the advantage of placing an illuminated red "EXIT" signs above doorways

back up power system ensure they remain lite during outage

According to the "Fair Credit Reporting Act", if a Dr denies a pt credit they must do what?

must inform the pt in writing as to why they were denied

If you are limited on space, what are our 2 best options?

compactable and rotary circular

What is an Interoffice Memo?

facilitate informal written communication in the office

Role of MA in pt education is to explain

management of pt's condition as outlined by DR

How should you handle pts that smoke?

post a "Thank you for NOT smoking"

When learning the telephone triage process it should include

use written guidelines of common questions

This is NOT a way to take accurate telephone messages

tell the caller that the Dr will call them back

Who is not covered by Tricare or CHAMPVA?

families of all military personnel

What should you keep in mind when picking a color for the office?

pick the color that set the mood you want to create

How often should you change your password?

as directed by the office manager

capable of producing high-quality copies

If you're pt is a secretary, what health education might you give them?

get up, walk around, and stretch

How do they determine eligibility for Medicaid?

reported income and assets from previous month

What should you do before you call a pt back?

make sure you have the right phone number

studbud

101 Wk 6 Day 4

100 termsStudBud Administration102 plays

#final

Flashcards100 cardsFPractice quizPHost liveL

Questions 100

Answers

1
How should data be entered on a ins. claim form?
use special characters
use "see above" for repeated info
add invalid info if you need to fill up sections
use capital letter
2
What should you consider when picking a storage facility?
commercial records center
a basement is perfect
just pick a place
just use a corner in the office
3
the advantage of placing an illuminated red "EXIT" signs above doorways
provides a sign for delivery drivers
sets off alarm if door is opened
back up power system ensure they remain lite during outage
adds a splash of color to the office
4
the main circuit board of a computer
microprocessor
video board
motherboard
hard drive
5
The scheduling system the groups similar appts together
wave scheduling
cluster scheduling
combination scheduling
time-specific scheduling
6
What is it called if a Dr is practicing medicine with false qualifications or credentials?
defamation
slander
fraud
libel
7
Who enters the data into a personal health record?
MA
ins. company
pt
Dr
8
According to the "Fair Credit Reporting Act", if a Dr denies a pt credit they must do what?
must inform the pt in writing as to why they were denied
avoid discussing it with the pt
tell them you just can't extend them credit
report their credit to the state monitoring service
9
diseases that are easily transmittable are called
resistant
contagious
an allergy
symptomatic
10
This is known as the "write it once" system
voucher
pegboard
superbill
pt ledger
11
this is considered a mechanical error
punctuation
indenting
line lentgh
live spacing
12
When should you document the exam and test results?
as soon as they are available
once a week
in the morning before pts start
twice a month
13
Which one is NOT a Microsoft Office application
word
Medware
powerpoint
excel
14
In what part of CHEDDAR would you find the pt diagnosis?
examination
history
chief complaint
assessment
15
Example of a pt sign
a tingling sensation
a rash
nausea
pain
16
If you are limited on space, what are our 2 best options?
vertical and leteral
horizontal and compactable
rotary circular and vertical
compactable and rotary circular
17
What is an Interoffice Memo?
write official business communication
facilitate informal written communication in the office
formal written communication
send pt info to another office
18
How many people should be responsible for overseeing emergency response?
5
1
2
4
19
This billing system sends pt a bill once a month
independent billing services
cycle billing
employing collection agencies
open-book accounting
20
Role of MA in pt education is to explain
the outcome of the disease
what treatment is needed
management of pt's condition as outlined by DR
test results
21
How should you handle pts that smoke?
ask them to wait until the are in a room to smoke
give them their own corner in the reception area
supply them with a clean ashtray
post a "Thank you for NOT smoking"
22
When is an appropriate time to make collection calls to pts?
after 8 am & before 9 pm
there is never a good time
when ever you have the time to call them
as early as possible, you want to catch them before work
23
The organization the reviews pt records to monitor whether the care provided and fees match
Professional Board of Medical Examiners
The Joint Commission
American Medical Society
American Hospital Assoc.
24
What is the correct way to write the date in a business letter?
August, 20, 2019
Aug. 20th, 2019
8/20/19
August 20, 2019
25
When learning the telephone triage process it should include
train staff to prescribe treatment plans
use written guidelines of common questions
use medical terms to educate the pt
allow staff to diagnose pts over the phone
26
This is NOT a way to take accurate telephone messages
verify the phone day
tell the caller that the Dr will call them back
make sure you spell their name correctly
make notes while as they give you the info
27
What is it called when you record info in a pt chart?
description
