Quiz for 911 PST 2 Section 1-4

Mutual Aid Radio Cache (MARC)

"PSTs can transfer calls to other divisions within their department or other agencies" is "Routing calls/call transfers"

ANI and ALI have how many phases?

AVL

"911 and non-emergency lines may have certain caller ID functions" is the definition of "Caller ID".

This console has a computer interface. It displays all available talk groups and channels.

When was Denise Amber Lee abducted from her Southwest Florida home?

In court, the two most common settings are?

A favor or advantage granted or expected in return for something else is Quid Pro Quo.

xxxx

PHI (Remember that the word does not start with an H)

In what year did CA declare the first National PSTs week as a nod to the voices behind the headset?

HIPAA was signed into law by what President, on what date?

The enhanced 911 system was introduced in Orange County, FL in what year? (ANI, ALI, selective routing & transferring)

ACD

Active listening can be conveyed to a caller by using both verbal and non-verbal communication skills.

The first 911 call was made in Haleyville, AL in what year?

An official court document that commands a person's presence in conjunction with a court case.

SLERS offers 90% coverage and extends up to 25 miles off the coast of Florida.

TTY stands for Teletypewriter.

PST

The Detroit PD used the first one-way radio communications in what year? The call sign was named "KOP".

EDICS trailers contain multiple methods of communication: P25, FIN, VoIP, ANI, ALI, and more.

All PST certifications expire on February 1st of every odd year. Renewal training must be 20 hrs.

SCOTUS stands for the Supreme Court Of The United States.

PST’s must not maintain a high level of professionalism no matter the circumstance, by controlling emotions verbally.

Over-Modulating: Cutting off the beginning or end of a transmission

NENA

The first two-way radio was implemented in Bayonne, NJ in what year?

The skill, good judgment, and respectful behavior that is expected from a person is Professionalism.

What system is currently the standard for the design and manufacture of interoperable digital two-way wireless products?

CJIS

F.S.S. 401.465 requires students to participate in an approved training program consisting of at least how many hrs?

The principles of honor, morality, and accepted rules of conduct that govern an individual or group are Ehtics.

As required by the ADA, PSAPs are required to conduct TDD/TTY training how often?

VoIP

Also known as a portable radio, this radio allows field units to communicate outside of their vehicles.

HIPAA

ADA

The main radio system of the agency that is installed in a fixed location.

Effective on what date did any person employed as a 911 PST at a PSAP must be certified?

Q

What strengthens and broadcasts transmissions?

911 calls are rerouted from an assigned PSAP to another when the system is overwhelmed.

Microphones are devices capable of relaying voice and data signals.

PSAP

P25 called for a 70 MHz frequency to be built into modern radios

These are typically housed inside responders' vehicles.

Cell phones are used in the event of a failure of the radio console or an outage.

May be used to connect three or more parties.

SKSK

Files maintained by FCIC:

Some components of good interpersonal skills are:

Interpreter services are available for translation of all calls for non-English speaking individuals.

National, State, and Local Mutual Aid Frequencies: Channels specifically designated for mutual aid purposes

In what year, did SCOTUS rule that 911 calls could be used as evidence if the victim was not present to testify?

What allows callers to send text messages, photos, and videos to PSAPs?

CAD

The failure to do that which a PST has directed or moral obligation to do is Negligence of duty.

GIS allows PSTs to see a 911 caller's approximate location on a map which is integrated with the phone system.

Users relay messages, via radio, to field personnel and other PSAPs.

GPS

The willful, negligent, or reckless violation of criminal law can result in forms of imprisonment.

Effective communication is essential to understanding the message has been received and understood.

ANI/ALI data is transferred to CAD via an assigned function key.

DAVID

GA

What plan mandates that 90% of 911 calls are to be answered within 10 seconds?

A grouping of radio channels and users based on an agency’s needs.

RMS

TCC

ALI

SK

ANI

GIS stands for Geographic Information System.

QA (It reinforces performance expectations and policies and procedures.)

Files not maintained by NCIC

What extends the range of radio signals so that multiple users can hear transmissions?

The potential for the responsibility of payment to an aggrieved party due to the violation of civil law.

When did lawmakers unanimously pass the Denise Amber Lee Act, creating F.S.S 401.465?

Yelling is an effective technique used to calm the frantic caller.

Fact.

A uniform measurement of each PST's work product, when compared to the goals and requirements set by the agency, is ___?

PIO stands for Public Information Officer

Simulcasting: Joining two or more talk groups together; field users cannot interact with users on other talk groups.

Florida Interoperability Network (FIN)

APCO

Assists individuals with hearing and speech impairments in communications with those without TDD/TTY capabilities.

Clipping: The user’s voice is too loud for the receiving radio to handle

Verbal communication skills include:

Headsets are not an important piece of equipment for the PST

The Wireless Communications and Public Safety Act (911 Act) took effect in what year?

Patching: Joining two or more talk groups together; field users can interact with other users regardless of talk group.

What is the central repository for all criminal records, criminal histories, and hot file records throughout the state.

The act of working individually seamlessly is called interoperability

NFPA

TDD stands for Telecommunications Device for the Deaf.

What Florida State Chapter is Florida's Public Records Law?