills
developing the ability to focus energy
40
Which strategies can be used to address the level of staff turnover?
motivation, training, management styles
training, quality management, technology developments
training, waste management, motivation
motivation, lean production, economies of scale
41
A series of checks throughout production to ensure output meets predetermined standards
lean management
total quality management
quality control
quality assurance
42
A business that is more attractive supplier of a product has...
delegating
leadership
competitive advantage
competitors
43
How many needs in Maslow's hierarchy?
6
3
5
4
44
Leadership is the process of...
depressingly influencing individuals to achieve objectives
damagingly influencing individuals to achieve objectives
negatively influencing individuals to achieve objectives
positively influencing individuals to achieve objectives
45
Which of the following is a characteristic of a manufacturing business?
cannot store the output
produces intangibles
produces tangibles
produces services
46
Rate of staff absenteeism measures...
proportion of staff that don't turn up for scheduled work
percentage of sick people in the workplace
percentage of staff retiring
proportion of staff leaving the business
47
A business that is owned by a minimum of two and maximum of 50 is
public listed company
partnership
social enterprise
sole trader
48
An advantage of computer aided design is
requires ongoing training
encourages creativity
faster modification of products
up front costs
49
Percentage of market share is calculated by...
dividing a business sales by total industry sales
subtracting a business total sales from industry sales
subtracting expenses from revenue
dividing total profits by total expenses
50
'The Big Issue' magazine is an example of a...
social enterprise
private limited company
public listed company
government business enterprise
51
Maslow's hierarchy of needs are..
food, shelter, cognitive development, OH&S, teamwork
autocratic, persuasive, consultative, participative,
money, friendships, job security, goal setting, commission
physiological, safety, social, esteem, actualisation
52
Level of staff turnover...
measures staff leaving the business for lunch
indicates how safe a workplace is
indicates the level of staff satisfaction
measures staff leaving the business who need to be replaced
53
Which KPI is relevant to a manager being concerned about employee wellbeing
Number of workplace accidents
Number of customer complaints
Net profit
Rates of staff absenteeism
54
Lawrence and Nohria's 4 drives are:
achievement, training, motivation, defending
money, learning, frienships, threats
fitting in, career, advancement, comprehending, money
acquire, bond, learn, defend
55
Change only affects internal stakeholders (T/F)
true
false
56
Who is responsible for coordinating activities from acquiring employees to their termination?
operations manager
sale and marketing manager
employees manager
human resource manager
57
Which participant in workplace relations is in the internal environment?
trade unions
employees
employer associations
fair work commission
58
Which statement best suits laissez-faire management style?
employees assume total responsibility for making decisions
manager consults with employees before making decisions
manager unites with staff to make decisions together
manager attempts to sell decisions to staff
59
Net profit figures is best described as...
total revenue less expenses
total sales of a business
total revenue of a business
the total production of a business
60
What management style TELLS staff what decisions have been made, with no staff input?
autocratic
persuasive
consultative
participative
61
The three levels of planning include...
strategic, tactical, front-line
high, medium, low
internal, external, macro
send, receive, feedback
62
Software that controls the production processes is...
computer integrated manufacturing
robotics
computer aided design
computer aided manufacturing
63
A similarity between quality control and quality assurance is...
both involve checking of product against standards
both involve an external institute to check the product
both involve only internal stakeholders focusing on quality
both speed up the production process
64
Which management style involves gaining trust and support through providing reasons?
laissez-faire
participative
autocratic
persuasive
65
Maslow, Lock & Latham and Lawrence & Nohria developed theories to...
improve motivation
implement change
increase profit
improve operations
66
A benefit of managing waste is...
improved technology
improved quality
reduced staff absenteeism
improved efficiency
67
Kurt Lewin developed the 3 step change model and which other theory
four drives theory
force-field analysis theory
generic strategies
goal setting theory
68
One advantage of investment in training is:
employee might leave the business after training investment
benefits the business by improving the skills of employees
takes employees away from their usual activities at time
time consuming
69
An appropriate strategy to respond to an increase customer complaints is...
lean management
quality management
front-line management
re-deployment of resources
70
Lock & Latham's motivation theory is based on
goal setting
career advancement
four drives
training and development
71
Workplace relations is a key responsibility in which department?
marketing
operations
finance
human resource management
72
Quality control is a system so a business achieves set standards in production
false
true
73
Real corporate culture can be seen in...
objectives
policies
behaviour
slogans
74
Which of these is not an element of corporate culture?
human resource management
rituals and celebrations
symbols
values and practices
75
A sole trader business has unlimited liability (T/F)
false
true