documentation
dictation
transcription
28
When do they release new CPT codes?
Jan 1st
the first of every month
twice a year Jan 1st and July 1st
quarterly
29
A message the is logical and organized
completeness
cohesiveness
courtesy
clarity
30
A in SOAP stands for
alternative
adjusted
action
assessment
31
a device that inputs printed matter and converts it to format that can be read on the computer
printer
scanner
pointing devise
modem
32
Who is not covered by Tricare or CHAMPVA?
families of all military personnel
disabled vets
non-military gov. employees
active military
33
How do we store narcotics?
locked in the Dr desk drawer
in a locked cabinet
on the top shelf, out of site, out of mind
in your drug cabinet with the rest of the samples
34
What should you keep in mind when picking a color for the office?
the cost
the one that will be easiest to cover the old color
pick the color that set the mood you want to create
pick your favorite color
35
How often should you change your password?
once a week
only after you have let a coworker use your login
as directed by the office manager
at the end of every day
36
the pts that are especially sensitive to cold
elderly
women
adolescents
toddlers
37
A laser printer is
rarely used in a med office
inexpensive compared to other printers
slower than an ink jet
capable of producing high-quality copies
38
If you're pt is a secretary, what health education might you give them?
take rest periods at your desk
smoke more cigarettes
eat an all meat diet
get up, walk around, and stretch
39
First document found in a pt's financial record
signed consent forms
diagnosis and treatment plan
pt med Hx
pt registration form
40
A tip for preventing injury at home might be
use outlet covers
always use low lighting
use long wires that run across the floor
avoid using anti-slip sticker in the shower
41
Info found on pt registration
allergies
use of drugs and alcohol
lad results from former Dr
emergency contact
42
How do they determine eligibility for Medicaid?
reported income and assets from previous month
reported income and assets from the last 3 months
anyone can get Medicaid, all they need to do is apply
it's automatic for anyone 65 and older
43
Office brochures should not exceed what reading level?
high school
6th grade
3rd grade
5th grade
44
The pt gets this when leaving the hosp., it tells them why they were there and what was done
discharge summary
lab results
autopsy report
pt med hx(history)
45
This is NOT one of the main sections in the CPT manual
Pathology and Lab
Surgery
Physical Therapy
Evaluation and management
46
What should you do before you call a pt back?
write down what you are going to say
make sure you have the right phone number
tell the Dr you are placing the call
wait until after the office closes to call the pt
47
What mail delivery service requires the postal carrier for a signature upon delivery?
express mail
priority mail
registered mail
certified mail
48
What software protects hackers getting access to your computer system?
antivirus software
disk defragmentation
disk clean up
firewalls
49
This is NOT a symptom of carpal tunnel syndrome
hands go to sleep a lot
burning in hands and fingers
pain in wrist that travels up the arm
pale, cool fingers
50
What might your EHR software do if it detects a charge that doesn't match the diagnosis?
process it anyway
produce a flag to alert you
refuse to process the file
bill the pt
51
The symbol next to a code that appears out of numerical sequence?
blue triangle
pound sign (#)
green arrows
red dot
52
incidental supplies
needed for the office to run smoothly
ordered occasionally
needed in the office but doesn't threaten efficiency
items that are "one time only use"
53
Which of the following is considered both an input and output device?
printer
scanner
modem
keyboard
54
NOT a reason for development and promotion of EMR
increase in errors
rising healthcare costs
increasing need for coordination of care
increasing age of population
55
expendable item
examining table
reflex hammer
prescription pad
typewriter
56
pt's health record is owned by.......
the pt
physician
MA
insurance company
57
When you open the mail and you make notes or underline important info, is called?
recording
annotating
sorting
distributing
58
types of scanners
manual, single-sheet, handheld
single-sheet, handheld, flatbed
tough screen, handheld, touch pad
handheld, flatbed, rolling ball
59
a reason the elderly face discrimination
older people usually lack communication skills
with retirement comes uncertainly
older people always have financial problems
with age comes more medical problems
60
What might be a symptom of a diabetic who's blood sugar is low ?
confusion
fever
SOB (shortness of breath)
diarrhea
61
This scheduling system puts 2 or more pts at the same appt time
combination scheduling
double- booking
cluster scheduling
wave scheduling
62
the letter style that is considered too informal for use in the office
simplified
modified-block
full-block
professional
63
The 10 digit number that identifies the physician's medical specialty
national identifier
DEA number
taxonomy code
physician code
64
These checks are pre-printed and the Dr might use them when he goes out of town.
traveler's
voucher
certified
limited
65
How often do they update ICD codes?
monthly
every 2 yrs
every 5 yrs
annually
66
Which is a guideline for releasing med recs?
release everything you have on the pt
call the recipient and verify they received the records
have pt give verbal consent
send the originals
67
