Sales

Which is NOT a way to determine needs and wants

This objection technique is when you use a previous customer to provide a testimonial

Segmenting people by their age is using what type of target marketing

This is specialized vocabulary that educated customers and salespeople use

These are concerns that a customer has for not buying (they should be welcomed)

When presenting the product, start with a _____________ product

"Welcome to WalMart" is this type of approach

Which of these are NOT sales aids

This is adding value (utility) by having layaway available for customers

This method for handling objections is to turn an objection into a selling point

What is the first step of the sale?

When presenting your product, you should show no more than _____ options

In order to interpret business policies to customers, salespeople must

This is also known as the sales opening

Which class can't you take next year?

These are the advantages and personal satisfaction that a person gets from buying a product

This method for handling objections is to acknowledge the objection, but offer another feature

Which is NOT a 4 P of Marketing?

Which is the most effective approach in retail sales

These are reasons a customer buys a product