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TEAM LEADER/SUPERVISOR LEVEL 3 - Knowledge Quiz 2 Flashcards | StudBud
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TEAM LEADER/SUPERVISOR LEVEL 3 - Knowledge Quiz 2
TEAM LEADER/SUPERVISOR LEVEL 3 - Knowledge Quiz 2
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Questions
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Answers
1
The team do not feel confident using the system required. As a team leader how could you support their understanding
Give training and coaching to the team on the task
Listen to feedback and agree to take this on board
Hold meetings and discussions with other team leaders
Hold 1 to 1 meetings to discuss the task
2
Which of the following is not a physical resource within an organisation?
Information Technology
Vehicles and Transport
Production Materials
Staff and Subcontractors
3
Which of the following is a trait of management according to Adair?
Controlling
Planning
Monitoring
Dictating
4
When communicating the teams progress against KPI’s to the operations department, which of these would be most suitable
Reports
E-mail
Spreadsheets
Forms
5
Who wrote the continuum of leadership behavior theory in 1958?
Tannenbaum & Schmidt
John Adair
Kurt Lewin’s
Bennis
6
Which of the following is a potential consequence of imposing a limit of the staffing budget?
Inability to recruit additional employees
Restricted physical resources
Lack of promotion opportunities
Decrease in employee motivation
7
Which of the following does not support building customer relationships?
Dealing with complaints and feedback effectively
Not meeting required expectations
Communicating clearly with them
Delivery of products and services on time
8
Which of the following is not an external business factor?
Technology
Political
Environmental
Systems
9
Which of these is a level of Maslow’s Motivational Theory?
Cooperation and Competence
Learning and Development
Love and Belonging
Clarity and Purpose
10
Which if the following is not an effective communication skill?
Using Company Jargon
Taking Notes
Showing Empathy
Asking Questions
11
Why is it important to define the scope of a project?
To ensure project decisions meet objectives
To evaluate the outcome of the project
To allow appropriate objectives to be identified
To evaluate employee performance
12
Which of these is a technique for developing an established team and improving motivation?
Reflecting on Success
Overlooking conflicts
Enforcing workplace culture
Encouraging independent goals
13
Which aspect of SMART objectives should be reviewed when the team believes the strategy is impractical?
Timebound
Realistic
Specific
Measured
14
Two team leaders are in a conflict over the use of the boardroom. Which of Bell and Hart’s causes of conflict is this
Conflicting Roles
Conflicting Resources
Conflicting Goals
Conflicting Pressures
