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More Features - part 2 Flashcards | StudBud
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More Features - part 2
More Features - part 2
20 terms
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StudBud Administration
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16 plays
This activity will make the agents search for answers. Going to the next level
Flashcards
20 cards
F
Practice quiz
P
Host live
L
Questions
20
Answers
1
Is there an upgrade fee for AT&T Next Trade-In?
NO
Yes
2
Billy forgot his password for the MyATT App. Which one is NOT an option to reset?
Customer Service
Solution Sender
My ATT APP
att.com
3
If I have the Unlimited & More Premium wireless plan, I will save $15 off:
DTV only
Uverse only
DTV NOW
All of the above
4
Internet offers McAfee security for free, up to how many devices can be supported?
3
4
2
5
5
If I trade in a smartphone to buy a LG V35 ThinQ, my trade-in credit will be at least:
$500
$200
$300
$400
6
How many monthly recurring AT&T Passport packages can a customer choose from?
4
3
5
2
7
How much does it cost to have AT&T 1000mbps Internet (standalone)?
$80
$90
$110
$100
8
This DTV package includes STARZ
Premier
Ultimate
Choice
XTRA
9
Which is NOT a Uverse TV Package?
U300
U450
U200
U400
10
I have 3 smartphones (not in contract) & a tablet on the Unlimited & More Premium Plan, cost?
$190
$210
$220
$200
11
When you talk with a customer about pricing, you must:
Verify if info is correct
Quote price(s) without tax
Set expectations
Speak clearly
12
How much is the DIRECTV Sports Pack each month (a la carte)?
$13.99
$11.99
$15.99
$17.99
13
What should we advise the customer of when you make changes to their account?
Prorated Charges
Retired Plans
Late Fees
Identity Theft
14
Is DIRECTV the only provider with a regional sports fee?
Yes
No
15
How much is the monthly internet equipment fee for Standard AT&T Internet? (not bundled)
None
$10
$15
$5
16
If I get bill ready notices via email, I am enrolled in paperless billing.
True
False
17
How many installment payments would you pay for a UVerse TV installation?
6
3
9
12
18
How much are overage charges for an AT&T Passport package?
$35/GB
$25/GB
None
$50/GB
19
If my wireless service is restored by paying my balance in full, I should have it back in:
4 hours after payment posted
1 hour after payment posted
2 hours after payment posted
30 mins after payment posts
20
Jay has 2 separate working wireless BANs. He wants to combine them into 1 BAN.
Call your manager and have them figure it out
Smart Chat Premium support
Smart Chat wireless ordering
Smart chat omc ordering issues
