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Entrepreneurship Final Exam Review
Entrepreneurship Final Exam Review
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1
A(n) __________ is a written document that describes all the steps necessary for opening and operating a successful bus.
statement of purpose
business plan
cover letter
executive summary
2
Data that help you determine where your potential customers live?
demographic
psychographic
use-based
geographic
3
A(n) __________ is a short restatement of your business plan.
appendix
statement of purpose
executive summary
cover letter
4
Which question should an entrepreneur answer in order to identify the target market?
What needs or wants will my product satisfy?
jAll of the above
How old are my customers?
How much money do my customers have?
5
In a brainstorming session, it is NOT a good idea to
use the problem-solving model
write down all the solutions that are suggested
think of as many potential solutions as possible
immediately reject ideas as “foolish” or “crazy”
6
Businesses use many strategies to maintain customer loyalty, including
sending birthday cards to customers
all of the above
offering store-specific credit cards
providing superior service
7
Physical distribution includes not only transportation but _______of products within a channel
storage
packaging
all of the above
handling
8
This part of the MM involves locations & methods used to make products available to customers
shipping
distribution
selling
promotion
9
The __________ section of your bus. plan should describe your products and services and explain how they are different
operations
introduction
financial management
marketing
10
A ________ release is a written statement meant to inform the media of an event or product.
promotion
press
publicity
advertisement
11
A business’s percentage of the total sales generated by all companies in the same market is called
investment share
return on investment
saturation
market share
12
One major advantage of being an entrepreneur is that
entrepreneurs do not need to work with anyone else
entrepreneurs are guaranteed to make large sums of money
entrepreneurs can choose a business that interests them
all of the above are advantages of being an entrepreneur
13
A major disadvantage of primary data is __________.
both expensive and time consuming
it is time consuming
provides the most useful information
it is expensive
14
Earning a college degree would belong in which stage of Maslow’s hierarchy of needs?
physiological
self-actualization
social
security
15
Employees, customers, and creditors are all stakeholders in an entrepreneur’s business.
True
False
16
Not all products have features.
False
True
17
If a store sells snow shovels for half-price in the middle of the summer, the store is offering customers a
quantity discount
trade discount
seasonal discount
cash discount
18
Using the telephone to promote your product is called phishing.
True
False
19
Pricing that is determined by how much customers are willing to pay for a product or service is called
time-based pricing
supply-side pricing
markup pricing
demand-based pricing
20
_________ are the physical characteristics or capabilities of the product or service.
benefits
features
21
Mixed economies often result when countries shift away from command economies toward market economies.
False
True
22
Which of the following is NOT an example of a sales promotion?
contest
a radio advertisement
a coupon
free sample
23
The FIRST step of primary market research is to
determine the data needed
define the question
analyze the data
collect the data
24
There are more small businesses in the United States than large businesses,
True
False
25
Data ____ is used to find hidden patterns and relationships in stored customer data.
warehouse
research
survey
mining
26
Salespeople must present a positive image to the customer because they represent the company.
False
True
27
Which of the following would be considered a capital resource?
a truck used to make deliveries
executives who decide how to operate a business
the oil used to run machinery
employees who work on an assembly line
28
Individuals and businesses decide what, how, and for whom goods and services are produced in a
traditional economy
command economy
market economy
complex economy
29
The four interdependent functions of business are production, marketing, management, and finance.
True
False
30
A direct channel moves the product directly from the _____ to the consumer.
manufacturer
retailer
agent
wholesaler
31
People who own, operate, and take the risk of a business venture are called
executives
managers
entrepreneurs
employees
32
A wholesaling business sells products directly to consumers.
False
True
33
Surveys should be no longer than _____ if they are mailed to respondents.
one page
five pages
twenty questions
ten questions
34
__________ businesses generate fresh produce and other farm products.
agricultural
extracting
retail
mining
35
A(n) ___ is a list of questions you would like to ask your customers to find out information.
survey
observation
customer loyalty card
focus group
36
More than half of all new businesses do not survive beyond four years.
True
False
37
An in-depth interview with several target customers who provide ideas on products and services
survey
focus group
customer loyalty card
observation
38
Ethical behavior, considers both the actions and the result of those actions.
True
False
39
The FINAL step of the problem-solving model is to
gather information
evaluate the action
take action
select the best option
40
___ focuses on understanding customers as individuals instead of as part of a group.
data warehouse
data mining
market research
Customer Relationship Marketing
41
In which of the following distribution options does the manufactur NOT get involved in selling?
Manufacturer is involved in selling in all options
manufacturer to agent to wholesaler to retailer to consumer
Manufacturer to consumer
manufacturer to retailer to consumer
42
The act of establishing a favorable relationship with customers & the general public is called
advertising
publicity
public relations
self-promotion
43
Trade associations exist to provide info, education, and networking opportunities to individuals in their industry
False
True
44
Which of the following would NOT be considered a good characteristic of a good team member?
cooperative
creative
confrontational
committed
45
Lenders and investors require a business plan before they will consider financing a business.
True
False
46
Lenders want to know where your bus. will be located bc the location of a bus. is often a critical to its success
False
True
47
Which of the following is an example of a service business?
Best Buy
Enterprise Rent-a-Car
Marti’s Dress Boutique
Peabody Coal Company
48
Opportunity cost is the price an entrepreneur pays to have the opportunity to go into business
True
False
49
All of the following are examples of primary data EXCEPT
observation
survey
publications issued by the government
focus group
50
Your business plan needs to convince readers that you have come up with a practical business idea.