What should be a part of pt health information?
how to get a better job
info on how to protect against illness and injury
legal advice
ideas on how to get a date
68
The way pt records are created, maintained, and filed
alphanumeric filing system
records management system
numeric filing system
alphabetic filing system
69
What is it called when the providers name and address are printed at the top of formal letter
full-block style
a template
a signature block
letterhead
70
What should do before putting a caller on hold?
tell them you have to do it
just say "Hold Please" and put them on hold
ask someone else to talk to them
find out why they are calling
71
The scheduling system that gives pts a specific appointment time
cluster scheduling
open-hours scheduling
computerized scheduling
time-specific scheduling
72
Examples of output devices
monitors and keyboard
motherboard and printer
printers and monitors
printers and scanners
73
the letter style most often used in a medical office
simplified
full-block
professional
modified-block
74
This health care guarantees health care for specifics groups, regardless of ability to pay
CLIA
OSHA
Older American Act
Americans with Disabilities Act
75
We use priority mail for what type of items?
items that weigh 11oz to 70lbs
most medical correspondence
items needing next day delivery
items going to another country
76
How often should the tickler file be checked?
Fridays
once a month
whenever you get around to looking at it
daily
77
How long is a typical follow-up appt made for?
15 to 20 mins
5 to 10 mins
10 to 20 min
15 to 30 mins
78
type of documentation that gives an orderly series of steps when assessing the pt
daily charting
SOAP
source recording
focus charting
79
Average time allotted for a PAP smear
30 to 45 mins
15 to 30 mins
5 to 10 mins
20 to 30 mins
80
How do you maintain pt confidentiality on the computer?
keep former employees account active
give all your coworkers your password
change your password every 90 dys
give every pt their own password
81
When educating a pt you should match material to the pts needs and ?
hearing ability
interest
understanding
visual ability
82
This is NOT a general precaution for chemical safety
hold it up to your nose and take a big whiff
wear protected gear to prevent exposure
carry chemicals with both hands
store caustic chemicals below eye level
83
The filing step that will save you time
inspecting
indexing
storing
sorting
84
One of the biggest advantages to submitting claims electronically
increases time between submission and payment
the practice receives a bigger payment
electronic claims are never denied
electronic claims are cheaper
85
What should you do if a pt comes in and says they are a family member of the Dr and want seen?
insist that she give you her info
write "professional courtesy" on the chart
send the bill to the Dr home address
verify with the Dr or Off. Manager
86
How many identifiers are required to correctly identify pt?
3
2
4
none
87
Biggest concern with electronic medical records
retraining the staff for the new system
protecting pts PHI
lost electronic medical records
network crashes
88
What does the Federal Trade Commission do?
monitors and protects purchases by phone, fax, or online
regulates the quality of the items you are purchasing
prevent outdated or expired items from being sold
requires vendors to fill order in a timely matter
89
What are the 3Rs that must be followed in order for a visit to be a consultation?
release, record, review
request, record, report
request, release, record
review, request, release
90
This specifies how long to keep pt records in the office once they are inactive
tickler files
indexing rules
record managing system
retention schedule
91
What is it called when you put an identifying mark on a document to ensure it's filed properly?
sorting
inspecting
indexing
coding
92
What might you use to help a pt visualize exactly what is going to be done during surgery?
factual info
anatomical model
role playing
educational brochure
93
NOT important when selecting software for the office
make sure the company will install it for you
get opinions of the office using the software
compare cost and features of multiple software programs
make sure the current computers can handle the new software
94
How many square feet per person do you need keep in mind when placing furniture?
8
10
12
14
95
The type of network that links 2 or more computers together and geographically close
LAN
WAN
OCR
PDA
96
This scheduling style allows pt come in at their convenience, as long as it's within office hrs
modified-wave scheduling
double booking
wave scheduling
open-hours scheduling
97
How do you distinguish special charts from regular charts?
classifications
numeric filng
terminal digit filing
color-coding
98
How should you deal with salespeople who call the office?
tell to come by anytime to talk to the Dr
get the Dr to take the call
ask the salesperson to send their info to you
tell them the office is too busy to see them
99
What should you do if a pt calls with an emergency and there is no Dr in the office?
make them an appt for the next available spot
take all the sxs(symptoms) and call them back later
instruct them to call 911 for an ambulance
tell them to call back later, when the Dr is in
100
What do you do if you find a mystery pill on the floor of the reception area?
pick it up and dispose in the proper container
yell at the other pts for bring inconsiderate
call housekeeping to come vacuum
take it and see what happens

101 Wk 6 Day 4 Flashcards | StudBud