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MRK 2101 - Exam #1 Practice Flashcards | StudBud
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MRK 2101 - Exam #1 Practice
MRK 2101 - Exam #1 Practice
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1
An organization's long-term course of action designed to deliver a unique customer experience while achieving its goal
a marketing device
a plan
a policy
a strategy
2
Uncontrollable forces in marketing decisions involving social, economic, technological, competitive, & regulatory forces
a business sphere
environmental forces
a marketing ecosystem
business conditions
3
All of these are aspects of Trader Joe's customer experience EXCEPT which
It encourages employee "engagement" to help customers
It offers unusual food products not available from other retailers
It sets low prices by offering its own brands, not national ones
It has a large state-of-the-art research & development facility
4
Two prominent personal moral philosophies that have direct bearing on marketing practice are
social responsibility & personal ethics
pragmatism & idealism
moral relativism & situational ethics
moral idealism & utilitarianism
5
Which term best describes the marketing concept?
competition-oriented
production-oriented
sales-oriented
consumer-oriented
6
By 2050, the world’s population is expected to exceed
9.9 billion
7.9 billion
4.7 billion
6.1 billion
7
Which legislative action created a government entity to monitor business practices and stop unfair ones?
Consumer Product Safety Act
Fair Packaging and Labeling Act
Federal Trade Commission Act
Robinson-Patman Act
8
The place strategy in 3M's marketing program made it convenient for ___ to buy Post-it Flag Highlighters & Pens
teachers only
college students & office workers
college students only
office workers only
9
Specialized functions such as marketing & finance are generally referred to as
cross-functional teams
divisions
strategic business units
departments
10
Then 2nd phase of the strategic marketing process is the
planning phase
strategic phase
implementation phase
evaluation phase
11
Which statement about environmental forces is most accurate?
Are almost always controllable
Can almost always be predicted
Some can actually enhance a firm's marketing opportunities
Consistently result in negative outcomes for an organization
12
A study of business executives reported that ___ % had witnessed ethically troubling behavior
18
7
47
25
13
What is a major reason for the violation of ethics codes?
government regulation
fear of disciplinary action
perceived behavior of top management
family influence
14
According to the text, Target has been successful by offering consumers the best
price
customer service
experience
products/services
15
Quadrant A represents the marketing strategy of
diversification
market development
market penetration
product penetration
16
The 4 Ps of the marketing mix are
Prediction, production, packaging, persuasion
Product, price, production, place
Product, price, promotion, place
Prediction, production, pricing, promotion
17
All markets ultimately are composed of
products
brands
people
18
The 3M Post-It Flag Highlighter & Pen marketing programs described in the text were designed for what primary objective
positioning the products relative to major competitors
marketing 3M products to foreign markets
the initial launch of 2 new 3M products
specific promotions to be used for long-range strategies
19
Moral idealism refers to a personal moral philosophy that centers around a belief
in "the greatest good for the greatest number"
that good will always triumph over evil
that individual rights or duties are universal, regardless of the outcome
that all human beings are basically good
20
_____ is known as a, which is helpful for scheduling activities when some must be completed before others can begin
terrace schedule
Gantt chart
sales response function
market-product grid
21
The view that an organization has an obligation to those who can affect the achievement of its objectives is
benefit marketing
social responsibility
value consciousness
stakeholder responsibility
22
Quadrant D in the image represents what strategic analysis technique?
Gnatt Chart
SWOT analysis
Diversification analysis
BCG matrix
23
A want is a(n) ___ that is shaped by a person's knowledge, culture, & personality
need
desire
utility
demand
24
What is one of the qualities of a good mission statement?
permanent
long-term
idealistic
complex
25
Income used to buy luxury items, such as a Rolex watch, is referred to as
discretionary income
gross income
disposable income
wealth income
26
Which of these is NOT an environmental force?
technological
administrative
regulatory
competitive
27
Which of these was the initial place strategy for Bombas?
schools
convenience stores
online
its own specialty stores
28
The most recent economic recession occurred when?
2007-2009
1990-1991
2020
1998-1999
29
An organization's core values
are developed by cross-functional teams for all levels of an organization
change as an organization's offerings change
guide the organization's conduct
are important to the founders but rarely motivate a firm's stakeholders
30
Which of these is a product strategy for Bombas?
quantity discounts for purchasing multi-packs
a Dog Proof Guarantee, replacing socks when eaten by your dog
production from 100% recycled materials
free returns for products that don't fit
31
___ the reward to a business firm for the risk it undertakes in marketing its offerings
Goodwill is
Shareholders' equity is
Profit is
Assets are
32
All of these are examples of economic espionage EXCEPT which
searching a competitor's trash
electronic hacking
bribery
trespassing
33
Which 2 marketing strategies would be used if a firm were NOT willing to find new markets?
market development & market penetration
product development & market penetration
product development & diversification
market development & product development
34
Thoughts about concepts, actions, or causes are referred to as
experiences
ideas
services
values
35
Increases in discretionary income can occur as a result of all of these EXCEPT which
a decrease in taxes
an increase in gross income
an increase in disposable income
an increase in government regulations
36
Generation X is defined as the generation of children born
between 1965 and 1980
between 1981 and 1996
around the millennium
between 1946 and 1964
37
Quadrant D represents ____ in a SWOT analysis
a threat
a weakness
an opportunity
a strength
38
During a recessionary period, which economic behavior would be expected?
Taxes would increase nationally
Consumer spending would increase
Property values would jump dramatically
The use of credit would decline
39
In the US business history, the marketing concept was introduced in the
mid-1980s
1920s
early years of the Civil War
1950s
40
The Latin phrase caveat emptor is a legal concept that means
"Be flexible"
"Let's make a deal"
"Let the buyer beware"
"Cash on delivery"
41
In the image below of the BCG business portfolio analysis, SBUs found in quadrant C would be called
question marks
stars
cash cows
dogs
42
In the BCG matrix, Dogs are classified as having
low market growth rates & high relative market shares
low market growth & low relative market shares
high market growth rates & low relative market shares
high market growth rates & high relative market shares
43
Based on the info below, the planning gap between '09 and '18, as represented by the wedge DBC,
is widening
is narrowing
is staying the same
cannot be quantified
44
Central features of a Gantt chart include 4 main items, including the
deadline to complete a task
budget
product or service
promotional message
45
Which of these is an action the FTC can take to stop a company from continuing an unfair trade practice?
a cease and desist order
competitive advertising
a stay
a consent degree
46
A factor that might doom a product in the marketplace is referred to as a(n)
pitfall
wild card
showstopper
land mine
47
The value to consumers that comes from having the offering available when they need it constitutes ____ utility.
time
form
possession
place
48
The generation of children born between 1946 and 1964 is referred to as
Millennials
Baby boomers
Generation Y
Generation X
49
Which of these is a commonly held value in the United States today?
sustainability
tradition
group welfare
nostalgia
50
The 4 utilities marketing creates are
form, place, time and possession
form, function, value and image
product, price, promotion and place
monopoly, monopolistic competition, pure competition and oligopoly