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Basic Telecommunicator 3 Flashcards | StudBud
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Basic Telecommunicator 3
Basic Telecommunicator 3
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Answers
1
What are NSI phones?
Non-Service-Isolated phone
Non-Service-Intel-phones
Non-Situated-Inital-phones
Non-Service-Initialized phones
2
What is the 3 digit number to access TRS?
211
411
711
911
3
What city and state was the first 911 call ever made?
Haleyville, Alabama
Greenbow, Alabama
Odessa, Texas
Montgomery, Alabama
4
What does PSAP stand for?
Public Safety Answering Point
Public Safety Avengers Program
Public Safety Answering Position
Public Safety Assistance Point
5
Every call-taking position must have its own TTY or TTY-compatible equipment to give TTY users equal acces to 911
False
True
6
Who transfers calls to secondary PSAP's?
Operators
Primary PSAPs
FCC
Cellphone towers
7
What system is the prinicpal application used by public safety agencies to manage law enforcement, fire and ems incident
PSAP
CAD
Dispatch
TTY
8
What three-digit telephone number has been designated as the "Universal Emergency Number"?
211
411
911
711
9
What year was 911 established as the emergency code throughout the United States?
1698
1967
1968
1978
10
It is estimated that about ___ percent of 911 calls are placed from wireless
90
50
70
75
11
VoIP services will work during a power outage, or when the internet connection fails or becomes overloaded?
True
False
12
What does ALI/ANI stand for
Automatic Location Incident/Automatic Number Incident
Automatic Location Identification/Automatic Non-Identification
Automatic Lazy Identification/Automatic Number Identification
Automatic Location Identification/Automatic Number Identification
13
What does TRS stand for?
Telecommunications Repeat Service
Television Reshow Service
Telecommunications Replay Services
Telecommunications Relay Service
14
Hearing Carryover (HCO) allows a TTY user to type words on the TTY and hear the call takers spoken responses?
False
True
15
Who regulates telephone relay services that are provided by the states?
CIA
FCC
ADA
HBO MAX
16
Calls from NSI phones display or have a working call back number. You can call them back
True
False
17
What is a computerized device used in a vehicle to exchange info between an end user and a comm center?
CAD
TTY
IDK
MDC
18
A telephone line that transmits signals from one station to another directly along a wire without radio waves is called?
Cellular phone
Lineland phone
Wire phone
Landline phone
19
A person with hearing loss but can speak directly to the call taker and read the response is?
Voice Carry On
Voice Cash Over
Voice Call Over
Voice Carry Over
20
Who requires that all PSAPs provide direct and equal access to thier services for people with disabilities?
ADA
FCC
911
IHOP
21
PSAPs should require or offer a refresher training at minimum, every ____ months
10
3
6
5
22
What should every calltaker need to query every silent, open line as?
a prank call
a potential TTY call
an accidental call
a drunk playing on the phone
23
What does TTY stand for?
Telegraphwriter
Televisionwriter
Teletypewriter
Telephonewriter
24
What does ACD stand for?
Automatic Child Distress
Automatic Call Discharge
Automatic Call Distribution
American Call Dog
25
What system gives automatic access to the name, address and phone number of the emergency caller?
NexGen 911
TTY
Enhanced 911 system
Basic 911 system
26
Transfer Liability known as blind transfer is when you fail to advise the party the call is being transferred.
False
True
27
What do VoIP and internet phone systems use to make calls?
Radio Waves
Power
The Internet
A person duh!
28
"Direct Access" means that PSAPs must directly receive TTY Calls without relying on and outside relay service
False
True
29
Before the designation of 911 as the emergency call number, if someone had an emergency what number would they call?
0
411
311
711