True
False
51
Most people who own their own businesses do so for more than just monetary gain.
true
false
52
_____ are data that describe a group of people in terms of their tastes, opinions & lifestyles.
geographic
psychographics
use-based
demographic
53
A television adv which lasts a half hour or more & goes into greater depth about the product.
Spot Commercial
Celebrity Endorsement
Infomercial
Appeal
54
Problem resolution requires the customer to adopt the salesperson's point of view.
True
False
55
A business that makes most of its money selling the same or similar products to the same market
indirect competition
supplier
competition
direct competition
56
People go into business for themselves because
they hope to pursue a personal dream
they want to set their own schedules
they want to work at home but still earn an income
all of the above
57
How does competition benefit consumers?
it forces a business to improve products
all of the above
it encourages businesses to provide good customer service
it provides an incentive for businesses to keep prices as low as possible
58
The more often you use the problem solving model the better skilled you will be at decision making
false
true
59
The __________ is made up of thousands of retired executives who volunteer their time to provide entrepreneurs with real
SCORE
SBA
trade associations
SBDC
60
“I will learn more about starting my own business” is a good example of a SMART goal.
true
false
61
To successfully use the marketing concept, a business must do which of the following?
identify what will satisfy the customers' needs and wants
operate profitably
operate profitably
develop & market products or services that customers consider better
62
___________ buying decisions are based on the logical reasoning of customers.
needs satisfying
rational
emotional
problem resolution
63
A type of online ad that changes the background of the page being viewed is called a
floating ad
banner ad
pop-up ad
wallpaper-ad
64
The second step in market research is
determine the data needed
collect the data
analyze the data
take action
65
Some customers will know exactly what they want, and the fulfillment of their needs is
a cost-benefit analysis
need satisfying
personal gratification
problem resolution
66
According to the SBA, one third of all new businesses survive for at least ten years
False
True
67
Entrepreneurship thrives in a command economy.
False
True
68
Data on all of the following can be found in secondary data resources EXCEPT
number of people who purchase soda at the local pizza parlor
employment statistics for specific regions of the country
the average household income in your town
the population of towns and neighborhoods
69
Groups of customers within a large market who share common characteristics are called _______.
customer profiles
customers
market segments
target markets
70
Newspaper advertising
targets a wide geographic area
is relatively expensive
is rarely used by small businesses
reaches large # people who may not be interested in product
71
Ideas are different from opportunities.
True
false
72
A description of the characteristics of the person that is likely to buy your products?
market segment
target market
customer profile
customer segment
73
The best advertising method to use to reach a lot of people quickly is
online advertising
television advertising
newspaper advertising
billboards
74
A financial statement based on projected revenues and expenses is called a(n) __________ financial statement.
balance sheet
income
cash flow
pro forma
75
A(n) __________ strategy, or exit strategy, is the way an entrepreneur intends to extract their money from a business
business
management
marketing
harvest
76
Lower-level needs are not usually met through personal selling.
False
True
77
You should never have a third-party read your business plan before you show it to potential investors.
True
False
78
Almost all entrepreneurs are middle-aged people with prior business experience.
false
true
79
Within the main body of the business plan, which section contains info about the ownership structure of the business
operations
marketing
introduction
financial management
80
The most common type of primary market research is
a focus group
a survey
direct observation
magazine and newspaper articles
81
Under the Cost per Mil method of online advertising the charge is based on exposure of message.
True
False
82
In a CRM, any type of interaction a customer has with a company is called a
marketing interaction
B2C interface
business contact
touch point
83
Which type of goals will be more helpful in determining how to target your marketing?
short-term goals
medium-term goals
long-term goals
all goals are equally important
84
Economists make no distinction between a want and a need.
False
True
85
This type of pricing technique starts out with a low intro. price with the goal of building a strong customer base.
price skimming
penetration pricing
bundling
prestige pricing
86
The U.S. __________ is an independent agency of the federal government that was created to help Americans start, build,
SBDC
Trade Association
SCORE
SBA
87
Which of the following is an example of a need?
warm coat in winter
dinner at the best restaurant in town
new MP3 player
concert
88
Data that describe a group of people in terms of age, marital status, family size, income are _
demographic
use-based
geographic
psychographic
89
Who would be the target market for a coffee shop that is located in a business area of a city?
senior citizens
families
stay-at-home moms
young professionals
90
1
True
False
91
An example of a non financial goal is how much money your business will make.
true
false
92
It is the large businesses in the economy that create the most jobs.
False
True
93
Thoughts or concepts that come from creative thinking are called
insights
ideas
opportunities
advantages
94
Your business plan should never list any risks or potential problems your new business could face
False
True
95
A _________ is a refund offered to people who buy a product.
rebate
coupon
96
A business plan makes you think about all aspects of your business.
False
True
97
Which of the following is compared in a competitive analysis
strengths & weaknesses
price
location & facility
all of the above
98
Which of the following is an example of psychographic data?
single man, age 25, income of $50,000 per year
all of the above
Hispanic woman, bachelor's degree, librarian
city dweller, loves country music, eats pizza twice a week
99
Identifying and examining the characteristics of a competing firm is called a
customer profile
business profile
competitive analysis
business analysis
100
The last step in market research is to
evaluate the results
collect the data
take action
analyze the data