103.1-103.8 Test

Gowns, towels, linens and furniture fabrics are examples of a salon/spa ambiance component known as:

types of treatment/competitive pricing that will attract potential clients is a clientele attraction method known as:

Which of the following time periods identifies the consideration for a long-term goal?

If you don't waste time or salon/spa resources, you are demonstrating your work ethic has a quality of:

Who can decide if a goal is realistic?

What document introduces you to the salon/spa and offers asummary of why you would like to be employed at the salon/spa?

All of the following statements identify the benefits of sharing knowledge EXCEPT:

A salon/spa working harmoniously as a group can describe which of the following work ethics?

Options to increase revenue without raising prices include all the following EXCEPT:

Which of the following concepts creates a harmonious and predictable environment?

Which of the following guidelines represents something you should NOT do for a job interview?

The average amount spent on services and retail by a salon/spa client during one visit is known as a(n):

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

2 ormore people work together to achieve a total effect that is greater than what could have been achieved individually?

A goal you believe can be accomplished represents which of the following S.M.A.R.T. goals?

A brief, written account of personal, educational and professional qualifications and experience is known as a:

All of the following statements are ways to demonstrate being truly interested in your client's well-being EXCEPT:

Which of the following statements describes a behavioral interview question?

gives you access to people/resources within the industry that can provide you with opportunities for career advancement

Employment benefits, such as holiday pay, are considered part of an employees regular salary or wages.

A goal strategy that states exactly what you want to accomplish is referred to as being:

Which of the following descriptions is NOT a best practice strategy for building a clientele?

Networking provides all of the following benefits EXCEPT:

What percentage of client retention would be achieved if an esthetician had 8 out of 10 clients return for services?

What approximate percentage of all clients that visit the salon/spa are lost annually?

Which of the following descriptions is considered a key to successful client relationships?

All of the following actions describe how to create a plan to achieve your goals EXCEPT:

Which of the following concepts involves convincing new clients to return and become lifelong clients?

If a client visits a salon/spa 9 times and spends $70 each time, what is the total revenue generated from this client?

All of the following examples represent the team approach EXCEPT:

All of the following descriptions identify ways to help create a long-range goal EXCEPT:

Esthetics, as a separate profession in the U.S., did not evolve until the late:

During a job interview it is very important to:

Showing up on time and ready to work is the work principle:

If problems arise with co-workers, always take it to your manager immediately.

Sue has 100 clients and 20% of those clients give her 80% of her business. If Sue wants to reward 20% how many?

All of the following descriptions apply to an independent salon/spa EXCEPT:

Mary doesn't always wait to be told what to do. She has a work ethic known as:

Leslie wants to identify a short-term goal. Which of the time periods should she consider for completing that goal?

Which of the following time periods identifies the consideration for a short-term goal?

When comparing the salon/spa versus the esthetician, which of the responsibilities is assigned to the esthetician?

Four main areas to consider for employment in the esthetics industry are service, management, sales and education.

Which of the following phrases describes the ambiance component of comforts?

Before an interview begins, you might be asked to fill out a(n):

A collection of your creative work and documents to show potential clients or employers is known as a(n):

Selling additional services to clients beyond what they originally scheduled for a visit is called:

Upselling is a way to increase an average ticket without raising prices.

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

Of the items listed, which one is NOT considered a benefit?

Pareto’s principle is called the:

According to industry experts, how often does the average loyal client visit a salon/spa?

Turning a 70 ticket into a 80 ticket is an example of:

Which client type requires accurate information regarding ingredients and product application?

The renting of a space, suite or booth by an individual esthetician on a monthly basis is referred to as a(n):

Which of the following situations would represent a good time to ask a client for referrals?

Details of a short-term goal might include all of the following examples EXCEPT:

The type of salon/spa that uses a set business plan provided by a parent company is referred to as a(n):

What is considered to be the number one reason why clients move on to another salon/spa?

All of the following categories represent top customer demographics to note EXCEPT:

Industry statistics indicate that satisfied clients will usually refer how many new clients?

Which of the following statements describes a value add-on package?

A short-term goal helps you visualize where you will be in your career next week.

Shelly had a client who was very pleased with her services. Her client recommended Shelly to a friend. This is known as:

If a client is unhappy with the service provided, they might tell how many people about his or her dissatisfaction?

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:

If a client expresses a lack of satisfaction with the finished look all of the following actions are recommended EXCEPT:

The tentative client arrives at the salon/spa with which type of budget?

Benchmarks for a goal are usually expressed with:

I will get a job within the next 60 days is an example of what type of goal?

Tracking your progress is accomplished in which of the S.M.A.R.T. goals?

A goal you know you can complete because someone did it before is considered:

Treating your client like an important, valued individual is known as:

Which of these descriptions is NOT a guideline to be used when creating a resumé?

For estheticians just starting out, the most common and immediate source of referrals is:

If an esthetician leaves a salon/spa, his or her clients will frequently:

An effective strategy to encourage repeat business from a client is to:

all available appointments were completely scheduled for Thursday. In the industry this is called

A category title for tracking and overseeing clientele-building strategies is CRM, which stands for:

The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:

What term refers to the atmosphere of one’s surroundings; the feeling of a place; its aura?

When handling a client complaint, you can turn a negative experience into a positive one by:

Which of the statements represents a specific goal?

A client retention strategy in which clients reserve a future appointment before leaving:

Confirming the exact location of an interview, parking availability and approximate travel time needed will help you be:

Which defines a specific target or benchmark of achievement that can be attained within a specific time frame?

A realistic goal is one that:

What ancient culture was believed to be the first to develop extensive beauty products?

Which of the following elements could cause staff synergy to go awry?

Setting what type of S.M.A.R.T. goal will help you avoid procrastination?

All of the following guidelines can help you plan your career path EXCEPT:

Paid holidays, bonuses and insurance are all examples of:

A composite of market statistics used to identify the general characteristics of individuals within that market is:

According to Pareto’s principle, 80% of profits are generated by less than 20% of the work, effort and resources.

Which of the following descriptions identifies the meaning of clientele?

Having an esthetician visit you at the office or home became the ultimate high-status treat in the:

Passion as a work principle can be described as:

Measurable goals will help you get organized and:

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

Beverages, food, magazines and umbrella stands in the salon/spa are examples of:

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT: