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Bus.Mgmt. Ch19 Managing Production & Operations Flashcards | StudBud
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Bus.Mgmt. Ch19 Managing Production & Operations
Bus.Mgmt. Ch19 Managing Production & Operations
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Questions
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Answers
1
A manufacturing business often tries to locate as close as possible to its customers.
FALSE
TRUE
2
The process of creating or improving a product is known as
product development
marketing
logistics
pure research
3
Product development includes which of the following?
Changing old products
All of the responses
Making improvements to existing products
Creating new products
4
Manufacturing is a special form of
research
marketing
service creation
production
5
Services are activities of value that result in the ownership of a tangible product.
TRUE
FALSE
6
The U.S. is changing from the world’s leading manufacturing economy to the leading
marketing economy
agricultural economy
service economy
production economy
7
The first step in product development is designing a new or improved product.
TRUE
FALSE
8
Which of the following is not a characteristic of a service?
It has consistent quality no matter who delivers it.
It cannot be stored until needed.
It cannot be separated from the person or business supplying it.
It is intangible.
9
It is possible for companies to spend $ millions to develop and manufacture one new product
FALSE
TRUE
10
Most of the products you will be using in 10 years are currently for sale on the market
FALSE
TRUE
11
Companies should only rely on scientists and engineers for their new product ideas.
FALSE
TRUE
12
Conversion of iron ore into steel is an example of continuous processing.
FALSE
TRUE
13
Trading in the stock market using the Internet is an example of service
timing
availability
quality
form
14
The two types of product research are
pure and speculative
manufacturing and marketing
marketing and motivational
pure and applied
15
What country 1st used Dr. W. Edward Deming’s ideas on quality management.
China
Japan
India
U.S.
16
Franchised service businesses allow a service to
be provided in a variety of locations
maintain a consistent level of quality
all of the responses
maintain a consistent image
17
The mgmt expert W. Edwards Deming felt that the most important goal for businesses is
reducing costs
effective marketing
underpricing the competition
quality
18
For quality management to succeed, the company must believe that
both a and b
all employees are responsible for quality
none of the above
no defects are acceptable
19
Service businesses have grown at a slower rate than manufacturing businesses.
FALSE
TRUE
20
Salespeople should be careful to avoid asking customers about their likes and dislikes.
TRUE
FALSE
21
Ideas for new products can come from
researchers
customers
All of the responses
salespeople
22
Which of the following is an example of a service business?
All of the responses
a home cleaning business
an insurance agency
an equipment rental business
23
The use of an assembly line is an example of
custom manufacturing
intermittent manufacturing
mass production
continuous processing
24
A company’s customers are a very good source of new product ideas.
TRUE
FALSE
25
A computer application known as CAD is used to
design and manage all manufacturing systems
manage new product research
design and test products
coordinate marketing activities
26
U.S. businesses initially ignored Dr. W. Edward Deming’s ideas on quality management.
FALSE
TRUE
27
Two important factors to consider in developing a factory layout are efficiency and safety.
FALSE
TRUE
28
A difference between a product and a service is
a service can be stored or held longer than a product
a service can be separated from the person supplying it and a product can't
the quality of a service depends on the manufacturer
a service is intangible and a product is tangible
29
Which step is not part of product design?
Determining resources necessary to produce large quantities of the product
Conducting product research
Determining production costs and comparing them to the product’s price
Building and testing models of the product
30
Computer-integrated manufacturing is used to
design and manage all manufacturing systems
manage new product research
design and test products
coordinate marketing activities
31
Spending large amounts of money on new product research leads to successful new products.
FALSE
TRUE
32
A consumer panel is made up of people who
do not know the company
sell products to the company’s customers
have bought or are likely to buy the company’s products
have worked for the competitor
33
Applied research is research done without a specific product in mind.
TRUE
FALSE
34
90% of new products developed by businesses survive in the market for at least five years.
TRUE
FALSE
35
Buildings, bridges, and computer software are produced by what type of manufacturing?
intermittent manufacturing
continuous processing
mass production
custom manufacturing
