Quiz for 911 PST 2 Section 1-4

The enhanced 911 system was introduced in Orange County, FL in what year? (ANI, ALI, selective routing & transferring)

Clipping: The user’s voice is too loud for the receiving radio to handle

TCC

The Detroit PD used the first one-way radio communications in what year? The call sign was named "KOP".

Patching: Joining two or more talk groups together; field users can interact with other users regardless of talk group.

Some components of good interpersonal skills are:

What allows callers to send text messages, photos, and videos to PSAPs?

VoIP

The Wireless Communications and Public Safety Act (911 Act) took effect in what year?

Simulcasting: Joining two or more talk groups together; field users cannot interact with users on other talk groups.

ADA

A uniform measurement of each PST's work product, when compared to the goals and requirements set by the agency, is ___?

What Florida State Chapter is Florida's Public Records Law?

HIPAA was signed into law by what President, on what date?

The potential for the responsibility of payment to an aggrieved party due to the violation of civil law.

"PSTs can transfer calls to other divisions within their department or other agencies" is "Routing calls/call transfers"

This console has a computer interface. It displays all available talk groups and channels.

The skill, good judgment, and respectful behavior that is expected from a person is Professionalism.

PST

Microphones are devices capable of relaying voice and data signals.

APCO

Active listening can be conveyed to a caller by using both verbal and non-verbal communication skills.

Fact.

RMS

NFPA

The first 911 call was made in Haleyville, AL in what year?

The main radio system of the agency that is installed in a fixed location.

All PST certifications expire on February 1st of every odd year. Renewal training must be 20 hrs.

The failure to do that which a PST has directed or moral obligation to do is Negligence of duty.

When did lawmakers unanimously pass the Denise Amber Lee Act, creating F.S.S 401.465?

A favor or advantage granted or expected in return for something else is Quid Pro Quo.

May be used to connect three or more parties.

911 calls are rerouted from an assigned PSAP to another when the system is overwhelmed.

PIO stands for Public Information Officer

F.S.S. 401.465 requires students to participate in an approved training program consisting of at least how many hrs?

SKSK

National, State, and Local Mutual Aid Frequencies: Channels specifically designated for mutual aid purposes

CJIS

What strengthens and broadcasts transmissions?

A grouping of radio channels and users based on an agency’s needs.

What system is currently the standard for the design and manufacture of interoperable digital two-way wireless products?

Verbal communication skills include:

Also known as a portable radio, this radio allows field units to communicate outside of their vehicles.

Users relay messages, via radio, to field personnel and other PSAPs.

SCOTUS stands for the Supreme Court Of The United States.

Assists individuals with hearing and speech impairments in communications with those without TDD/TTY capabilities.

DAVID

In what year did CA declare the first National PSTs week as a nod to the voices behind the headset?

Effective on what date did any person employed as a 911 PST at a PSAP must be certified?

GIS stands for Geographic Information System.

Effective communication is essential to understanding the message has been received and understood.

GIS allows PSTs to see a 911 caller's approximate location on a map which is integrated with the phone system.

ANI

The principles of honor, morality, and accepted rules of conduct that govern an individual or group are Ehtics.

Over-Modulating: Cutting off the beginning or end of a transmission

PSAP

P25 called for a 70 MHz frequency to be built into modern radios

GA

Files maintained by FCIC:

Interpreter services are available for translation of all calls for non-English speaking individuals.

Q

When was Denise Amber Lee abducted from her Southwest Florida home?

HIPAA

TDD stands for Telecommunications Device for the Deaf.

SK

"911 and non-emergency lines may have certain caller ID functions" is the definition of "Caller ID".

PST’s must not maintain a high level of professionalism no matter the circumstance, by controlling emotions verbally.

These are typically housed inside responders' vehicles.

xxxx

What plan mandates that 90% of 911 calls are to be answered within 10 seconds?

Florida Interoperability Network (FIN)

ACD

What extends the range of radio signals so that multiple users can hear transmissions?

QA (It reinforces performance expectations and policies and procedures.)

The act of working individually seamlessly is called interoperability

The willful, negligent, or reckless violation of criminal law can result in forms of imprisonment.

ANI and ALI have how many phases?

An official court document that commands a person's presence in conjunction with a court case.

As required by the ADA, PSAPs are required to conduct TDD/TTY training how often?

ALI

EDICS trailers contain multiple methods of communication: P25, FIN, VoIP, ANI, ALI, and more.

NENA

AVL

SLERS offers 90% coverage and extends up to 25 miles off the coast of Florida.

In what year, did SCOTUS rule that 911 calls could be used as evidence if the victim was not present to testify?

The first two-way radio was implemented in Bayonne, NJ in what year?

Files not maintained by NCIC

What is the central repository for all criminal records, criminal histories, and hot file records throughout the state.

Headsets are not an important piece of equipment for the PST

Yelling is an effective technique used to calm the frantic caller.

GPS

Cell phones are used in the event of a failure of the radio console or an outage.

CAD

TTY stands for Teletypewriter.

ANI/ALI data is transferred to CAD via an assigned function key.

Mutual Aid Radio Cache (MARC)

PHI (Remember that the word does not start with an H)

In court, the two most common settings are?