POB Unit 1 Review

Question 1

A business that writes to customers about confirming orders should have the letters contain

Accepted Answer

all the neccessary information

Question 2

it is easier for employees to develop positive customer relation if employees understood that

Accepted Answer

each customer is a unique individual

Question 3

Why is it important to take notes during meetings or presentations?

Accepted Answer

Information will be needed later

Question 4

Which of the following is a reason why it is important to organize info before preparing report

Accepted Answer

to arrange findings in a logical manner

Question 5

All calls coming into a business should end pleasantly as possible in order to:

Accepted Answer

leave a good last impression with callers

Question 6

The primary reason customers give for not returning to a business is lack of

Accepted Answer

courtesy from sales people

Question 7

When organizing information to present in a report, it is effective to

Accepted Answer

Develop an outline

Question 8

Which of the following is not a tool people use when participating in discussions?

Accepted Answer

Sharing a personal experience

Question 9

which of the following is a business characteristic of a full-block business letter

Accepted Answer

no paragraph indents

Question 10

Individuals who are able to defend ideas objectively usually are able to provide others with:

Accepted Answer

logical evidence

Question 11

The information that Molly provides at the end of her emails containing her address is called

Accepted Answer

signiture

Question 12

How should Kevin obtain the correct info when writing a professional business report?

Accepted Answer

refer to the appropriate publishers style manual

Question 13

The primary reason the business benefits when salespersons practice good customer relations is

Accepted Answer

that it develops repeat customers

Question 14

Dawn answered the front desk telephone with "Ms. Smith is in room 224" What did she do wrong?

Accepted Answer

She gave out a quest's room number

Question 15

What type of communication is appropriate for evaluation/counseling interviews with employees?

Accepted Answer

Formal

Question 16

When you ask questions in an open-minded way, you avoid

Accepted Answer

attacking someone else's idea

Question 17

Which of the following is an example of a texual graphic used in a business report

Accepted Answer

Flowchart

Question 18

In order to be understood on the telephone, a business's employees should always:

Accepted Answer

enunciate clearly

Question 19

To be able to explain/defend ideas objectively to others, individuals need to have effective __

Accepted Answer

verbal skills

Question 20

When businesses need to formalize the information between people they often use _ communication

Accepted Answer

written

Questions 20