Hospitality workers that are facing guests

managers, front line employees, supervisors

Part-time jobs are dull, poorly paid, but lots of students still do it. Why?

they can be a source of skills and knowledge.

Retained earnings (in work experience)

opportunities for learning and income.

Hospitality industry uniquness:

provides job for people with various capabilities and interests.

opportunity may come from area of industry where you did not expect to work

money and knowledge to be gained from any job

reflects industry-wide with focus on corporate responsibility

organization that provides food, shelter and to people away from home.

What does making profit mean?

recovery of costs, enough left to pay debts and provide a return to owner

applies ideas, information and knowledge to their work.

Which is not related to hospitality industry

manufacturing and marketing a packaged goods product

Meaning of work in social context

activity that produces something of value for other people

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HOSP 100 Chapter 1

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Questions 23

Answers

1
Hospitality Industry is in need for
broadly-gauged generalist.
a person with computer skills
skilled generalist
highly skilled worker
2
Peter Drucker identified employee as
smart worker
knowledge worker
experienced worker
broadly-gauded worker
3
2 categories of operation: Limited Service versus Service Intensive organizations
False
True
4
Hospitality workers that are facing guests
team leaders, human resources, front line employees
managers, front line employees, supervisors
managers, accounting, supervisors
All of the above
5
If you looking for a job abroad, what your employeer will search for
Job experience
Desire to serve others
Dedication and commitment
Involvement
6
Part-time jobs are dull, poorly paid, but lots of students still do it. Why?
they can be a source of skills and knowledge.
they can be a source of ideas and knowledge.
none of the above
they can be a source of money and challenge.
7
How many areas of operation in a hotel?
4
2
6
1
8
WHY DO STUDENTS STUDY HOSPITALITY MANAGEMENT?
All of the above
Contact with other students
Family background
Personal work experience
9
Retained earnings (in work experience)
opportunities for money and income.
opportunities for job and income.
opportunities for learning and income.
opportunities for money and respect.
10
Some of the job concerns of hospitality students:
Potential job satisfaction
Income
all of the above
Professional status
11
Hospitality industry uniquness:
provides job for people with various capabilities and interests.
provides food people with various capabilities and interests.
provides shelter people with various capabilities.
None of the above
12
"one industry" means
All of the above
opportunity may come from area of industry where you did not expect to work
ability to manage various departments in a hotel
expanding size of the industry
13
Profit can be also called
sad, happy, so so
unfavourable, favourable, or as zero.
Why do I care?
negative, positive, or zero.
14
Job-benefit mix is
money and knowledge to be gained from any job
blah, blah, blah
experince and mentorship to be gained from any job
money and management skills to be gained from any job
15
Going “green”
reflects industry-wide with focus on corporate responsibility
a new concept for the hospitality industry
Concentrates on LEED
All of the above
16
What is hospitality?
organization that provides only food
organization that provides food, shelter and to people away from home.
None of the above
organization that provides only shelter
17
The basic work of managers in the hospitality industry:
Making the guest feel welcome
making the operation run correctly
keeping control of operating costs
All of the above
18
What does making profit mean?
Establishing capital and operating budget
recovery of costs, enough left to pay debts and provide a return to owner
All of the above
Making things work for the guest
19
“liberality and good will” applies to
all restaurants establishments
has limited application
all lodging establishmnets
all sectors
20
Knowledge worker is
applies ideas, concepts and manager's advice to their work.
None of the above
applies work experience and knowledge to their work.
applies ideas, information and knowledge to their work.
21
Which is not related to hospitality industry
Unique characteristics
manufacturing and marketing a packaged goods product
Face to Face relations
Service-oriented
22
LEED - Leadership in Energy and Environmental Design certification by the U.S. Green Building Council (USGBC).
False
True
23
Meaning of work in social context
activity that produces something of value for other people
job with better work environmnet
ability of students to secure part-time job
activity that produces negative effect for other people

HOSP 100 Chapter 1 Flashcards | StudBud