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MED OFFICE PROCEDURES EXAM REVIEW 11,12,20,56 Flashcards | StudBud
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MED OFFICE PROCEDURES EXAM REVIEW 11,12,20,56
MED OFFICE PROCEDURES EXAM REVIEW 11,12,20,56
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1
Free treatment for __________ cases must be undertaken carefully and is given at the provider’s discretion.
skip
hardship
professionals
elderly
2
Gross earnings minus total deductions equal __________ earnings.
net
untaxable
w2
gross
3
medical office's budget predicts the expenses and revenues related to operations over a given period of time
False
True
4
An example of a voluntary deduction from an employee's paycheck is __________.
federal income tax
worker's compensation
health insurance premium payments
FICA tax
5
At the beginning of each day,if you are using a pegboard system, what is the first thing you should put on the pegboard?
patient ledger cards
daily log sheet
checks
receipts
6
'Electronic' prescriptions can be printed at the medical office & given to the patient or transmitted directly to the __
provider
pharmacy
staff
patient
7
What does the A in SOAP documentation stand for?
Application
Assessment
Action
Adjusted
8
what is the first step when correcting a medical error on a document in your practice?
leave it as it is
write your initial
white out the error
draw a line through error
9
How often should passwords be changed in the EHR system?
at the end of every day
each time you allow someone to use it
as directed by healthcare facility policy
after each use
10
Important information about a patient's medical history and present condition is found in the __________.
problem-oriented medical record system
medical transcription
medical office record book
patient’s health record
11
The most appropriate way to determine which parent has consent ability & payment responsibility for a minor child is to
require a letter from one of the parents guaranteeing payment
check with the court system to see who was awarded custody
check with your supervisor
assume that the parent who brings the child for treatment is responsible
12
The total amount earned before deductions refers to the __________ earnings and must be calculated for each employee
gross
w2
check
annual
13
In addition to being essential documents for patient care management, patient records are used for __________.
evaluating public records
providing patient education
showing results to other patients
advertising provider services
14
A company's __________ are the rules or guidelines that dictate its day-to-day workings.
procedures
policies
outline
rules
15
It is essential that a medical facility have policies in place to ensure security and confidential
True
False
16
What is the usual amount of money kept in a petty cash account?
$150
$30
$100
$50
17
Documenting a patient's walk down a hall as "fine" violates which "C" of charting?
competency
clarity
completeness
conciseness
18
How many identifiers are required to correctly identify a patient's EHR?
1
4
3
2
19
Which of the following would require an incident report to be filed?
A patient refusing an ECG
A new autoclave not working properly
A fall caused by torn carpet
A fellow employee talking about a patient outside of the facility
20
Which of the following is appropriate when placing an initial call to a patient about collections?
Call the patient at work.
Ask the patient why the bill has not been paid.
Assume that the patient forgot to pay or was temporarily unable to pay.
Make the initial call if payment has not been received after 15 days.
21
When you are using an EHR to take notes during a patient interview, your main focus should be on the __________.
practice manager
patient's spouse
provider
patient
22
A patient's personal health record is owned by the __________.
government
healthcare provider
medical practice
patient
23
A patient who moves without leaving a forwarding address & does not contact your office to make arrangement for services
skip
voluntary
hardship
elderly
24
the practice manager's duties may include human resources which includes ________ as well as benefits and labor relation
terminating
all of the above
training employees
hiring
25
When you release medical information, always send __________ unless the record will be used in a court case (originial)
all of the above
copies
original
written
26
If an account is __ days past due, send a letter stating that they are in jeopardy of account going to collection agency
90
30
120
60
27
A patient's __________ provides patients with online access to routine EHR information.
portal
account
job
log
28
Most medical offices collect ___ from patients who belong to managed care organizations at the time of the office visit.
deductibles
new patient fees
co pays
out patient fees
29
The Telephone Consumer Protection Act of 1991 protects telephone subscribers from unwanted telephone solicitation.
harassment
telemetry
telemarketing
phone calls
30
When you are in doubt about who is ____ to give consent to release information, you should ask your supervisor.
authorized
authorized
authorized
all of the above
31
When you are creating a new patient record, you must be careful to enter the patient's name in the correct order.
True
False
32
The person who has financial responsibility for a patient is known as the guarantor
False
True
33
Another term for a write-it-once system is __________ system.
electronic
voucher
pegboard
journalizing
34
Communication problems that contribute to medical errors in a medical facility include all of the following
except _____
unreadable information
mishandled patient messages
mislabeled laboratory orders
poor telephone etiquette
35
Most of these medical errors can be traced to all of the following communication problems except __________.
misfiled paper records
mislabeled laboratory orders
mislabeled laboratory orders
information that is written in blue ink in a paper medical record
36
An appropriate way to handle a patient relocation and address change is to __________.
send a statement to the patient's relatives for payment
ask a third party for the patient's new address
stop trying to contact the patient after two unsuccessful tries
turn the account over to a collection agency immediately
37
you ask for a patient's insurance card, she says, "I don't need insurance. My father runs this clinic. what do you do ?
Ask to see her identification to prove that she is the provider's daughter.
Write "professional courtesy" on the patient's chart.
Send a statement for services to the provider's home address.
check with the provider or office manager
38
On which form will the number of dependents an employee is claiming, for tax purposes, be found?
w2
income tax
I9
w4
39
The term for income, or money, owed to the practice is called accounts __________.
negotiable
debt
receivable
retraceable
40
The money the medical practice must pay out to run the practice is called accounts __________.
deductible
payroll
payable
receivable
41
A pay schedule __________.
shows how often an employee is paid
verifies the employee's eligibility for employment
refers to the total amount of income earned before deductions.
determines the type of voluntary deductions taken
42
Which of the following is a disadvantage of using an electronic scheduler?
Multiple users may use it at any time.
You must look at each page to find a patient's forgotten appointment.
You can search for appointments by appointment type needed.
If the computer is down, the day's schedule is not accessible.
43
To which of the following patients would a medical provider
most
likely render treatment as a professional courtesy?
elderly patients
other healthcare professionals
cancer patients
those who cannot pay
44
Which of the following protects telephone subscribers from unwanted telephone solicitations?
Telephone Consumer Protection Act
Fair Debt Collection Practices Act
Truth in Lending Act
Equal Credit Opportunity Act
45
A key written communication tool in the medical office is the __________.
employee's time records
material safety data sheets
equipment maintenance log
policy and procedures manual
46
Medical errors are somewhere between the 4th and 8th leading cause of death for hospitalized patients
True
False