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Commtech Jeopardy WDR 2018 Flashcards | StudBud
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Commtech Jeopardy WDR 2018
Commtech Jeopardy WDR 2018
20 terms
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In order to prepare for Commtech Jeopardy 2018
Flashcards
20 cards
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Questions
20
Answers
1
What is CCW?
Comcast Customer Authenticate Work-Order
Customer Center All WiFi
Customer convenience appointment window
Call Center Appointment Window
2
This process was introduced to ensure complete disclosure was completed when changes were made?
Customer Approval
Customer Completion
Customer Agreement
Customer Commitment
3
Who is the SVP for Cust Care Central Division?
John Thompson
Mike McArdle
Andre Brown
William Connors
4
What is the Star* Code for Voicemail Access from Home?
*79
*89
*72
*99
5
Forgot your Xfinity password? Say what statement into the voice remote?
“My Account”
“Account Recovery”
Password
Account Details
6
You and how many people can enjoy complimentary access to Universal Studios every year?
5
3
1
2
7
Please check the ERG group that does not belong below?
Unidos
United
Out
Ben
8
Blast Internet speed was just increased to?
250Mbps/20Mbps
125Mbps/15Mbps
150Mbps/10Mbps
130Mbps/20Mbps
9
What can I use to expand by WiFi network if I’m having issues connecting to the Internet?
XFi Hexagons
X1 Router
XFi Pods
WiFi Extender
10
On this App on X1 you can watch and binge your favorite TV Shows, Movies, anytime, anywhere?
Xfinity Stream
Stream pix
Netflix
Xfinity Remote
11
What is MOCA?
Mail Order Cable Activation
Multimedia Over Coax Alliance
Media Over Cable America
Movement Over Cable Adapter
12
On what year did Comcast and GE complete their transaction to form NBC Universal?
2014
2009
2010
2011
13
You can you use your SmartPhone or tablet as a remote control on this App?
Xfinity X1 App
Xfinity TV Remote App
Xfinity Stream App
Roku TV Remote
14
With this App I can check what the Astrological charts have in store for me?
Daily Life
Traffic
Horoscopes
Daily Charts
15
Where on the X1 settings can a customer troubleshoot their device, set up remote, get tips?
Help
Device settings
Accessibility
My Account
16
Where can you tune each week for a new episode and become an expert Xfinity Ambassador?
Comcast Now
Einstein Weekly Broadcast
Care Waves
Daily Xfinity News
17
On what year was the X1 Xfinity Voice remote introduced?
2015
2016
2014
2013
18
Where on the X1 settings can you test new features before they go live?
X1 Features
Comcast Labs
Innovation Station
Device Settings
19
What does NPS stand for?
Nike Pro Stand
New Pal Service
Net Promoter System
Next Program System
20
On what year was Comcast founded by Ralph Roberts in Tupelo, MS?
1953
1963
1933
1973
