APCO PST 7th

Should telecommunicators advise callers to SHUT UP?

BOLO and ATL refer to the same type of broadcasts

logging recorder info can be used for Quality Assurance/Quality Improvement purposes

An accurate description of weapons is critical information for response units

6 components of the communication cycle are:

A technology that allows you to make telephone calls using the internet is:

Limitations on radio power, antenna height and frequency use are set by the :

Persistently asking for the same info without changing the words spoken is

Conference-In allows the dispatcher to communicate directly with the telematics subscriber

A question that can't be answered 'yes/no' is referred to as an Open-Ended Question

What is an example of a PBX system

4 basic operational methods for call routing are

if a radio broadcast will be longer than 30 seconds, what do you need to do?

Telecommunicators should always verify the

Professionalism is defined by who you are, what you do and how others perceive you

because dispatchers cant see callers, nonverbal communication plays no part in handling calls

Phonetic Alphabet is used in radio broadcasting to:

Physically signaling that you are listening is applying the listening technique of:

If you can only get one piece of information it should be

performing regular radio status checks on response units can enhance:

the term 'Vital Services' defines the primary functions or tasks of public safety communication

Operational relationship between telecommunicators, supervisors and managers is defined as

The ALI is the calling partys phone number and the ANI is the calling partys address

911 calls are selectively routed to the correct PSAP based on the MSAG

the acronym 'CYMBALS' is designed to assist telecommunicators when taking

What is the difference in a phase 1 and phase 11 call?

The term 'MSAG' stands for

The number used by wireless carriers to route the call and identify the cell site is called

Term for industry involved in delivering location-based service to consumer driven vehicles is

Prior to contacting telematics for stolen veh tracking, the telecommunicator must:

Radio broadcasts should last no longer than:

Repeating in a short declarative statement the emotions the speaker is communicating is the

Relying on memory during info gathering is a great way to get all the details

an observation is based on assumptions and an inference is based on facts

TCC stands for

A policy is a guide to action and a procedure is a guide to thinking

Calls via VRS (video relay service) can only come in on special 711 lines

Fifteen minutes after 10:00pm in military time is:

Process for supplying supplemental personnel, equipment or other resources to other agencies

Vital services are to provide communication between the PSAP and

What are the 3 primary disciplines of Public Safety Communications

Telematics call that is similar to a 911 Open Line Call is

'Echo Procedure' is used in radio transmissions to assign response units

When handling fire service calls, preliminary dispatch info should be kept to a minimum.

A terminal type device with a keyboard and display used by deaf or hearing impaired is

How do professionals answer 911 lines?

Abbreviation for automatic transmission of critical vehicle &occupant data following a crash is

Ethics involves and individuals personal, professional and organizational rules of conduct

E-911 systems enhance basic 911 by automatically providing the callers phone number and address

PBX systems can pinpoint the exact location of the caller

video, text and other data features of smartphones pose challenges to PSAPS

emergency calls can only come in on emergency lines

The term 'PSAP' stand s for 'Public Safety Access Point'

A silent, open-line call must be considered a potential TTY call until proven otherwise

___ provides ?'s for dispatchers to use for getting correct info, analyzing incidents,

giving legal advise and personal opinions to callers is all part of the telecommunicators job

Proper radio demeanor and attitude requires that you:

showing and interest and understanding in what is being said by staying focused, listening,etc.

Small computer terminal that permits data transfer between response units and the PSAP is a

Quality Assurance programs include actions taken to ensure that standards & procedures are met