Chapter 103E SALON/SPA BUSINESS

To be granted future loans, it is important to pay loans on time and avoid:

Which of the following statements would offer a solution to procrastination?

A rental agreement is known as a:

Which of the following terms refers to all money owed?

Benefits of a product are all about:

All of the following statements are ways to demonstrate being truly interested in your client's well-being EXCEPT:

Dermal fillers come in permanent and semi-permanent forms.

A realistic goal is one that:

Which buyer type wants to save money at all costs and is not as interested in quality of the product as price?

Gen X prefers:

The salon/spa exterior, décor, music and sounds, and air and ventilation are all components of:

Which generation is born entirely in the internet era?

A short-term goal helps you visualize where you will be in your career next week.

Which of the following statements describes what you should do if you are asked a question that seems discriminatory?

What is meant by the Escapist Realm guest experience?

All of the following descriptions apply to an independent salon/spa EXCEPT:

Mary doesn't always wait to be told what to do. She has a work ethic known as:

What ancient culture was believed to be the first to develop extensive beauty products?

If the dermis is directly impacted by an injection should an esthetician proceed with the service?

Which of the following time periods identifies the consideration for a short-term goal?

Which of the statements represents a specific goal?

Which of the following items must be reported as employee income?

"Is this something I can commit to?" is a question that would be asked when determining if a goal is:

Eyelid surgery to remove excess fat, skin or muscle from the upper and lower eyelids is known as:

All of the following items are considered to be your assets on a financial statement EXCEPT:

A goal strategy that states exactly what you want to accomplish is referred to as being:

Benchmarks for a goal are usually expressed with:

Rotate and rearrange products to achieve all of the following results EXCEPT:

Placing aromatic soaps and lotions in the salon/spa restroom. This is an example of which of the following principles?

Relevant client attributes and characteristics combined with the financial value of a client are referred to as the:

To identify a short-term goal. Which of the following time periods should you consider for completing that goal?

Removal of excess fat deposits in specific areas of the body with the use of a cannula inserted under the skin is:

Which of the following concepts involves convincing new clients to return and become lifelong clients?

The ideal salon/spa arrangement has an efficient traffic pattern providing:

In many cases, the first person to greet a client as they arrive is the:

An effective strategy to encourage repeat business from a client is to:

Which form of advertising involves sending postcards or flyers to prospective clients?

According to Pareto’s principle, 80% of profits are generated by less than 20% of the work, effort and resources.

All of the following guidelines are ways to demonstrate your personalized approach EXCEPT:

Turning a $70 ticket into a $80 ticket is an example of:

Identifying types of treatment & competitive pricing that will attract clients is a clientele attraction method known as

An agreement on how things are to be done in the salon/spa so things happen in a uniform way is called:

Which of the following situations would represent a good time to ask a client for referrals?

All the property you own is called a list of:

Services regulated by a cosmetology board or local laws are considered:

A set dollar amount of rent paid each month to the lessor is called:

If a client expresses a lack of satisfaction with the finished look, all of the following actions are recommended EXCEPT

A goal you know you can complete because someone did it before is considered:

All of the costs incurred in running the salon/spa each day is referred to as:

Which of the following elements could cause staff synergy to go awry?

An account established to save for replacement of equipment is called:

Baby Boomers:

A client was very pleased with her services. She recommended you to a friend. This is known as a(n):