Features

Question 1

What package includes a Regional Sports fee?

Accepted Answer

ultimate

Question 2

What Call Intent will you select on the SOS screen in CRM, if the customer wants to change their TV plan?

Accepted Answer

Package

Question 3

Which service below does NOT offer or include HBO MAX at no additional cost?

Accepted Answer

Direct TV Ultimate

Question 4

Which UVERSE package includes HBO, and Showtime?

Accepted Answer

U450

Question 5

With the Genie 2 you can stream up to how many shows at once?

Accepted Answer

7

Question 6

This Unlimited Your Way Wireless package offers 15GB hotspot

Accepted Answer

ATT Unlimited Your Way Extra

Question 7

Premium Support Team (PST) helps me with the following, EXCEPT for which one?

Accepted Answer

Help understanding complex bill

Question 8

What does a customer need to provide when accepting Wireless Terms & Conditions?

Accepted Answer

Email

Question 9

Which one is not part of the ATT Smart Home Manager benefits?

Accepted Answer

Wi-Fi Network can be shared with neighbors, and other homes in your area

Question 10

In CRM, selecting Payments as Reason 1, will enable me to make adjustments on a customer's account

Accepted Answer

False

Question 11

What is the lowest DTV package that includes OWN?

Accepted Answer

choice

Question 12

Cindy wants to purchase a Smartphone. What device installment payment plans are available?

Accepted Answer

ATT Installment w/ Next UP & Installment plan

Question 13

Every day Simplified Pricing (EDSP) applies to what product / service?

Accepted Answer

INTERNET

Question 14

I can record 4 shows at once. Who am I?

Accepted Answer

Uverse Tv

Question 15

With the Genie, you can rewind up to how many hours?

Accepted Answer

72 hours

Question 16

DTV Protection Plan covers all the following, EXCEPT which one?

Accepted Answer

Damage or loss from Natural Disasters

Questions 16