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Rise Up Retail Review Flashcards | StudBud
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Rise Up Retail Review
Rise Up Retail Review
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1
The majority of retailers are:
Franchises
Corporations
Private
Independently Owned
2
Customers are the people that will buy things from the retail stores
False
True
3
Which would be the most effective way to measure that
All
employees are increasing sales?
Give employees training on sales tactics
Measure each employee's sales per month
Measure overall store sales monthly
Measure sales for the entire company
4
Which of the following is a term for physical goods that are bought and sold?
Pricing
Sales
Product
Services
5
After one negative experience, about what percentage of people say they will never do business with that company again?
75%
10%
50%
25%
6
Which of the following is a product?
Tire warranty
Tire repair
Tire
Tire installation
7
Which of the following is a term for intangible things, such as providing delivery, that are sold by retailers?
Gifts
Services
Product
Goods
8
Which of the following is a SMART goal?
I will increase my monthly sales volume by 20% by the end of the month
I will improve my sales
I will increase my sales until my manager is happy with my performance
I will increase my monthly sales volume every month
9
Whose responsibility is it to make sure emergency exits aren’t blocked by boxes?
Retail Employee
Retail store manager
Warehouse manager
Customer
10
What is the term for reducing the price of an item in order to encourage sales?
Net profit
Margin
Markdown
Markup
11
Which of the following does not cause shrinkage?
Forgot to order item
Item gets damaged in the store
Item is stolen by a customer
Item is stolen by employee
12
Who buys large quantities of products directly from the manufacturer and then sells smaller amounts to retailers?
Manufacturer
Customer
Retailer
Wholesaler
13
What is the term for the retail approach that places focus on creating a seamless shopping experience for customers
Integrated channel
Seamless channel
Multichannel
Omnichannel
14
What is the process of selling products and/or services to customers to earn a profit?
Retail
Allocation
Replenishment
Inventory
15
After a retailer distributes a product, what is the next step?
Price the product
Display product
Allocate the product
Inventory
16
The "M" in SMART goal stands for which of the following?
Measurable
Maintainable
Marketable
Makable
17
If a customer was about to purchase a soccer ball, what would be the best item to try to cross-sell?
A soccer goal frame and net
A baseball bat
A basketball hoop
A baseball glove
18
Which of the following is a proper lifting technique?
Keep your feet close together
If you're straining, bend your knees
Lift close to your body
Lift with your back
19
The wholesaler makes the finished product
True
False
20
Which of the following refers to the total amount of money a retailer brings in?
Profit
Operating Costs
Net Profit
Revenue
21
A retailer's total inventory is:
All inventory owned by the retailer, regardless of it's location
All inventory sold within the past year
All inventory available in the retailer's physical stores
All inventory a retailer has on order
22
Which of the following is
NOT
a correct technique for using a ladder in the workplace?
Checking the ladder to ensure it is fully locked
Set up the ladder on a flat and stable surface
Having a co-worker hold the bottom of the ladder while you’re climbing it
Standing on the top rung of a ladder
23
The "T" in SMART goals stands for which of the following?
Teachable
Time-based
Thinkable
Targetable
24
Which term describes a type of question that gets customers to provide details about what they want?
Open-ended question
Leading question
Active question
Closed-ended question
25
Which of the following terms is an injury caused by an item falling off a shelf and hitting a person?
Struck-agianst injury
Negligence
Struck-by injury
Accidental injury
26
Which agency or law protects employees against hazards in the workplace?
ADA
FDIC
FMLA
OSHA
27
Which of the following holds large quantities of product that are later sent to retail locations?
Manufacturer
Wholesaler
Distribution Center
Retailer
28
Which part of a company manages on-site revenue generation and operating expenses?
Human Resources
Inventory
Marketing
Finance
29
In 2016, shoplifting losses were around:
$2 billion
$50 million
$5 million
$50 billion
30
What is the term for insurance that provides cash benefits/medical care for workers who get injured on the job?
Worker's Compensation
Whistleblower Protection Act
Americans with Disabilities Act
Workplace Safety Act
31
Which of the following terms best describes a grower of potatoes?
Distribution Center
Wholesaler
Manufacturer
Retailer
32
Which of the following is the correct term for how happy a customer is with their overall experience with a retailer?
Company brand
Brand promise
Customer satisfaction
Company culture
33
The "S" in SMART goals stands for which of the following?
Satisfying
Sustainable
Specific
Structured
34
Which of the following refers to the time an item remains usable?
Shelf life
Allocation
Distribution
Inventory
35
What is the term that describes where and how much of a product needs to be distributed to certain retail locations?
Allocation
Alleviation
Replenishment
Innovation
36
Hearing and understanding what a speaker is saying out loud and any messages behind the words is called...
Foundational Listening
Patient Listening
Active Listening
Passive listening
37
Which day in February is responsible for sales of over 36 million boxes of chocolate each year?
Groundhog's Day
St. Valentine's Day
Leap Day
President's Day
38
The "R" in SMART goals stands for which of the following?
Reliable
Reachable
Removable
Results-oriented
39
The "A" in SMART goals stands for which of the following?
Adaptable
Adjustable
Adoptable
Achievable/Attainable
40
What devices are used primarily to prevent the theft of high-priced items,
particularly small ones
?
Non-electronic ink tags
Display or fixture locks
Electronic tag
PLUs
41
Upon noticing a customer in the store, when should you approach and greet them?
Within 5 minutes
Within 45 seconds
Within 30 seconds
Within 1 minute
42
What is the term for a brief speech that you can use to sell yourself to people you meet?
Job post
Job description
Sales pitch
Elevator pitch
43
Delivering a positive, memorable experience that is more than what the customer expected is called:
Product Quality
Brand Promise
Quality Customer Service
Customer Satisfaction
44
Which term describes a type of question that is designed to elicit a "yes" or "no" answer?
Closed-ended question
Open-ended question
Leading question
Active Question
45
Which of the following refers to the way of thinking or feeling about something that is usually reflected in behavior?
Adaptability
Attitude
Reliability
Employability
46
The process of automatic or manual ordering to meet product demands is called
inventory replenishment
False
True
