Six Weeks Test

There are an estimated ______ million jobs in the hospitality industry in the U.S.

The overall outlook, attitude, satisfaction, and confidence that employees feel at work. 

The rules or standards governing the conduct of a person or the members of a profession.

The hospitality industry is one of the slowest growing industries in the Texas. 

The hospitality industry exists to meet the needs of the traveling public. 

The basic, underlying framework or features of a system or organization

What would be a physical barrier to communication?

Skills used to follow established protocols, operate equipment, and utilize computer systems.

Which was a change in technology that led to growth in the hospitality industry? 

Psychological identification with experiencing of the feelings or thoughts of another.  

In 1969, Chains begin offering ________ as a way to increase profits. 

What is the computer software used to make reservations?

What does FDA stand for?

A particular product or company associated with a name, logo, or unique,characteristic. 

USDA stands for which of the following?

In 2007, _________ are embraced by the hospitality industry. 

International visitors are estimated to have spent __________ billion dollars. 

A brief written account of personal, educational, and professional qualifications. 

The completion of which route in 1926 led to greater travel in the United States? 

What is the largest sector in the hospitality industry in terms of economic output?

What are three effective communication skills?

The human quality of being different or varied.

What you communicate nonverbally is ______% of what others understand. 

Changes in food led to greater interest in travel. ________

Which is an example of a barrier to communication caused by culture? 

Which is an example of a barrier to communication caused by lack of skills or knowledge?

Services that provide for guest expectations using the physical assets of the property

The reception and entertainment of guests is the definition for which of the following terms? 

What are the four main categories a business must fall in to be considered hospitality?

The majority of sales in the hospitality industry in the U.S. are ________________.

The vocabulary peculiar to a particular industry, profession, or work group.